Balanced Scorecard College Essays Samples For Students

Abstract

Today, Performance Measurement has become one of the major roles of the Human Resource Department of any organization. Nowadays, organizations use different approaches to ascertain the performance of their employees. In this paper, I have compared three famous approaches used by many organizations in our societies today.
The question is why should there be any performance Measurement? There is a need to ensure effectiveness, efficiency, quality, timeliness, productivity and safety. A comparison has been drawn between the Balanced Scorecard, Management by Objectives and Graphic Rating Scale system of performance measurements.
Keywords: Balanced Scorecard, Management by Objectives, Graphic Rating ...

Analysis: Next Plc

Assignment 1:
Executive Summary:
The report makes a recommendation about the balanced scorecard of Next Plc. It makes this recommendation on the basis of mission, vision and strategic objectives of the company. The strategy map links the perspectives of the balanced scorecard with the strategic objectives of the company. It is by adopting the perspectives mentioned in the balanced scorecard, the company can achieve its strategic objectives.
The limitations of the balanced scorecard as a strategic management tool have also been identified and are largely dependent on an effective accounting system. Balance scorecard tends to put the interest ...

Introduction

Strategic mapping is a valuable analytical tool for managers which provides insights into the strategic leverage and a well-structured strategic map can indicate how industry participants cluster into different groups, aid in the identification of barriers to organizational growth and provides insight into the essential options facing the company .
Strategy mapping has the following benefits: 1) It categorizes markets into various areas or groups which may vary in terms of available leverage .
2) It helps in the identification of reasons why some market areas have better protection from internal and external competitors and establishes relationship of these reasons with ...

Management

Introduction
Any new business venture has the probability of plunging into myriad financial hurdles emanating from poor performance. Putting a clear business strategy in place is a key ingredient for the business success. A good business strategy aims at putting in place clear objectives and goals in finalizing business decisions to avoid business failure. To achieve a balanced business perspective, it is essential to consider using a Balance Scorecard as an integral part of your business planning initiative. The Balanced Scorecard is a business approach used in aligning your business to the mission, vision, core values and strategy of the organization. Like other ...

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Strategy Mapping and Its Relation to Performance Management and Establishing Value Propositions

Introduction
A strategy map is a graphical representation of an organization’s key objectives. Strategy mapping is a new approach to strategy execution. It is a method that developed from the experiences of users of the Balanced Scorecard created by Robert Kaplan and David Norton. The two pioneers of business strategy created the strategy mapping technique as a way of improving on the technique of strategy-making. The strategy map assists an organization to lay out and communicate its strategy in a systematic process that depicts a sequence of actions expected in order to oversee the implementation of the ...

Introduction

The essay aims to attempt the examination of the process of strategy mapping and the ways it relates to the establishment value proposition and performance management. For the successful completion of the task, it has been decided that the comparison between BAA’s approach to the balance scorecard with other traditional approaches of balance scorecard is presented. In addition, Glacier Inn case study is decided to use as an example for supporting the ideas of balance scorecard.
Strategy mapping is a visual framework that is used for the integration of organization’s objectives within four balanced scorecards’ perspectives that ...

Introduction

Total quality management involves the management approach whereby, a firm’s long term success is dependent on customer satisfaction. This approach is for the customer focused organizations that build their strategies around ensuring that their customers are top priority. This is achieved by improving the quality of products, processes, services and the overall work culture. Total quality management uses strategies, effective communication, and data to ensure discipline that will lead to goal achievement.
The main elements of total quality management are strategic planning, effective communication, continual improvement; customer focused assessment and fact-based decision making as well as a process-centered ...

Executive Summary

Change is inevitable in organizations; thus it is imperative for firms to be prepared to experience change and make wise decisions regarding the prevailing or impending changes. Unilever UK is focused in making grand changes in attempts to stay abreast of the highly competitive industry. There are certain key drivers to these changes and they impact on the process of making decisions in the said company.

