Essays on Airliner

Aviation terrorism is the act of unleashing violence on airliners with the aim to harm or intimidate the victims. The occurrence of terrorism has increased with the rise of aviation as a mode of transport. The first known incident of air terrorism was carried out in 1930 by Peruvian insurgents who hijacked an airplane to scatter propaganda leaflets. This practice subsided in the subsequent two decades due to the effect of global factors such as world war two. Modern terrorism started in 1968 when three Palestinian gunmen hijacked a passenger airline of the Israeli Airline El Al on a ...

Section

A commercial flight or a common carrier one is expected to exercise the highest degree of care in its undertaking, in contrast to contract carrier operators who are only expected to perform their duties with the care expected from an average person. Thus, to prove that it is not liable, it has to show that indeed it exercised extraordinary diligence. Is the assumption of risk defense available to an airline to defend against lawsuits brought by injured passengers or the survivors of passengers killed in an airline crash? Why? No. the reason behind this is anchored on statistical evidence. ...

Executive Summary

This research aims in understanding the role and responsibility of in-flight catering in the process of offering quality food and services. The core approach is to comprehend all those aspects that are considered to attain enough excellence and meet the expectations of the consumers. In this context, to exemplify in-flight catering company, the paper chose Emirates

Flight Catering that has already established a strong niche of being one of the popular and most preferred in-flight catering companies all over the world. In the process of the research, it has been discovered that there are many aspects that are important for a ...

Customer feedback is an important element in measuring customer satisfaction as regards the quality of service offered to customers. It is especially valuable to Qantas Airlines as it thrives to top the industry as a premium airliner. Through feedback, Qantas Airline is able to gauge its service quality standards towards competitive heights. This aspect of the company’s operations is therefore critical to success in service quality.

The objectives of this presentation are:

The audience will likely be made up of the following Qantas’ top-level personnel (Traveldaily.com, 2012): Alan Joyce, Chief executive Officer Simon Hickey, CEO, Qantas ...

Brandt (2011) defines a terrorist as a person who uses violence and intimidation in pursuit of political aims. During 9/11, al-Qaida destroyed the World Trade Center’s towers, using four U.S commercial airliners where they damaged the Pentagon, and killed almost 3,000 people. The U.S had to enforce counterterrorism measures, such as sending military troops to Afghanistan and Iraq. U.S managed to capture many al-Qaida members and to kill the terrorist group leader Osama bin Laden (Brandt, 2011). Brandt (2011) pointed out that since 9/11, several commercial aviations have been targeted by al Qaida. There was the threat of ...

Crisis Communication Plan

Overview of the Crisis Two bizarre incidents in a short period leading to the death of passengers and crew leave Malaysia Airlines struggling to recover. On July 17, a Boeing 777-aircraft, flight MH17 was shot down from Amsterdam’s Schiphol Airport. All 298 passengers and crew members died in the incident (Torr, & Walker, 2014, pp. 23). Families and employees were left devastated as the crisis unravelled. Malaysia Airlines flew to the assistance. The airline sent over 200 specialists, care givers and managers to Amsterdam to handle the crisis. At the scene, there were 80 caregivers assigned to providing the ...

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Flydubai had its start as a low cost airliner and was set up by the government of Dubai in 2008. Operating from the terminal two of Dubai International Airport, Flydubai expanded its operations rapidly around Dubai and currently serves Middle East, Gulf countries, Indian subcontinent, North Africa, Asia, Central Europe, and Eastern Europe. Flydubai serves 74 destinations in 35 countries as of 2014. That is a remarkable growth for any airline coming in a short period of 5 years. Flydubai is a profitable, unlike many other low cost carriers, and its operating profit for 2013 was nearly 61 million ...

English is a standard language used for communication between air traffic controllers and pilots of international flights. There are two forms of using English language, Standard phraseology and plain language. Standard phraseology employs standard structure, terminology and pronunciation to promote efficiency and accuracy. On occasions when the standard phraseology is not efficient, plain language is used to deliver vital information. Communication error has been cited has the biggest causal factor in both level bursts and runway incursions into Europe. This replicated in other parts of the world where aviation accident statistics have been documented. In a bid to standardize communication ...

The industry has also embarked in massive airline partnerships in their sale of tickets to enable easier provision of services to over wide distances as they collaborate with various other airlines to cover more travelling distances. This makes it easier for the constantly increasing number of travelers to have their needs catered for. Since the airline’s image had taken a beating due to the culture prevailing in the organization, particularly among pilots, the carrier decided to go in for a revamp of its HR policies, according to experts. As a first step, the airline brought about a change in management. Chen ...