Essays on Firma

INTRODUCTION

Information management is an important concept in any organization. The management of IT management is an important aspect because there is a need to ensure that the business aligns with technology optimally. There are frameworks that have been developed to ensure that IT service management is achieved and undertaken well. One of the frameworks is ITIL (Information Technology Infrastructure Library). One of the objectives of this report is to convince the Terra Firma management to adopt ITIL framework to manage their IT services. The report will then recommend the business process reengineering for the organization. This will mean that some ...

Terra Firma Company has continually been dependent on information technology to carry out its business operation. The information system being used by the company has however continually a number of disruptions and network crash regarding the system inefficiencies and failure. The Company seeks to undertake further investments on information technology to ensure smooth company operation through incorporation of new information systems. The transition from the old to new information system includes the incorporation of Customer Relationship Management and Remote Permanent Technical Support systems. The transition plan outlines steps of implementation, strategy identification and establishment of a time line for the relevant ...

Overview of the IT Functions at Terra Firma Medical Systems

The Terra Firma Medical Systems IT & Operations organization consists of departments where a matrix reporting structure is employed and where each function has its own global and functional managers (Singapore Management University, 2011). Business-IT Solutions teams are established to support the 4 product service divisions as well as the Corporate Administration group, which includes strategy, legal and regulatory affairs, and corporate finance. These IT teams are tasked with identifying the needs of the users in their respective business units and developing the corresponding solutions, examples which include either the development of new applications or the addition of enhancements to ...