1. Understanding Customer Care and the Benefits of the Good Customer Care : No matter the business, there is the necessity for a business to understand customer care and the benefits of the good customer care. For a business to exist and remain sustainable over time, customer satisfaction is mandatory. There are several advantages of giving good customer service that will also enable a business to profit to include (Bhasin, 2016): Retaining of the repeat customer as the happy customer will return. This is a process that also enables the company brand to be well known, thereby allowing ...
Essays on Customer Service Policy
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Customer Service Policy
The customer is usually the most important person for any business. This is because the main aim of doing business is to make sales and realize profit. This, of cause, is impossible without customers- the demanders of the products offered by the business for sale at a price. It therefore follows that enterprises which intend to achieve success in business must be customer-oriented. For these firms, their customers are the ultimate reason for their existence. Failure to obtain, maintain and increase customers will give other competing firms a competitive advantage over the firm. It thus follows that satisfying the requirements of ...
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