Essays on Meijer

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Depression is one of the most prevalent psychological disorders in the world, and it can be estimated with the help of a number of different instruments. Beck Depression Inventory (BDI) is one of the most popular self-assessment instruments in the world to determine depressive symptoms. This instrument was initially proposed by Aaron Temkin Beck and his colleagues, and has been used in over 7,000 studies (Wang & Gorenstein, 2013).

Revisions of BDI

Since its development, BDI has gone through two major revisions. One revision occurred in 1978, when it was modified into BDI-IA, and the second important revision occurred ...

Keywords: Complaint handling, Customer loyalty, Service failure, Service recovery, Transparency

Introduction

One of the primary goals of business organizations is to provide effective customer service to ensure that they retain their existing customers and attract new customers to the business. Retaining the existing customers shows customer loyalty. Achieving customer loyalty is critical to the success of organizations because it helps them to maintain their share of the market. However, the imperfect nature of organizations means that service failures occur at times, and this has a negative effect on customer loyalty. Service failure refers to the occurrence of errors in the ...

BBA

Associate Professor

Health Science Department; Master of Science in Health Administration and Leadership    

Winter 2016

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Acknowledgements

This project paper demonstrates the integration of the knowledge I acquired from the courses in Master of Health Administration and Leadership Program and the collaborative application with this project’s community partner, MidMichigan Health to improve the community health in Gratiot County, Michigan. I am thankful for getting this valuable opportunity to work with a large healthcare organization. First and foremost, I would like to thank my parents who worked really hard to financially and emotionally support me in pursuing further education overseas. They comfort me every ...

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Ahimsa: From the Perspectives of Buddhism and Jainism

Introduction The concept of ahimsa is a concept of nonviolence with roots arising from the belief system of Hinduism. Nevertheless, Gandhi (169) and Kaur (2) suggested that all religious traditions worldwide agree that ahimsa can be a profound basis of human survival. However, historically, it has experienced certain variations as understood and practiced in latter belief systems such as Buddhism and Jainism. In the next section, the general but essential concept of Ahimsa will be presented in its entirety as contributed and reinforced in Buddhism and Jainism. It will be followed by two ...

Personal Branding

Personal Branding

The internet bridged connections between people, business, organizations, and countries. It is a key element when it comes to relationships and branding either individually or a group. Professionals are investing most of their time and resources in creating and managing their profile online through social media networks (Thompson, et al., 2008). Hence, the modern day professionalism has a lot more to it than what it was previously. Not only does the online presence cater for the professionalism, but individuals also use the space to promote their personal interest. It is a common trait for an individual to ...