Essays on Customer Services

Q1 High quality, durable, creative, and innovative products define luxury industry products. Luxury industry products stand out in any industry and have a distinct place among consumers. Additionally, luxury industry products are available within sophisticated store ambiance. The industry of accessories and bags is divided into various segments. Luxury industry products are segment of accessories and bags that is consumed by high purchasing power consumers. Coach Inc. is a luxury industry that deals with the luxury handbags and accessories and has the strategy of accessible luxury which has made it sustain the competition. Bags and accessories of Coach Inc. ...

Introduction

The word competency has become a buzzword in every working environment, and every organization is striving to employ competent and skilled workers to enhance their general performance. However, the skill of employees is believed to deteriorate with time. The rapidly changing technologies and customers’ needs are also making many traditional skills obsolete or irrelevant. Therefore, the only solution to maintaining and improving competency and relevant skills is employee training. Adequate employee training is critical in developing new skills that have increasingly become indispensable. Also, quality customer service is one of the main factors that define the success of business. ...

Customer service representative

The company seeks to recruit an individual with ideal qualification for the position of customer service. Applicant must have the following requirements and qualification Active listening and strong communication skills specifically on phone contact Ability to engage clients, multitask, manage time and prioritize effectively Proven presentation skills Degree or diploma certificate Experience in customer service delivery Ability to work as a team Ability to analyze and solve problems Clear track record winning quota Technical capacity Result oriented Customer service job is very wanting. It requires high competence from the individual hired. This is the reason why a high school ...

Entrepreneurship Resource planning system

Many organizations in the world have taken the initiative to enhance the quality and efficiency of their operations. As a result, they have integrated entrepreneurship planning software in their systems. Entrepreneurship resource planning system assists global businesses in integrating their vital business functions such as inventory, planning, finance, purchasing, and marketing among many others. Businesses in the world are finding the system of great use because it is able to enhance the efficiency of a business. Since the development of ERP systems, many companies have seen its worth to integrate. In fact, during that time the systems played a ...

Digital Marketing: Mixed Mode Relationship (Hilton Hotels and Resorts)

Introduction Hilton Hotels and Resorts is a Hotel company and business with a global reach in the hospitality sector and offers hotel and resort services under the Hilton Worldwide brand. Conrad Hilton founded the Hilton Company and restaurant business in 1919 in Texas. Currently, the brand has spread all over the world under the flagship of Hilton Worldwide as the parent organization. In the United Kingdom, the company has its headquarters in London in Hilton London Tower. Hilton Hotels and Resorts in the U.K carry out operations in services such as accommodation, entertainment, and gambling. Most of the revenue ...

Business Plan

Business Plan

Executive Summary

A business plan is a particular statement that contains the goals of a business and the way of attainment of these goals. The paper presents a business plan that employs a business strategy in defining the business’s overall goals, management team, staffing of the organization and other factors. This plan ideally presents my idea of establishing a new business venture in the field of health care. Initially, the paper presents a well-detailed description of the business that is to be established. This includes defining the overall objectives of the business the particular products that the business ...

Business Problem

Abstract In today’s business world, customer service is a crucial part of the business practices aimed at growing the company and increasing overall effectiveness in the supply chain. Customer satisfaction is an important factor when it comes to customer service and it relates to the customers being satisfied with the services they get in terms of availability of information, speedy responses, and overall convenience. Many companies today have not been active in providing efficient customer service. This is because they rely on traditional communication channels and strategies such as the use of e-mail services and landline phone communications. ...

Abstract

Wal-Mart was founded in 1962 by Sam Walton and since then the company has extended its outstanding retail services to 11545 stores in approximately 28 countries. The company has emphasized on proper management of operations in its stores for a long while to influence its market share. The retail strategy of the company has helped the company to ensure exclusive performance in the industry. It has sustained unique business through respect for promotion, price, place and products. The company has to keep up with the completion from Costco Incorporation, Target Incorporation, Dollar Tree and Dollar General Incorporation. The SWOT ...

Lenscrafters Case Study

Lenscrafters is a business firm providing eye care services. The headquarters of the company is located in Cincinnati, Ohio state. Most of its customers are drawn from America, Puerto Rico, as well as Canada. Lenscrafters has approximately eight hundred and sixty stores around the world for distribution of its goods. The company is regarded as the largest optical chain in the United States of America. The company began in 1983 producing quality eye glasses and sun glasses. With their excellent customer services, the company has grown into one of the top business entities in the world. This paper is ...

