Essays on Line Personnel

Guest Satisfaction and Guest Loyalty

Introduction 3 Main Section 4 Arguments Against the Correlation between Satisfaction and Loyalty 4 Arguments For the Correlation between Satisfaction and Loyalty 6 Opinion: Increasing Guest Satisfaction results in Guest Loyalty 10 Conclusion 13 Introduction This paper will attempt to explore the intricate relationship between guest satisfaction and guest loyalty. There has been an ongoing debate on why guest satisfaction does not always result in guest loyalty, and it is an interesting topic of study. The opinion posited is that guest loyalty is the product of superior guest satisfaction (as opposed to just regular satisfaction) and that this superior ...

What is the difference between line personnel and staff personnel?

Line and staff are basically the functional types in organizations. Line personnel is the one who carries out basic activities and directly deals with the everyday operations of a business. These could be anything related to creating a product or service or selling a product or service. Staff personnel on the other hand supports the business by carrying out specialized services and stands as a support function for the line personnel. The job functions of staff personnel could be related to specific departments like human resources and accounting.

Why are the two groups so often in conflict?

Although both the personnel play an important role in success of ...