Sustainability is has become pivotal in the way organizations are required to ensure their production methods are safe to the environment. There are claims that modern industrial processes cannot be sustainable, and yet ...

Introduction

It is the role of every employee and the management of a firm to ensure that the firm succeeds. To make sure that a firm succeeds, there are ways through which the firm can track its performance. These ways are performance management system and the balance scorecard process. CliftonLarsonAllen is an example of a firm in the United States that uses these two methods to track its performance.

Performance Management

Performance management is the process through which all employees and their staff join hands and work together to strategize, monitor and track the performance of every employee in the firm, the ...

Abstract

A balanced scorecard refers to the management system and strategic planning tool used broadly in industry and business, government, as well as nonprofit organizations across the globe. Its application seeks to align operations to strategy and vision of an organization, improve external and internal communications, as well as monitor an organization’s performance alongside the strategic objectives. The scorecard was first was introduced back in early 1990s by Norton and Kaplan of Harvard School. Currently, over, half of the key companies in US, Asia and Europe apply the scorecard approach, with its use increasing in those regions and in ...

Abstract

A balanced scorecard refers to the management system and strategic planning tool used broadly in industry, government and nonprofit organizations across the globe. Its application seeks to better align operations to the specific strategy and vision of an organization, to improve both external and internal communications and to monitor an organization’s performance alongside those strategic objectives. The scorecard was first was introduced back in the early 1990s by Norton and Kaplan of Harvard School. More than half of the key companies in the US, Asia and Europe currently employ the scorecard approach, with its use on the rise ...

Introduction

A balanced scorecard is a strategic planning and management system that is used extensively in industry and business, non-profit organizations and even the government to align business activities to the strategy and communication of the organization. The balanced scorecard also improves the internal and external communications in an organization. Furthermore, it also monitors organizations performance against strategic goals. The Matric International Company can adopt the balanced scorecard in order to achieve its vision, mission and also its objectives. Through the application of balance scorecard, the MIC Company will achieve its goals. The company can grow in terms of business activities ...

1. My Version of a Balanced Scorecard

The balanced scorecard was a concept introduced by Kaplan and Norton to balance a company’s determination to exploit intangible assets and the ability to manage physical assets (75). It was considered revolutionary because it allowed organizations to set and balance all goals in compliance with their mission statements. While the balanced scorecard focuses on the broad definition of a company as a single entity, each company is divided into several departments. Therefore, a balanced scorecard is useful to determine the goals of the entire organization while each department is responsible for translating its objectives and strategies on ...

Balanced Scorecard

Most business managers and owners are concerned with the future performance of their ventures, particularly with respect to non-financial aspects of the business. As such, managers in various business organizations and non-profit institutions have embraced the use of different management strategies that can enable them to measure the trends in the performance of their businesses. One of the management strategies that are widely applied by most industries and other business organizations is a balanced scorecard. Essentially, this card entails a management and business planning system that accommodates the non-financial aspects of the business. It takes into account aspects like ...

INTRODUCTION

Since the time when it was first propounded by Kaplan and Norton (1992), Balanced Scorecard (BS) has come a long way. It is being adopted by a variety of companies from multiple sectors ranging from high-end manufacturing to services. Linking BS to the strategy of a firm had given good results for companies in both the rich and poor countries around the world (Kaplan and Norton, 1996).Technology companies are no exception to the adoption of BS for improving their long-term performance. The way in which BS is seen by managers and consultants too has seen a big transformation. While some people still ...

Accounting practices in the United States have improved over the years, due in large part to major reforms enacted after the 1990s Enron and WorldCom scandals, and again following the 2007-2008 financial crisis. Even so, there are still plenty of ways that companies can manipulate their financial results (Kuepper, 2010). This paper reviews two articles on the subject.

Balanced Scorecard

The Balanced Scorecard, or BSC, is a managerial tool first put forth by Kaplan and Norton in their landmark 1992 article (Kaplan and Norton, 1992). The BSC was well-received and has been widely followed, adopted by thousands of public and private ...