Management Practices

Management Practices

Introduction

Henri Fayol is well-known for the five management functions he identified like planning, organizing, leading, staffing and controlling (Golden Pryor & Taneja, 2010). These factors are important to practice to achieve the key processes of management, including planning, organizing, leading, staffing and controlling organizational activities (Grebner & Mattingly, 2016). According to DuBrin (2011) the managers perform the managerial functions in order to achieve goals like managing and leading employees and retaining key employees, etc. McDonald’s is the organization for which I worked also practice the earlier described management functions.

Planning is one of the key managerial activities of ...

Public Relations

The social media provides companies with the platform to showcase their brands and services thus attracting more customers. Businesses that utilize the social media for advertisements are worth paying attention to since they equip one with the awareness of the services they offer (Flew, 2015). One of the companies that utilize the social media well to address their services is the Southwest Airlines Company. The South West Airlines Company uses the social media to provide interactive services to their customers. The South West Airlines company provides customer services, for example, they provide a customer inquiry platform in their blogs ...

Abstract

In this paper, the author identifies at least three security-related threats and various recommendations how they can be addressed. So far, there were three man security threats that were identified. The first one was the outdated-ness of GFI’s front end system. The recommendation for this was for GFI to invest more in the creation of a team that would develop a dynamic, high quality, and more secure front end system, one that is suited to today’s speed and design standards. The second risk was the presumed use of a common cryptographic passphrase for all of its departments. ...

Strategic Position

PEST Analysis in the UK Political Factors The United Kingdom relatively stable and fair country, where the public has a substantial influence on the inner working. The country also has a proactive government that offers abundant opportunities to the companies operating within the country. However, it is uncertain whether the UK will continue to be a member of the European Union where law and regulations are continuously updated in areas such as environmental legislation, consumer protection legislation, and Health and safety law.

Economic Factors

The United Kingdom has a substantial economic position compared to other countries. In Europe, the country is ...

Internal analysis of Hudson’s Bay Company

Introduction The internal analysis of a firm enables the understanding of the internal factors that has contributed to the position that the firm is currently in. It involves the analysis of the resources of the firm and the attributes such as inbound logistics, operations, marketing, human resources management, development of technology that adds value to the organisation. The core competency analysis enables the understanding of the expertise, skills and abilities it has to maintain a competitive position in the industry. Internal analysis also enables the finding of the key success factors that are contributing to the competitive advantage of ...

Network Security.

Network security is primarily the protection of data, files, and directories in a computer from unauthorized access. As a corporate network administrator, it is paramount to secure such records and foster client confidentiality. Any security breach/ attack affects the confidentiality and the integrity of the system. There are various types of network attacks which affect different organizations. A close-in attack is one of the most common types of attack. It is whereby a person tries to get a close physical contact with the network and is, therefore, able to access such data with an aim of modifying, gathering or ...

Introduction

Southwest Airlines was launched with an aim of offering cheap, reliable and friendly flights to different destinations around the U.S. The company’s objective is to connect people to their crucial lives (About Southwest n. p.). Importantly, Southwest Airlines has grown to be one of the largest airline companies offering domestic flights in the United States. The acquisition of AirTran is a strategy that aims at expanding Southwest both in assets and international flights. This paper analyzes the market position of Southwest by answering questions on the company’s culture, values, opportunities, challenges and acquisition of AirTran.

SWOT analysis of Southwest Airline

SWOT analysis ...

There are two approaches to customer services, personalized and standardized modes. Personalized services are inconsistent as it addresses specific customer needs whereas in a standardized approach the services offered are uniform, adhering to set rules and procedures. According to Spector and McCarthy (2012), Nordstrom offers a personalized customer service with specials such as loyalty rewards programs and unconditional return policies which have made it a global reference for quality customer services. Each customer is served differently based on what they want. Despite being a costly approach, the customer-tailored services help build strong customer relationships and brand loyalty (Khan). The ...

