Essays on Quality Of Service

Why it was or was not a success in terms of cost, schedule, quality, and performance

The implementation of a customer relationship management (CRM) ERP platform at the bank was successful in terms of cost, schedule, quality, and performance. According to Lindgreen & Antioco (2005), CRM is critical in the banking sector as it helps banks easily reach and serve their customers. From the case study, it is clear that before implementation of CRM the bank had a small customer service department with poorly trained employees. This was highly inefficient since there was a long waiting time for customers to contact customer support of about 20 minutes (Blery & Michalakopoulos, 2006). In turn, this led to long ...

ABSTRACT

The businesses today have identified the need to focus more on customer and the key to retain customer is through development of customer relations. CRM or customer relationship management is based on the idea that loyal customers are profitable for the company. The loyalty has been identified by several researchers to be linked to the level of satisfaction of customers. Organizations require attracting the customers, developing relations so that satisfaction is ensured and retain customers by maintaining the relations. Due to intense rivalry and competition, businesses require focusing on building stronger customer base by promoting goodwill and providing them ...

Introduction

Servicescape Booms and Bitner came up with the concept of servicescape. Businesses which are directed towards providing services to the customers directly must take the aspect of servicescape into account. Servicescape, by definition, would refer to the physical environment and the ambiance within which the service is received by the customers (Hoffman, Kelley, and Chung, 2003). The significance of servicescape has always been stressed by marketers because, in the case of organizations which offer service, there is nothing tangible which the customers can feel or touch. Service is an intangible concept and the customers can get an idea about ...

In any start-up or established businesses, suppliers and vendors play an imperative role and help in strengthening the company. It is known fact that businesses have to consider the criteria to assess and evaluate their progress. There are different standards mentioned in the two articles “Vendor Management Tips: Building Relationships” and “7 Tips for Rating and Evaluating Your Suppliers and Vendors.” The two articles have been considered in the paper to elaborate and rate the criteria used according to importance. The paper has tried to build the concept and importance of the criteria used in businesses to achieve the ...

The right to use fundamental well-being facilities has been a key objective of much fitness law-making and strategy formulation processes to adhere to the health care requirement of the people. Up-gradation in the right to use the basic well-being facilities pave the manner for advancement in the value of people’s life. Though attempts to idealize and functionalize procedures of the right to use have varied. In this paper, access is fragmented into five elements as ease of use, acceptability, convenience, having enough money, and sufficiency. An incentive for this idea is the existence of comparatively restricted research studies ...

Chapter 2

Literature review Russia has a very large number of hospitals, physicians, and health care workers as compared to any other country in the world. In spite of this, the medical care fraternity has failed to offer standard and acceptable health care services to its people. Russia has faced a health care system crisis for an extended period since the collapse of the Soviet Union. Significant transformation in the social, economic, and political environment has adversely affected the health care system (Britnell, 2015). The poor health care system in Russia has been precipitated by the lack of medical and technical ...

Post 1

A medication wallet card is a card that indicates a patient's medication names, doses and it’s easily kept in a patient’s wallet for easy retrieval and referral. A wallet card is very beneficial to a patient particularly in regards to creating awareness of the current patient's ailments, which will help improve the patient’s quality of life considerably and also lead to revenue generation by the clinic. Depression is an infringement to the normal way of life of an individual and does disrupt it in a major way. An amount in excess of $210 Billion has been ...

Introduction

The proliferation of health care centers in the United States is influenced by various factors which can be broadly categorized into political, social and economic factors. Reforms in the health care system have been ongoing for many years. These reforms are concerned with providing the population with cost-effective, high-quality services which are easily accessible. The demographics are changing with people recognizing the importance of health, and the demand for health care services has influenced the growth and the rise of health care centers. Quality is a major concern in the health care sector and measurement of performance is crucial. ...

Banner Healthcare is facing some major issues that are the barriers to its growth. There are certain factors because of which the institute is not able to prosper according to the expectations. The paper highlights the readiness of the organization in Providence of health care facilities to the citizens and also the policies implemented by Banner Healthcare to overcome the issues about the growth of the network, staffing of nurse, management of resources, and satisfaction of patients. Banner Health is a nonprofit health care organization with the aim of providing the best health care around the different states of ...

With the rising technological advancement and the need for efficiency in operation for any company, there is always a need for the development of a solution to meet these needs. In the case of Catacombs Inc., there are various technological solutions that will need to be implemented to make it competitive, deliver great customer satisfaction and increase its efficiency. This study is going to discuss the requirement, solution and the cost-benefit analysis of the proposed solution.

Requirements Analysis

The requirements for the company to implement an efficient solution are discussed as below: There is the robustness requirement in the system. This ...

Literature review2

Research methodology..3

The purpose of using interactive digital menus in restaurants and pubs.4 The examples of a digital menu integration in trading venues5 The benefits of using interactive digital menus6 The working principle of e-menu in restaurants and bars 8 Conclusion....10

Bibliography 11

Introduction The current technological conditions are fascinating. The struggle between the outdated technologies and innovations can be seen every single day. The printed information has been already replaced by digital technologies, cell-phones have been replaced by smartphones, tablets and laptops replaced books and journals, and even in restaurant industry, the old-fashioned paper menu is being replaced by new ...

