Essays on Emotional Labor

Hochschild’s Reading

Based Hochschild’s article (7), emotional labor entails the procedure of controlling expressions and feelings to administer the emotional needs of a job. Employees are required to manage their feelings when they interact with the superiors, co-workers, and customers. Various job roles involve emotional labor such as nurses, social workers, waiters, doctors, flight attendants, etc. Arlie Hochschild (7) adds that the emotional labor requires the personnel to regulate reactions such as behaviors and facial displays in public or in the workplace. Closely related to the term is emotion management or work that entails the acts performed in private spheres ...

Question for Review of Organizational Behavior

Question for Review of Organizational Behavior

Introduction

Organization behavior has become a crucial aspect that determines the morale, motivation, and performance of the workforce. In this paper, we define some of the essential terms used to describe the organization behavior. They include mood, emotion, emotional intelligence and emotional labor. Also, the paper analyzes why emotional labor manifests highly in the healthcare and education professions as well as its resulting implications on the workforce.

Body

Moods can be described as less intense emotional episodes that can be expressed as a mental or an emotional state but are not directed to anything in ...

Literature Review

Companies have been looking into broader perspectives which go beyond the 4p’s of marketing since the 1970’s . In the modern day, employee customer interface is a concept that is being considered by most businesses. This concept affects the people involved in the business processes and how they interact with each other. This was first implemented through service and marketing and merged both the marketing and the management departments . The employee customer interface assists the company to shed light on other aspects of the business such as service customer and service marketing, among others. The employee's experience at ...

LITERATURE REVIEW

Advantages of Home Schooling The first advantage of homeschooling that emerges from literature is the need for family members to bond. According to Arai (2014), keeping children at home rather than at school helps parents to have a close-knit family. Many parents regard homeschooling as an opportunity for them to learn more about their children and for the children to learn more about them. Arai (2014) notes that parents whose children have undergone homeschooling would make comments such as “we’re much stronger as a family now” or “homeschooling has brought all of us together as a family” (Arai, ...

What are human and organizational costs of emotional labor and /or toxic emotions?

Discuss and illustrate how organizations and individuals should handle these challenges. Emotional labor is a type of emotional management, which entails the management of emotions in the workplace. The management of emotions in the workplace is extremely important especially when an individual is working in a service based industry. The three main aspects of emotional labor are; planning, effort, and control . The events at work place have real emotional impact on the employees. However, negative emotions, such as, sadness, stress, hostility, guilt, fear, and anger, increase the predictability of workplace deviance and how the outside environment views the organization. This ...