Essays on Excellent Service

Background3

External Environment....4

Political Factors.4

Economic Factors..5 Social Factors....6

Technological Factors6

Internal Environment6 Critical Evaluation.7 Dutch Model Problem Solving 8 Goal-Setting Theory in the Retraining Program..11

Implementing the Retraining Program.12

Consultancy Role.13 Conclusion13 Reference List..15 Hai Di Lao Hot Pot Strategy Background Hai Di Lao Hot Pot is a chain of restaurants established in Cihina in 1994 and is now spread across China, South Korea, Singapore and the USA (Haidilao 2016). As the name suggests, its specialty is the Chinese Sichuan hot pot, a dish in which the ingredients are assembled together and are cooked in a hot pot at the table of the diner. The humble beginnings, ...

Guest Satisfaction and Guest Loyalty

Introduction 3 Main Section 4 Arguments Against the Correlation between Satisfaction and Loyalty 4 Arguments For the Correlation between Satisfaction and Loyalty 6 Opinion: Increasing Guest Satisfaction results in Guest Loyalty 10 Conclusion 13 Introduction This paper will attempt to explore the intricate relationship between guest satisfaction and guest loyalty. There has been an ongoing debate on why guest satisfaction does not always result in guest loyalty, and it is an interesting topic of study. The opinion posited is that guest loyalty is the product of superior guest satisfaction (as opposed to just regular satisfaction) and that this superior ...

Introduction

Today’s presentation will be about the analysis of Monarch Casino & Resort, Inc. (MCRI) marketing function strategies. I will go about the discussion of MCRI’s internal and external environment. This helped enumerate MCRI’s strengths and weaknesses. This also aids in identifying the opportunities and threats that could significantly affect the future plan and profitability of the organization. An industry analysis has also been conducted paying close attention to the competitors of the company as well as the trends in the market. A market analysis was presented to give a summary of the condition affecting the industry and ...

- Identify three mistakes management makes in hiring hospitality employees.

The management remains prone to making certain mistakes while hiring hospitality employees. These mistakes take a toll on the services and business of the institution in return. Thus, it becomes extremely necessary to identify the common mistakes which are made while hiring the employees. The management at times is left in a situation where it has lost employees. Then it hires the first warm body walking in. This is beyond doubt a great mistake. Also, education cannot be taken as the sole parameter for judging a potential employee. This does not indicate the career growth of the person. The management should avoid hiring ...

BUSINESS STRATEGY MODEL

- Introduction Panera Bread Company is a national bakery-café chain and one of the leading US food service companies. Having more than 1,700 outlets and franchises across 45 states, the District of Columbia and Canada, Panera Bread offers their consumers a great variety of fresh baked goods of high quality and excellent customer service (‘Panera Bread Company’ 2014). Operating in a competitive environment, Panera Bread Company succeeds and has substantial financial revenues. However, in 2013 the sales growth has slightly decreased and was twice less than previous year increase (‘Panera Bread Company’ 2014). In general, Panera’s gross sales, which ...

Executive Summary

Jack Rabbit Slim's Restaurant is a 1950s themed restaurant with a 20 seat lounge and bar. Its specialty is fine American cuisines accompanied by a travel back in time to the 1950s pop culture. The restraint will be located in the entertainment city of the world Las Vegas in the main street. Las Vegas has and is expected to grow in terms of tourism, entertainment, and fine-dining industry. Las Vegas is also home to several themed restaurants, but lacks a thrill of back in the good old days. Jack Rabbit Slim's Restaurant is designed with the famous elements of the 1950s. It will ...