Introduction
Travel agents should be responsive to consumer demands to ensure their future in the travel industry. This paper discusses the future for travel agents currently when internet services and technology are so popular and easily accessible. This essay will give a brief view of how technology has overwhelmed the travel retail industry and why the consumer will always need the travel agent. A travel agent can be a person or an organization which organizes and sells travel packages to a client. They work on behalf of the tour operators providing travel services like airline tickets, hotel rooms and train tickets. Their future, ...