INTRODUCTION

Ryanair Ltd was founded in 1985 by the Ryan family with a share capital of £1 and a manpower of 25 staff (Nortilli and Wong, 2014, p. 74). In that same year on 8 July when its inaugural flight took off from Waterford to London Gatwick (Ryanair, 2015, p. 6). It was incorporated as a public limited company Ryanair Holdings PLC on 23 August 1996 as an ultralow fares airline business, initially serving short distances in Continental Europe (Ryanair, 2015, p. 11; Nortilli and Wong, 2014, p. 74). The unmistakable success of Ryanair in the air travel industry must ...

Abstract

Green, fair trade companies, face unique problems since they are not oriented to maximizing profits. Indeed, they aim at improving the welfare of the members and create social and environmental impacts. As such, there is a conflict of interests from the multi-objective stakeholders. However, the study shows that careful analysis of the problems and initiating problem-solving techniques such as participatory management, strategic plans and use of qualified personnel reduce the challenges. 1.0 Background of the Study This section entails the history of the company, vision, core values as well as the vision. Additionally, it outlines the events and activities ...

Importance of Online Communication in Business

Abstract Globalization has compelled many businesses to realize the importance of communication within the workplace as well as outside the business. Communication plays an eminent role in the business success. The modern business environment has changed the traditional communication trend. Now, businesses have shifted towards the internet. Communication effectiveness is depended on numerous factors such as Clarity of the message; the medium used for transferring information like the internet, email correspondence; Eliminating any distortion that hinders effective communication; and the receiver ability to decode the message. Email correspondence is different from the verbal conversations so the words must be ...

Introduction

The common perception about marketing is that it is refined to the activities which are associated with product selling and advertising. However, this is not a true depiction of this field. The concept of selling or advertising is one of the areas of marketing. Marketing is a management discipline that lookup for the strategies and ways for best satisfying consumers’ needs and wants, not just that, but it also creates needs among potential customers. Business can flourish by taking into account the marketing process within their business discipline. This process gives insights about the existing or potential market of ...

Strategic Issues Faced by Nucor

The operational focus of the Nucor Corporation is to “Take Care of Our Customers.” The company operates under this philosophy by providing the highest quality good at the lowest cost maintaining highest operational standards in the industry. The company has a strong culture and follows environmental stewardess by paying back to the communities where it is operating. However, the corporation I facing some strategic issues that are given below:

Plant Efficiency and Cost reduction effort

New plants construction International growth through joint ventures Increased competition High population and economic growth Increased bargaining power of buyer. Cost Reduction Effort NUCOR is always trying to increase the ...

Abstract

The Ritz-Carlton utilizes the organizational cultures and ethical values that guide the employees and managers' behaviors. The organization also has a team-oriented culture that ensures service values nurture a collaborative atmosphere. This study also found out that Ritz-Carlton hotel has a strong culture, which is reflected by shared organizational culture that is required for a running organization. As a subsidiary of the Marriott International Inc., the company sticks to the uncompromising legal and high ethical standards that guide the company towards the right channel of conducting business. The study concludes by identifying culture and laws as the main sources ...

1. Introduction to new training program Starbucks Coffee Company is well known for its training and development program. The training programs are conducted by both its partner resources management as well as by its line managers. The leading roles of trainer are played by the store managers and current partners. It is important to analyze the needs before the training program to implement a better plan that can achieve the company’s goals and targets. These goals are measurable and formal. For example, the objective of Barista 100 Training is to develop a Starbucks culture in the Barista stores. ...

Abstract

Restaurants have a significant role in the business, the intellectual, social and artistic life of a prosperous society. Most of the important events take place in the hotels. Having a chain of restaurant is essential because it leads to decreased production cost such as purchasing raw materials, transportation costs among others and in return, high profits are likely to be experienced. With cost reduction, the pricing of products is also low hence attracting more customers. However, before buying an existing business, it is important to carry out an environmental analysis of the firm. The most appropriate tool for the ...

Stress is something that everyone deals with throughout modern society. Angela, a customer agent representative for an airline, states she experiences stress on a daily basis. This is due to the nature of her job. Since she works for an airline, she has to deal with all of the customers when their travel plans are delayed or cancelled. Due to the amount of customers who yell at her on a daily basis, Angela often experiences stress in both the workplace and her home. The stressful event that is effecting Angela’s life is the fact that customers are constantly ...