Definition
Process design is a critical component of supply chain management. According to Chandra and Grabis (30), process design becomes critical in supply chain because, in a business, there can be a very large number of processes. Thus, process design helps in managing the different processes in an organization. Process design as a concept in supply chain management involves a service-process matrix design and a product-process matrix design. Sinha (59) notes that developing a composite process design presents an organization with a major problem. This is because such a process requires the correct integration of the different processes based on the similarities of features and characteristics. Sufficient integration ...
