Essays on Employee Behavior

ABSTRACT

The businesses today have identified the need to focus more on customer and the key to retain customer is through development of customer relations. CRM or customer relationship management is based on the idea that loyal customers are profitable for the company. The loyalty has been identified by several researchers to be linked to the level of satisfaction of customers. Organizations require attracting the customers, developing relations so that satisfaction is ensured and retain customers by maintaining the relations. Due to intense rivalry and competition, businesses require focusing on building stronger customer base by promoting goodwill and providing them ...

Organization Theory in Action

Organization Theory in Action

The organization structure could be the catalyst of the problems resulting in disgruntled employees. First, the degree to which the authority of decision-making is concentrated in the upper levels in the organization is high. The company is centralized and most of the decisions are made by the top executive officials. The centralization of the company’s operations could be leading to the inefficiencies experienced which have even led to losing top talent from the company. Additionally, the structure of the company is not formalized. The company’s procedures, rules, policies, and job descriptions have not ...

Introduction

Ethics are very vital to the smooth running and maintenance of a great image of a company to the customers and other stakeholders. This means that ethics have to be incorporated into the culture and running of an organization so as to improve the relationship between various interested parties in the company. The involvement of ethics, therefore, guarantees the connection of the employees to each other, the company to the customers and the larger society. This means that the absence or a lapse in the ethics of the organization can lead chaos in the general running of the organization. ...

The process of motivation is complex and ambiguous. There are various approaches to the description of the emergence and implementation of the needs of employees. These approaches are reflected in the various theories of motivation. Each of these methods may have something to offer managers and their various elements in many complementary ways. Conventionally, all theories of motivation can be divided into substantive and procedural. Substantial theories focus on domestic human needs, which give impulse, support and stop this behavior. Procedural theory gives a description and analysis of how behavior is gaining momentum, is directed, supported and stopped.

There are three main types of motivation:

1. ...

The reinforcement strategies applied in team members’ organizations.

Introduction: In almost every organization today, employees are often organized in teams. It is also a common observation that team members and leaders will always want to be appreciated for the work they do. Teams generally comprise of members with unique skill sets, competencies and management skills working under a team leader, and their combined effort is expected to lead to organizational growth. However, teams do not always work as expected even if all members are qualified for the task and thus, there is a need to reinforce their behavior and actions. The reinforcement theory was first proposed by ...