Introduction
As the head of the information technology department of the Emirates Airline, there is a need to introduce varying degrees of change within each section of the unit to inject efficiency in the entire operations. As such, the changes will focus on customer booking and seat reservations to improve customer care and uplift the overall image of the department. The change is of low urgency because it is a long-term endeavor that will gradually ensure quality services to the entire clientele. Further, it is proactive and has been informed by the deliberations within the Department, aiming to introduce sustainable ...