Introduction

Traditionally, agencies measured the firm’s performance by focusing on the external and internal processes, evaluating allotted factors such as full-time equivalents, analyzing the budget size, and the number of programs that they control. The private sector enterprises, on the other hand, focused on financial measures of their market shares, bottom-line, earnings-per-share, and return-on-investment. Alone, none of the directives provided a vivid perspective of the business’ performance that the managers required. But through the balanced scorecard approach, the company can examine their economic standings and results to provide the leaders with a complete image of how to make relevant ...

Business

The balanced scorecard is a management tool that was that was advocated by Kaplan and Norton in 1992 with the objective of improving organizational performance. This was to be achieved by the providing four different perspectives on how to review organizational performance (Woodley, 2006). The perspectives included financial, internal, customer, and innovation perspective. Over the years, the balanced scorecard has been seen as a tool of great significance for organizations. However, it has also been criticized and thus its relevance to organizations is subject to implementation and the results.
British aerospace acquired Macron Electronic systems (MES) in 1999 to become ...

BUS 499 BSBA Integrative Project

Sears Holdings Corporation Causal Chains
The table above represents the summarized Balance Scorecard and strategy map for Sears Holdings Corporation complete with causal chains. The process of strategic management is complex and time consuming. Managers dealing with strategy are usually occupied with other operational issues. It is therefore possible for an organization to lay down strategy and stakeholders continue focusing on operations and meeting short term targets at the expense of the overall strategy. The Balanced Scorecard approach is a method that can be useful in not only enabling an organization create strategy but also ensuring that short term ...

Balance Score Card

Ladies and gentlemen, I would like to take this opportunity to discuss with you about the Balanced score card. This paper shall analyse the balance score card approach as used in technology companies. The paper shall also present a coherent and comprehensive comparison between the balance score card approach and the other traditional approaches that were used before. .

The balance score card.

There is no universally accepted definition for a balance score card. The term balance score card means a different thing to different people. However, for the sake of this discussion, the term balance score card is defined as a strategic management and planning tool which ...

Executive Summary

The business plan consists of relevant sections that are useful in introducing new products or services in the market. Traffic Lights offers trips to various European countries, and now it is intended to introduce new trip to Asian countries. The new division is based on the vision and mission of the company that is to provide high-quality products and services to all types of customers. The proposed business model for Traffic Highlights is simple that it requires extending its product line by introducing a new division of the business. The preposition value statement of the company is clear that ...

Introduction

Supply chain efficiency measurement plays an imperative role in enabling organizations take corrective efforts in case of persistent issues in the supply chain. The measurement techniques look for ways through which suppliers, stores personnel, manufactures and marketers could come together to improve ways through which quality products are produced and supplied to the right customers, at the right time and the preferred locations. The supply chain framework includes significant processes such as how to plan, source for the raw materials, produce and then deliver to the targeted customers. This implies that it is only through effective management of the ...

Executive Summary

This paper considers the development of a Balanced Scorecard (BSC) and Strategic Map (SM) for Next Plc with a purpose of achieving its vision and strategy comprehensively. Next Plc is the clothing and footwear of the new generation. This is the UK clothing for women, men and children mainly of classical style. The company is one of the most famous in all world markets, where shoes and clothing are sold. It sells only high quality clothes and shoes, so the price of the products is above average. However, high quality makes all the products of this company popular and salable.
...

Introduction

Management accounting can assist managers in an organization make timely and purposeful management decisions about the organization. Different organizations have different managerial accounting needs depending on their most essential area of business. Generally, management accounting deals with providing accounts and management reports to managers within the organization (Khan & Jain 2007). The information provided is crucial in assisting managers make informed decisions for control and management purposes. In contrast to financial accounting, which provides annual reports to external parties such as investors, creditors, shareholders and others, management accounting provides periodical reports (Coombs, Hobbs, and Jenkins 2005). These reports are important ...

