Operations management is the activity of management of the resources used in the production and delivery of goods and services. All business organizations have a dedicated function for this activity called the operations functions. The identity/title of the personnel responsible for this function changes with the type of industry they are involved in, for instance a distribution firm has a fleet manager, an administrative manager in a hospital or a store manager in a supermarket.
The operations function is one of the three core functions in an organization and works complimentarily with the other two functions of product /service development and the marketing function. CDS ...