Essays on Qantas Airlines

Qatar airline was founded in the year 1920 in the outback of Queensland, Australia. Qantas is one of the biggest airlines both domestically and across the globe. It's considered as the top long distance airline in the globe and also the top brand in Australia. The major business of the Qatar Company is shipping of people and goods which is enhanced by the use of the two Qatar units; Qantas and Jetsar. Qatar has built a good reputation in its service delivery both in the main and subsidiary businesses (Qantas Airways, 2012). This paper will conduct an internal analysis ...

Qantas Airlines is one of the leading and most highly developed airlines in Australia. The company was established in 1920, and has experienced rapid growth that has seen it grow from a simple company transporting passengers in two sitter planes to one that owns a fleet of more than 147 large passenger planes (Qantas, 2013). The company is well known for offering quality service to its clients and has received various awards in relation to this. This paper analyses the customer service provided by the company and its suitability to the market needs of the customer.

In order for any company ...

Customer feedback is an important element in measuring customer satisfaction as regards the quality of service offered to customers. It is especially valuable to Qantas Airlines as it thrives to top the industry as a premium airliner. Through feedback, Qantas Airline is able to gauge its service quality standards towards competitive heights. This aspect of the company’s operations is therefore critical to success in service quality.

The objectives of this presentation are:

The audience will likely be made up of the following Qantas’ top-level personnel (Traveldaily.com, 2012): Alan Joyce, Chief executive Officer Simon Hickey, CEO, Qantas ...

Introduction – Role as change agent & OD specialist:

This is the New Zealand’s largest airline operating in more than 15 international and about 27 domestic destinations. It has been included in the world’s largest 20 airlines after the acquisition of Ansett Australia group. It carries almost 12 million travelers and millions of cargoes through 2 laces flights per year and has more flights than any other airlines in New Zealand, Australia and other pacific regions. It was started in 1940 with the name of Tasman Empire Airways limited which provided service across Tasman Sea with the flying boats. In 1953, it was owned by Governments ...

Based on the case study presented, Qantas Airlines could make use of different marketing strategies so that it can accomplish the market share and sales goals set by the people managing the organization. The best place to start when it comes to selecting the most appropriate and efficient set of marketing strategies is on the situational and SWOT analysis. As a general rule, it would be less costly for an organization to capitalize on the improvement of its strengths and opportunities and more costly to capitalize on making significant improvements on its weaknesses and threats. In the case of Qantas ...

Unitary and pluralist perspectives are employee management models that determine relationships between management and the employees. HR policymakers and practitioners use these models as points of reference for dealing with beliefs, assumptions, values, and interests, among others, in terms of the degree of compatibility between management and the employees. It is also a basis for conflict resolution between two warring parties. Considering the strengths and weaknesses of both employee relations (ER) models, the main subject for this paper is Qantas Airlines and how the ER models would explain the management and union disputes in Qantas. Gerard Henderson (cited in ...