The team has successfully identified that the Cruising Critters Company is willing to grow more. For that, they follow the strategic plans and effective strategies to accomplish their targets. It is analyzed from the discussion that the specification of the balanced scorecard is quite impressive as it is in the detailed and managed form. There are segments of the requirements in the balanced scorecard. Herein, it should be noted that the balanced scorecard is a strategic planning and management system that is usually used by the organizations to improve the overall performance. It helps to improve and manage the ...

Identify key trends, assumptions, and risk in the context of your business model

The given organization belongs to the Servicing Industry, and hence, the business model has to focus upon providing quality services to the customers. The approach should be customer-specific, so that the organization can achieve the desired objectives in the future. The vision of the organization is “To fulfil the demands of the customers by offering best hospitality services with reasonable accommodation to maximize the customer experience.” And, the mission of the organization is “To grab the customer focus by offering increased number of services and by easy accessibilities within the budget of customers.” In addition, the organization is now ...

Quality control - is one of the main functions in the quality control process. The value of monitoring is that it allows to detect errors in time, to correct them quickly with minimal losses.
Actually, Quality control is carried out by comparing planned quality indicator with actual quality indicator. Quality control lies in checking the quality by detecting deviations from the planned values.
In the case of such a deviation it is necessary to find the cause of its appearance, and after adjusting the process to verify again a compliance of adjusted quality indicators with planned quality indicators. Frequent ...

Strategic Management is the process of converting information regarding the state of the system and environment to purposeful activities that transform the system from the current state to the desired preset (Martello, Watson & Fischer, 2008). A special place in the management takes the control staff for personnel, as it is the main resource, the driving force of the production process, intellectual component assets.
People are the source of creativity, initiative and energy to achieve the goals of the enterprise. There is no organization, which can function without personnel management – either large or small, commercial or nonprofit. Personnel management aims ...

SWOT Analysis

It is an analysis tool that can be used to analyze the organizational environment of Tesco in order to point out its strengths, weaknesses, opportunities and threats. The company is going through a rough patch, and the new boss needs to initiate change in the organization to turn its fortunes around. Given that he is new and probably unfamiliar with much of the company and the retail industry, SWOT analysis will be an effective tool to show Mr. Dave Lewis, the strengths of the company. He should capitalize on those strengths to move it in the right direction (Campbell ...

Introduction

British Aerospace was privatized in 1979. Since then the company operated on a platform targeting customer support services, commercial aircraft and defence systems. The company’s old structure was unfavourable to occasioning constant losses in a market that what getting continuously competitive. Despite the organizational setup and changes, the company still posted losses and or poor performance. This led to the initiative to change the system to an approach based on the balanced scorecard system. The new system assumed a tripartite character which included the dismantling of the conglomerate that had been used in running operations, the replacement of the dismantled conglomerate ...

(CATTARAUGUS COUNTY REHABILITATION CENTER SCORECARD CONCEPT)

Introduction
In order to analyze and understand whether Cattaraugus County Rehabilitation Center has effectively adopted the scoreboard concept, one of the most essential things to note is to begin by understanding its essentiality, its implications, basic use and its implementation in organizations. To begin with, a Balanced Scoreboard Approach, otherwise referred to as the BSC strategy, is one of the most essential strategies in the business and organizational strategies in the twenty first century (Kaplan & Norton, 1992). This is due to the fact that it plays a major role in assisting the managers or ...

Strategic Plan (January 2017 to December 2019)

The organization’s new strategy will outline its activities until 2019. It reflects on the organization’s opinion on some of the problems affecting the VCSE (Voluntary Community and Social Enterprise organizations) and the organization’s goal for transformation. The strategic plan pronounces the roles that the organization will assume in steering and assisting the sector in their attempt to mitigate these problems and take advantage of new openings as they occur. An increased demand for the organization’s services, as well as the harsh funding options, obliges the organization to be creative and function across sectors. In working ...

