Essays on Waiting Area

An emergency situation took place while I was inside a building for my insurance renewal. There was this big fat lady whom I learned was an employee there. She tripped and fell flat on her face while trying to get out of the elevator. I was sitting just few meters away from the elevator so I was the first one to witness what happened. I saw her hurt and could hardly move. That situation was a good demonstration of 5 steps to helping. First, I noticed that something was happening and since I had plenty of time and obviously ...

Operation Management

Introduction The follow-up system for the current and new clients and customer is one the most important element in the success of the business. Therefore, the companies use different method to keep the satisfaction level of the customer at the favorable level. The most commonly used techniques today are single server and multiple-server waiting line methods. (Harrington, 2000)

Question 1

The single server waiting line means that the company, business or any organization is serving or assisting one client at a time. The daily life example of this method is the barber at the shop and the drive through facilities of ...

Memorandum

Customers smoking in the waiting area and the impact on other customers The following report is based on the recent complaints from a number of non-smoking customers who have to interact with smokers in the outer waiting areas. Gen Spa is one of the most reputable Spa’s in the community. Persons from neighboring communities make appointments weeks before there is available space. The personnel encourage these customers to come in an hour before the scheduled time so that they can be prepared for their session. In addition, the employees treat the customers to a complimentary beverage while they ...

Introduction

Restore Health will focus on providing healthy foods as opposed to what most fast food outlets offer. The location of restaurant may play an important role in attracting customers. Since Restore Health will be targeting families, it will have to be located in a strip mall because it is a prime location frequented by families. Other factors that will have to be considered to ensure the success of the restaurant will include atmospherics and personnel. These factors are discussed below. The restaurant will be located in a strip mall. This is because the restaurant will be aiming to target families. The ...

The great restaurants in the world were created with an utmost consideration to the balance of operational concerns, ambiance, technical specifications and thematic ideas. Each of the areas in the restaurant was created with an orchestration of design that promotes the profound customer experience. Furthermore, restaurants tend to create an experience that lasts from the moment the customers entered the façade to the moment they left the place, such experience should linger with the customer and should make them want to dine again soon. In order to create such a place for the customers, designing the restaurant should consider ...

Ans 1. The basic services provided by Charlie Green’s Xpresso Lube Company were oil-change; quick oil and lubricants. Charlie had a bad experience earlier with the oil change companies and after he set up the Xpresso lube business his goal was to provide the most rewarding experience to his customers. Along with oil-change service, the coffee shop was also started that catered to the tastes of the customers. When the business was started, Charlie also brought in a music band to entertain the customers in evening. He also combined his transportation service with the oil-change business to provide transportation to ...

Overcrowding in an Emergency Room

My first visit in an emergency room was when I had taken my aunt who suffered a heart attack. On arrival, we thought we would be attended to immediately since we had called the hospital. A nurse, who first attended to my aunt, told us to join the queue for us to see a doctor. In the waiting area, there was a man who claimed to be suicidal. He waited for a counsellor whom he did not manage to see even after being patient for more than 12 hours; he just used his backpack strap and hung himself. It was very unfortunate since ...