A The nursing profession is characterized by dynamism, precision and disciplined due to the delicate nature of care- giving that it primarily involves. Different organizations have different goal and different strategy to guide their healthcare staff to deliver the better quality of service to the patients. The organizations aim to instill the organizational goals into their staff in different phases of their life i.e., during their education, practice and evidence- based research. The set of goals and strategies helps them function effectively in the organization. The nursing boards play a major role in the regulation of the nursing workforce ...

2015 A

Section B

Answer B1: Branding No matter if the business is small or large, branding is regarded as one of the most significant aspects of a good business. There are products and services associated with every business. These products and services have to be differentiated from those of competitors by providing a unique name, a logo, a slogan which can be simply known as a brand. The brand is basically the identity given to a brand which makes it stand out from similar offerings in the domestic and international market. Customers build their perceptions on brands. The stronger and ...

<<Author>> <<Professor>> <<Course Title>> <<Date>> Introduction. Human Resource is a key function in the area of Healthcare. In the United States more than 14 million people are employed in the healthcare industry (Flynn et al., 2016). Understanding the nature and peculiarities of HR in the healthcare context is important. There are many challenges related to the way the industry functions and the nature of service that is expected to be provided by the employees. Highly educated and motivated employees are key to maintaining the operational efficiency and ...

Investigative Study: Hotel Industry in Singapore

Abstract The hospitality industry, which has become today one of the largest industries in the world economy continues to grow rapidly. There is strong competition among the enterprises of the hotel industry, the hotel and each enterprise seeks to gain its market segment. In order to not only keep their business, but also to develop the company in this sphere needs money, which can be obtained only from the client. Therefore, the hotel should be able not only to attract, but also to encourage the client to purchase their services, and to return again and again. The success of ...

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Introduction

There is a morale problem among staff members in Smiley Hospital that stems from incongruence in its jobs organization and performance evaluation system. Various aspects of management will be examined to find out what decisions and actions can be done to resolve the situation. They are goal setting, planning, motivation, mentoring, directing, leading and decision-making.

Managing in a Hospital

Because of the urgency of its mission, a hospital has one of the most stressful environments. Management’s role is to organize and supervise staff so that they can handle stress and perform effectively. High quality of service is required in ...

Issues of Competition an Expansion of the Customer Base

This research project entails a critical review, analysis and subsequent discussion of the major competition issues as well as the expansion of the customer base within the banking sector with a specific focus on the interstate banking framework in the United States. The need to carry out this research was informed by the realization that the introduction of the interstate banking framework has revolutionized the financial sector in the United States and created competition issues as well as the expansion of the customer base factors that are unique to this framework in comparison to the previous framework where banks ...

Executive Summary

This research project entails a critical review, analysis and subsequent discussion of the major competition issues as well as the expansion of the customer base within the banking sector with a specific focus on the interstate banking framework in the United States. The need to carry out this research was informed by the realization that the introduction of the interstate banking framework has revolutionized the financial sector in the United States and created competition issues as well as the expansion of the customer base factors that are unique to this framework in comparison to the previous framework where banks ...

I am a senior student in hospitality management at school willing to gain approval for an internship at the restaurant from June 8 to July 31, with a 12-hour working week. Such internship will provide me with immeasurable experience and knowledge, which will definitely be helpful for establishing a business of my own in food and beverage sector. This invaluable experience will help me discover restaurant business from different perspectives, thus giving a better understanding of what is needed to succeed there.

• Front of House - 30 Hours

• Back of House - 30 Hours • Management (Administration) - 30 Hours The Front of House department is ...

Publix is one of the largest hidden gems that exists within the United States. If one has the good fortune to live in Florida, they will witness the diverse product offerings that Publix offers to its customers. One aspect that makes Publix culturally unique is how they cater their business to the Hispanic community that exists within Florida. Examples of this can be seen in their produce, frozen, and sauce departments that have exotic foods from all over South America. Additionally, Publix has added their Sabor locations that cater even more to the existing Hispanic demographic that exists in ...

Callara (2008) defines values as predominant ideas, thoughts, or feelings that influence one’s conduct or decision-making. Based on this description, my journey as a Nursing student pursuing a higher academic qualification has been guided by both personal and professional values. In this regard, from a young age, my parents instilled in me the need for respect of self and others and the need to maintain honesty at all times. These values molded by path and influenced many decisions, including one of becoming a nurse. I realized from an early age that I had a tendency to connect with ...

Holcim Singapore Limited found by merging the National Cement and Eastern Concrete in 2004. The company has specialized in innovative building materials such as cement, ready-mix concrete, wood replacement products as well as the dry mix mortar(Holcim.sg, 2016). Following the increased digital evolution, the company needs to integrate some of the technological changes so as to put-up with the current competitive environment. As a way of enhancing the performance of this company, prefab technology should be adopted and integrated into the current performance of the enterprise (Holcim.sg, 2016). The introduction of the prefabricated technology is crucial for this ...

Alternatives

Spring Grove Hotel has existed in the market since the year 2002, and should know the value of hiring competent workers as a manager or an assistant manager. Steve only has an experience of three years and very little exposure which is not sufficient. The experience at Grove group did not equip Steve enough as to function as an assistant hotel manager. If the management must hire Steve in the same position, they were supposed to extend his internship to expand his experience. Adequate staff training is paramount in a Hotel environment. If Steve is expertly trained, he would ...