Strategic Plan
The strategic measures, objectives, and targets of Web Tech Solutions can be attained through implementation of strategies and tactics that are aimed at improving performance in the following categories: customer value; financial, operations, employee, marketing, and IT. These strategies are in accordance to the company’s vision, mission, and core values as indicated in the paper ‘conceptualizing a Business’.
Customer Value strategies
Customers are to be retained through constant offering of creative and innovative products that are sensitive to customer needs which would improve the retention rate to 75% by 2016. In making sure that customer complaints are below 10% every quarter, suggestion ...