COMMUNICATION PRIVACY MANAGEMENT ABSTRACTS

Communication Privacy Management in Electronic Commerce
Abstract
This study applies Petronio’s Communication Privacy Management theory (CPM) to understand the tension between information disclosure and privacy within e-commerce relationships. It proposes that consumers manage their privacy concerns through decisions to reveal or conceal information about themselves in interactions with online retailers. The study investigates the degree to which privacy management strategies identified by CPM theory to regulate privacy and disclosure within interpersonal relationships, including withholding and falsifying information, as well as seeking information seeking from a relational partner, operate in the computer-mediated context of e-commerce relational transactions. Findings suggest ...

The drugs and substance abuse in nurses is a dangerous phenomenon that affects 10% to 15% of all the nurse population in the United States of America. The nurse population is a risk population to suffer substance abuse due to:
Stress in the work: The nurse population must affront situation of sick people, twenty-four hours a day and support the medical doctor's needs.
Access to medications and drugs: The nurse population has access every day to substances and drugs of any kind exposing them to the source of the problem.
No care of themselves: The nurses have the duty ...

Final Business Model and Strategic Plan

Executive Summary
Vision
The Travelodge Hotel has the vision to meet the demands of its customers through the best hospitality services in the industry while also offering quality accommodation order to maximize the experience of the customers.

The Travelodge Hotel has a mission to increase the focus of the customer through a diversified service portfolio and also to ensure both physical and economic accessibility of their services to their customers.

App Rollout

The Travelodge Hotel will roll out a new mobile application to enhance the accessibility of the hotel, especially to the people who are very mobile. Among the features in the ...

Executive Summary

The purpose of the paper is to create marketing plan for the new service of existing business division. Johnson & Johnson was selected because it is recognized as one of the most successful and expensive in the world. Producing different devices and products, the company can organize the service care, for example, through the creation of separate service division. The main direction can be at first in the gynecological segment as it manufactures a wide range of products for women, including Gynecare line. Company’s mission, vision and values described in its Credo were analyzed for the new business division. ...

Organization today are more focused on hiring and staffing skilled personnel that are able to provide quality service leading to the realization of predetermined objectives. This is done through developing hiring and staffing metrics to measure the quality derived from these processes used in obtaining skilled employees (Phillips and Stanley 40-76). This paper will therefore address matters on having measurements for staffing and hiring, providing definition of the measurement, establishing a target, identifying the balance scorecard category, connection to a corporate strategic objective metric and identifying the stakeholders.
There is no one specific metric that can be used to ...

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Introduction
In the contemporary business environment, organizations are increasingly using Balance Score Cards (BSC) as strategic planning and quality management tools. Applications of BSC have been progressively enlarged to address distinctive project fundamentals and circumstances. The utilization of Balance Score Card approach by BAA (British Airports Authority) in developing a multi-billion pound project of Terminal 5 at Heathrow is one the finest illustration of how BSC can be implemented dynamically. Considering the risks that BBA borne throughout, the project primarily focused over the conventional approach of BSC. However, it also included the additional administrative indicators ...

Business Model and Strategic Plan

Executive Summary 3
Introduction 4

Vision. 4
Situational Analysis 4
External Analysis. 4
Internal Analysis.. 6

Value chain 6

SWOT Analysis. 7
Risk and Change Management Plan. 8
Summary of Strategic Objectives.. 9

Communication Plan 9

Conclusion... 10

References 11

Executive Summary
In this paper business model and strategic planning of Travelodge, Hotel Company will be presented. With the help of internal and external environmental analysis, and SWOT and value chain analysis Travelodge current business position will be discussed. In order to grow the business, attract the modern travelers, and fulfill the demands of customers the use of different strategies ...

