The need to standardize business management practices globally informed the establishment of ISO 9000 in 1987. The system was aimed at providing global management standards with a view to enhancing customer satisfaction. Consequently, many firms across the world worked towards acquiring the certification, with each aiming to adopt the ISO 9000 standards to enhance customer satisfaction by reducing customer complaints and product nonconformities (Karapetrovic, Fa and Saizarbitoria 246). However, over time, studies consistently show a decrease in the gleam as the number of ISO registration has been decreasing. This has been accompanied by a decrease in the ISO 9000 implementation benefits and ...
Essays on ISO 9000 Certification
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