Customer Centricity has been explained as a business strategy where business functions revolve around understanding and satisfying customer needs. MacDonald (2016) terms it as a strategy which means putting the customer first and at the centre of a business that consists of understanding the customer needs, building a relationship with him and retaining him. From the 4 Ps of Management, the focus has changed to ‘get, keep, grow’ – meaning getting customers, retaining them and serving them facilities which help in winning over other customers too. A Customer Strategy focuses on the acquisition of customers, retaining them and increasing revenues ...
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Actions to improve Zeron service structure and overall service The problem with Zeron that results in customer issues could be a poor clarity with the agents regarding the internal principle of customer service. Thus, ongoing support and guidance could be significant ways of addressing the issues. Additionally, the officers' network on Quality customer service (QCS) could be a helpful platform for sharing as well as dissemination of experiences information regarding the best practice. In that respect, service standards focusing on organizational and business unit platforms, as well as a commitment to principles of internal customers, could be crucial to ...
About PwC Middle East
Introduction According to “PwC Middle East” (2016), it was established in the region for 40 years, PwC has more than 4,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, and Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates (p.1). As stated on their website, their regional team of more than 4,000 people operates across the Middle East bringing international experience delivered within the context of the region and its culture. It can bring the collective knowledge and experience of more than 208,000 people across the entire global ...
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ORDER AN ESSAYCurrent reforms under the Obama Care are geared towards greater accountability in the U.S. health care system. The use of technology, including electronic medical record (EMR) systems, is essential in effectively adapting to such changes. A robust EMR system has the capacity to reduce medical errors, makes the documentation and communication of information more efficient, and enables the cost-effective storage of records (Harrington et al., 2011). It is a highly useful technology that will enhance the quality of care of patients, reduce the probability of lawsuits arising from medical errors and increase the job satisfaction of nurses. Hence, investment in ...
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