Question 1
Herman Miller’s strategy chiefly focuses on using innovation to reinvent and renew its products and processes. In general, strategy of Herman Miller encompasses principles of Total Quality Management (TQM), ensuring constant development and improvement of operations and processes, empowerment of employees on all levels, team-based work design, and placing customer satisfaction as a top priority. During several periods of its history, Herman Miller managed to introduce innovative, trend-setting products such as the Action Office in the 1960s, the Mirra chair in 2003 or the Thrive Collection during 2006-2010. Production and operational strategy of Herman Miller is governed primarily by a ...
