Essays on Quality Service

Assignment Executive Summary

Introduction Delivery of quality services is a priority in healthcare as excellence determines patient outcomes. Various factors affect quality service delivery in health facilities. Healthcare facilities employ the most competent healthcare professionals yet patients continue to receive poor quality services. The hospital setting is dynamic as different personnel are responsible for the patient’s well being. Proper communication structures between health professionals reduce chances of information misinterpretation or conveyance of erroneous information. Both medical and non-medical factors affect the quality of service. According to Hughes (2008), delivery of poor services occurs because of errors within the healthcare system. For ...

Blue Mountain Service Quality program

Dave Sinclair (Vice President of Blue Mountain Resort) was concerned with bringing the service quality in the ski season for building a good reputation in the market and facilitating visitors to attract them. There was a need for high service quality program in the existing operations to improve the services quality of the resort and satisfy the customers at large. It was a crucial time to improve the service quality as a large number of visitors were expected to welcome at that time (Klassen & Menor, 2006). The management of the company tried to provide their best services to their ...

Article Analysis

Article one

This article illuminates on the necessity for learning and development that is triggered by the ever-changing world economy, increasing competition and the corresponding technological advancements that plague the contemporary working environment. Changes in the working, industrial and knowledge paradigms are imminent at all times. Therefore, the article briefs on the importance of organizations to ensure that their employees have the necessary capabilities of adapting and continually learning to remain relevant in the market and production scales in general. The article points out that it is the duty of organizational and managerial personnel to ensure that the relevant ...

Quality Service and its Impact in the Hospitality Industry

In any service-oriented industry, delivery of good, quality customer service is the key to longevity. The question now is if the business can sustain giving consistent, high-quality customer service. Quality service, simply defined, is how a business brings forth their products or services on the highest possible scale in their effort to meet the customer’s demands and exceed their expectations (Kapiki, 2012). Delivery of good customer service sometimes differentiates one hotel, for example, from another and creates a lasting impression that ensures repeat business for that particular hotel. Due to the industry’s competitive nature, the impact of ...

Banner Healthcare is facing some major issues that are the barriers to its growth. There are certain factors because of which the institute is not able to prosper according to the expectations. The paper highlights the readiness of the organization in Providence of health care facilities to the citizens and also the policies implemented by Banner Healthcare to overcome the issues about the growth of the network, staffing of nurse, management of resources, and satisfaction of patients. Banner Health is a nonprofit health care organization with the aim of providing the best health care around the different states of ...

Question 1:

I realized various benefits of video conferencing in the medicine field by reading the given case study. Video conferencing is one of the greatest opportunities to the patients, especially those who demand for immediate treatments. Although the case is about stroke patients, however, the technology is in general very easy and speedy to facilitate the patients with care. The hospitals will become able to communicate with the experts and specialists to provide the healthcare service to the patients. The source of the diagnosis would not be much of care to me if I had confidence in the competency of ...

Personal Reflection of book Four Seasons

1. How the Company Leadership is Unique from other Hospitality Industry Isadore Sharp is behind the success of the Four Seasons Hotel, and this company owes its success to the uniqueness that the management has been able to spur within its structure for over five decades of its operations. Four seasons has maintained a significant lead in the market for this duration, and is expected to command this lead in the future; if it adheres to its fundamental operational goals. The hotel’s managerial strength has been anchored on its ability to build a suitable brand name and sustainability ...

Business Training Materials

Business Introduction Effective communication between the clinicians and the patient encompasses a positive impact towards the relationship between the healthcare organization and the service users. The same can be said about effective communication between workers in the healthcare sector in terms of delivering quality service to the patients. The goal of the training is to provide tips information regarding effective communication practices between the healthcare workers, the co-workers, and the patients. This also includes the use of communication in conflict resolution. The second part of the training is the discussion on the ethical and legal concerns for a healthcare ...

Problem Description

The case at hand points out that the risk for readmission and occurrence of preventable complications as high in the home care settings upon discharge from ambulatory surgery centers. This problem implies that upon discharge, the patient’s risk of complication was much higher than their counterparts in full-time clinical settings. In a bid to address this problem, it is vital to organize an effort to reduce chances of complication and readmission rates due to lack of poor service delivery in homecare settings. The ambulatory surgery settings, otherwise named ambulatory surgery centers (ASCs), represent a type of facilities that ...

Individual Strategic Analysis

Q1/ Answer 1 - Porter’s Five Forces Analysis The Japanese Anime Industry is one of the fastest growing animated industries in the world and thus, become the valuable contributor in the export of the company (Niracharapa 2257). However, it is being assumed that beyond the growth, the competition is the major concern for the companies in the industry; therefore, the industry analysis approach of Michael Porter is significant and going to use to determine the impacts and pressures of competition from different factors and sources in the market. The five major forces based on the porter’s five ...

The Sorbet Group has enjoyed much success in the South African beauty business. This has been brought about by effective human resource practices coupled with excellent customer relations. Given the kind of expansion that the group is undergoing especially in franchising, there are questions about whether the company will maintain the same level of customer service and brand awareness. What is Sorbet’s brand positioning? How would you describe the brand’s personality? How does Sorbet communicate its positioning and personality? Brand positioning is an essential element for the success of any given business. It refers to the specific ...

The Sorbet Group has enjoyed much success in the South African beauty business. This has been brought about by effective human resource practices coupled with excellent customer relations. Given the kind of expansion that the group is undergoing especially in franchising, there are questions about whether the company will maintain the same level of customer service and brand awareness. What is Sorbet’s brand positioning? How would you describe the brand’s personality? How does Sorbet communicate its positioning and personality? Brand positioning is an essential element for the success of any given business. It refers to the specific ...

2016-04-07

Functioning of the Hotel 3 Functioning of the Bank 7 The Approaches of Both Organizations 9 Limitations of Both Organizations 9 III. Conclusions and Recommendations 12

References 14

Introduction This paper is devoted to the two service companies, which operate in the United Kingdom. The first one is a hotel in London. Its name is Ramada London Finchley. It is one of the eponymous hotel chain Ramada. The hotel is located near the Alexandra Palace and East Finchley subway station. This hotel belongs to the three-star hotels and provides a wide range of hotel services to the customers. Another service company ...

A study of HR activity and how it contributes to competitive advantage, growth and increase in productivity of a company.

Starbucks is one of the leading corporations in the fast food and beverages industry in the world. Starbucks is a multinational company based in the US where it has over 17000 stores nationwide and is present in over 45 countries worldwide. In an article in the New York Times Stewart claims that the company has been able to keep its profits high by offering the best customer service around. The articles claims the making the snob coffee drinker happy has increased the popularity of the company. The company has gained popularity due to the high-quality service and drinks offered ...

Personal Reflection

Introduction This paper focuses on analyzing MGM Resorts International, which happens to be one of the most successful companies in the hospitality business. The company offers services such as gaming, entertainment and other hospitality services. It is based in Nevada, Michigan and Mississippi among many other areas in the United States (Ken n.p).

MGM Resorts International Leadership

The leadership of the company is dedicated on ensuring happiness and satisfaction to both its internal and external customers. There are various ways through which the company leadership is unique as compared to other companies in the same industry. For instance, the leadership of the company ...

Service Quality Management

Introduction

The need to provide quality of services to the customers of organizations has become important in almost all sectors of the economy. The realization that quality of the services provided for sale to the customers is the paramount aspects of the organizations’ income and the perceptions of the customers and the public has prompted organizations to embark on processes that ensure there is high quality of the services. Healthcare sector is one area that has been affected by the need to have quality of services, given that the health care services are unique to other services in any ...