Back Office Essay Examples - Only The Best to Spark Your Inspiration!

ABSTRACT

The businesses today have identified the need to focus more on customer and the key to retain customer is through development of customer relations. CRM or customer relationship management is based on the idea that loyal customers are profitable for the company. The loyalty has been identified by several researchers to be linked to the level of satisfaction of customers. Organizations require attracting the customers, developing relations so that satisfaction is ensured and retain customers by maintaining the relations. Due to intense rivalry and competition, businesses require focusing on building stronger customer base by promoting goodwill and providing them ...

Many businesses throughout the globe are increasingly seeking services from third parties to undertaken activities that the businesses would normally have to do. Studies show that most of the businesses are outsourcing significant parts of their operations either regulated or unregulated. The arrangements made during outsourcing of these services are increasingly becoming sophisticated and complex as time progresses. Outsourcing is a potentially risky affair, and companies could run the risk of being left out in their businesses. In such situations, the companies need to establish high-level principles about the whole process of outsourcing. In today's world, outsourcing is used ...