Introduction

Organizations are complex mechanisms, where individual values and personality traits are challenged by the interpersonal communication and often clashes of interest with other members. The reality shows, however, that each organization works in a manner, which cannot prevent them from building on team work and the system of group and intergroup activities, relevant for organizational effectiveness and productivity (Peng, 2014). Various factors affect the activities, productivity and effectiveness of the groups, and these factors are both, internal and external. The objective of this document is to analyze the activities and group work at the coffee manufacturer, involved in direct sales ...

For any company to grow, it has to consider two very important factors; consumer satisfaction and up-to-date technological change. In today’s technological era, new and better versions of computers, phones and other electronic gadgets are flooding the market with better and improved features. Apple Inc. faces competition from other companies such as Nokia, Microsoft and Samsung among others. With the introduction of Nokia Lumia which was developed by Nokia in collaboration with Microsoft, Apple faces the challenge of better smartphones with better OS. It is therefore imperative that they consider their speed in which they develop new technological ...

[Faculty]

Abstract

It is a fact that every organization has its eye on increasing its profitability with time. In line with this thought, researchers and scholars have come up with models and theories that have helped business enterprises to become stable in their quest to remain relevant in the market. Many companies have adopted different theories and models that have seen them through time and have helped them to remain profitable. However, it is also clear that the market is a relatively volatile arena that has, in recent years become quite unpredictable. Major organizations that compete for the same resources and markets ...

Q1 .What are the main arguments put forwards by Jensen in the paper, i.e. what is it about?

In Jensen’s paper “Value Maximization, Stakeholder Theory, and the Corporate Objective Function,” he discusses the aforementioned concepts in detail, discussing how they are applicable in the workplace world (if at all). Mostly, Jensen deals with just how viable these theories, as presented, are for workplace use, and how easy they are to replicate in individual offices. His overall thesis is that, due to the fact that you can only maximize productivity in one dimension at a time, you must choose one objective function to emphasize as you modify behavior around your office. It is the role of the managers ...

Introduction

Lens Crafter was founded by Dean Butler in 1983, and it is headquartered in Manson Ohio. Dean had an idea of creating frames in an hour which was convenient to the customers. The company has an onsite lab where clients can pick lenses and a frame then have the final product made in less than an hour. The company has grown to be the leading retailer in optics with more than 900 stores and almost 15000 associates in the U.S. and Canada (Tocquigny, 2012 ).

It is important for all companies to have an operational strategy. An operational strategy refers ...

Business Model and Strategic Plan Part III: Balanced Score Card and Communication Plan

Introduction
Amkor Technology is one of the world leaders in the supply of products and services in semiconductor technology. For example, its major area of interest is offering testing services for manufacturing, supply of advance integrated circuit components, as well as contract services for semiconductor assembly. Amkor clients comprise more than 300 global leaders in electronics and semiconductor industry (Amkor, 2016).

Vision of the Company

Amkor Technology is committed to be the world’s most trusted reliable manufacturing test services and assembly for electrical and semiconductor industry.

Overall Company Mission Statement

The overall mission of the company is “to be the world’s top trusted provider of ...

Microsoft Corporation

Internal environment analysis:
The internal environment analysis consists of the strengths and weaknesses of the Company. The strengths of Microsoft include the strong brand name, financial stability and the extensive distribution network that the Company has set up around the globe. The familiarity of the brand is another asset which established general trust in the brand. The quality maintenance of the brand is incredible. The product line of Microsoft is extensive with products like laptops, computers, software, entertainment games, mobiles and other computing equipment. The distribution channel is strong comprising of wholesalers and retailers. The Company also sells directly to ...

It is difficult to accept Knowledge Management (KM) assessment methods or metrics to evaluate a firm’s knowledge-based asset due to its intangible nature. One method is The Balanced Scorecard, which refers to converting business strategy into specific and quantifiable goals. Another is Economic Value Added, which refers to calculating true economic profit in order to maximize shareholders’ wealth. Finally, Skandia Navigator evaluates soft assets and management reporting system in order to develop measures to demonstrate intangible assets.
According to Dr. Kevin C. Desouza, KM measurement has been affected by factors such as not using measurement to increase scope ...

