Executive Summary
The case study is about Wachovia Bank and Trust Company regarding the operations of its Piedmont Operations Center Scheduling. The center handles the scheduling or the logistics of paperwork and cheques which need to go through the proof department and then get transported to the bank’s different branches in an organized manner. There are problems with increased volume of paperwork from 38 million to almost 43 million annually. This problem can be solved by incorporation of technology where necessary such the use of emails as well as minimization of paper usage inside the banking halls. Optimization of the ...
