In compliance with Abacus’ mission statement, which emphasizes the importance of customer service, this Code of Conduct will instruct employees on the unacceptable forms of behavior. Because Abacus is transitioning from the manufacturing industry to a company oriented on customer service, employees are expected to maintain a high level of professionalism, performance, and responsible behavior at the workplace. However, according to Abacus’ belief in the positive discipline approach, the company also informs the employee about their rights, the company’s responsibility in improving problematic behavioral patterns, and the outcomes of such disciplinary actions.
Workplace Performance Expectations
Employees who work in customer relations have the ...