Introduction
Customer satisfaction in the field of technology can be a very tasking chore. Market research may provide a comprehensive market analysis reflecting the needs of a particular target market for a product. The tastes and preferences change over time. This forces a firm to conduct regular market researches to update the needs of its clients. This is the only sure way of remaining relevant in a particular industry. For telecommunication industry, changes in tastes and preferences are faster than fashion industry. What may be the best technological advancement of today may be obsolete the next day. This work attempts to look at a service quality model ...