Warehousing is a process that involves the storage of wares or merchandise in large scale, in an orderly and systematic manner, for the sole purpose of making them suitably available when they are needed. Ideally, it involves a preservation process of goods in bulk from the moment of purchase or manufacture up to the time when their need arises. Warehousing is one crucial component of trade that demands great mastery and dedication if trade is to be successful (Nelson, 2000). This is because it creates utility of time by providing an over pass between manufacture and final use of any good. ...

Introduction

Many business organisations have problem in converting their excellent strategic plans into action. It is estimated that more than sixty percent of business strategies are not successfully implemented (Barrows, Ed. 2014). But it is possible to make a successful implementation of a strategic plan if the key people in the organization consciously contemplate the plan and work together. Working out the plan is the key in strategic execution. Though there is no single way to execute the strategy there are certain principles that are presented by consultants and researchers such as Ram Charan, Michael Porter, Gary Hamel, Jim Collins, Clayton Christensen, ...

Introduction

Human Resource Management (HRM) is one of the crucial departments in modern organizations. The experience and historical context demonstrated the process of evolution of HRM from routine processes and functions into strategic element of organizational development. Current business environment places a lot of emphasis on alignment between HRM and generic strategy of the company. This need for alignment and integration of HRM with other elements of the development in the company can be explained by many factors. First of all, growing size of the companies makes the arena on which their business develops much wider. This creates the need for ...

Describe the efforts put forth by BAE in implementing the BSC approach in their organization from an implementation perspective.

The implementation of the BSC approach in BAE started with the review of its competitive position. This was done by looking into its present position compared to its competitors, its financial performance and the current trends in the industry.
The next step undertaken towards the BSC approach is the involvement of senior employees, the so-called 130 Group, in the change programme, . The Group is composed of five company directors and the heads and direct management of BAE
Systems’ divisions and joint ventures . This 130 Group was instrumental in coming up with the five fundamental areas which were ...

Introduction

The President of SAC has decided to adopt the Balanced Scorecard following his understanding of the benefits that accrue from such adoption such as the overall improvement in the company’s performance. The performance measures evaluated with the balanced scorecard can be classified into four groups namely; the customer perspective, financial perspective, internal business processes and the innovative and learning perspective. The President of SAC seeks a memo to identify how the company would tie the performance measures to compensation. This memo shall also discuss unethical behavior that can result if wrongful performance measures are used to tie performance measures ...

When the word “police agency” is mentioned together with “performance measurement” we often think of traditional metrics such as crime rates, number of arrests, and response time minutes. These common metrics correspond with what police agencies are primarily directed to do, which is to protect the public from domestic harm, and the crime rate, arrests and respond times quantify how effective the police force is in performing its duties. However, police agencies have evolved throughout the years, and their services now include counselling to troubled teens, provision of first aid immediate medical care, arbitration for domestic disputes, etc.
...

Influencing Change in Organizations

The First Commandment of Influencing Changes
Always remain flexible and adapt to environmental influences: Change is the only constant in organizations, so you should always adapt to new processes and new methods. Failure in adapting to different situations does not result in positive long-term outcomes for both individuals and organizations.
Burke (1992) states that any organizational change, especially changes that are related to business strategies, are mainly responses to external factors because environmental impacts shape the aims and services a business can offer its clients. For example, the proposed model has eight main dimensions, and the external environment ...

Abstract

This paper presents the critically derived metrics and their respective required targets to develop a strategic balanced business scorecard for Web Tech Solutions. The balanced scorecard should facilitate in helping Web Tech Solutions to achieve its mission and vision while putting in practice their values and beliefs.

Balanced business scorecard

Introduction

The objective of this paper is to develop a balanced business scorecard for Web Tech Solutions based on the SWOT analysis done earlier. There are four perspectives for developing the balanced scorecard namely financial perspective, customer value perspective, process perspective and learning and growth (employee) perspective. The strategic objectives identified for each of ...