Essays on Hotel Management

1. Management Failure A closer examination of this incident shows that there is a management failure in several aspects. One of which is in its failure in its failure to train its staff in properly dealing with hotel guests and others who drops by the hotel. The lack of appropriate customer relations skill was its manifested when the convention exhibitor asked for an assistance about his packages. That is, the visitor requested if the first guest-service agent could call and find out about the package. It is noted that the service-agent remembers the arrival of the package, however, instead ...

Business

#1 The hospitality industry growth and the demand in the jobs for the hospitality management graduates are increasing all over the world. The main advantage of choosing hospitality management is that it creates the job possibilities in the different fields such as hotel management, hospitals and even in the financial institutes. (Reynolds) #2 The most interested segment of the hospitality management is traveling. The traveling plans are easy to plan and control as compared to other segments of hospitality management. Moreover, the traveling segment provides the facility to explore different attractive places and the constant increase in the tourism ...

My past, present and future education often seems unrelated to each other. However, it has become apparent that the past, present and future often relate to each other if only through transferable skills. This is important for developing further curiosity for formal education and career matters. At this present moment I am studying Hotel Management and I chose this field of study because I developed an interest in the hospitality industry and travel. Hotel Management can be an international career because of the global presence of some large hotel chains. This curiosity for experiencing different cultures through the study ...

Business: Customer Relationship Management (CRM) For Wynn Hotel.

Introduction Customer Relationship Management (CRM) is a word that in used in reference to the well detailed strategies, practices and technologies that organizations use for the analysis and management of customer information. Customer relationship management has the capacity to hold a client’s information as long as he is still a customer of the organization. In a nutshell, it stores and handles information relating to the clients throughout the business period. It has the capacity to analyze and store even the most vital and sensitive information relating to a client’s interaction with the company (Greenburg, 2009). The primary ...

The name of the business will be “Mr. Sheeda.” It is a fictitious comic character that, and the name is of this character. This name has been used to form unique associations with the business name. The name has its origin from one of the workers working at a Desi Restaurant. Mr. Sheeda is a unique name and is not used by any other business corporation operating in New York State. It will be checked from the “Division of Corporations, State Records, and UCC.” This division is a subset of Department of States of the State New York. It ...

Introduction

Human Resources policies have played an essential role in the success of an organization. It is important for any organization to plan its HR policies according to the laws and regulations that govern it. Before the formation of National Labor Relations Board, labor unions use to play an important role in protecting the rights of the employees. The NLRB took over the labor union by establishing several laws developed by the federal government to safeguard the rights of the employees. These laws help to protect the employees from injustice as well as provide the employers with regulations that may ...

Executive Summary

The current global economy is undergoing dramatic changes that make it more technologically dependent as well as information intensive. Fundamentally, the role of logistics is becoming highly crucial in all business entities with an objective to improve and satisfy the customers’ demands, taste and preferences. With the current dynamic changes in logistics networks in the supply chain, organizations are likely to face numerous logistics problems. As a result, they are required to formulate effective Logistics Management concepts and tools to help to assess various logistics problems and improve their operational performance. This paper analyzes the application of some the ...

Quality services in a hotel industry are an important in determining the success of a company. The usage of quality management by the management of Hotel Escargo will give it a competitive advantage over its competitors. It will also ensure satisfaction of the client’s needs. Service quality is a way that manages business actions in order to ascertain that customers are contented (Gitlow, 2005). It is an approach that ensures effectiveness, competitiveness and flexibility of the company.

Hotel Escargo’s system is inefficient, and it needs improvements in order to achieve customer satisfaction. The systems affected are the check-in and check-out ...

Collective bargaining on the performance of duties in an organization is vital for smooth running of its operation. The hotel sector is among the most important industries that require cooperation among the employees to achieve its set goals. The housekeeping employees need to cooperate with the hotel supervisors in order to achieve the sanitation standards required in the sector. In reference to the staff grievances, the former supervisor owes an explanation to both the housekeeping staff and the hotel management in general. The hotel management signed an agreement with the staff union to allow all works in the hotel, ...

Executive Summary;

This paper aims at evaluating the Thurlstone Hotel. It encompasses the types of services that the hotel offers, the staff composition and catering and ethical considerations of the hotel.

Introduction;

The Thurlstone Hotel has a variety of food services that serve to its clients. The foods are divided into different categories such as; breakfast meal, lunch, dinner, buffet, family meals, conference meals, event meals and VIP meals. All these meals attract different prices depending on the type of customer and quantity of food. The hotel maintains the same food quality irrespective of the class of the client paying a visit to the ...

These items were carefully chosen so they could fall within the allocated budget. I considered product quality since the hotel management needs products that can withstand heavy use. The items will be sourced from various retailers in Australia and no item will be imported because of the high costs involved in importation. This analysis requires the approval of the General Manager and Financial Controller. I secured at least three quotes for each item and made a comparison although I only had to list one. My target was to use at least 50% of the total budget allocated, so as ...

Abstract

This paper is on the topic of how brand image influences customer loyalty and satisfaction in the Taipei Hotel industry. The first section of this paper will discuss the background study on this topic with the comprehensive analysis related to the topic. The second section of this paper will discuss the purpose of this study, rationale and research questions related the topic. The third section of this paper will describe the methodology used to answer these questions and limitations in this study. The final section of this paper is the action plan that will summarize all topics discussed in ...

On

The Oakes hotel is a popular hotel of Canada that has recently revamped its structure and paraphernalia with outstanding refurbishment. The Oakes hotel offers a combination of best comforts and traditions to meet the towering standards of other Grand hotels and competitors. The hotel management proudly presents newly refurbished top class Falls-view suites and rooms, equipped with modern lodging and catering facilities, as an added feature. The elegant, modern steel and glass building highlighted with a newly made 21-storey tower and two top class elevators. The high-speed glass enclosed design elevators provide a modern enchanting look to the customers. The lobby area ...

Staffing decisions are made in almost every company, and many of the managers go through the thought whether they have less work or too much work for the staff; whether there is a need to hire contractors or employees, or the need to enhance the type of training given to them. Once a person is hired, the manager has to think about different strategies to train the staff and improve the company’s customer service. It is extremely important that the staff is satisfied along with the customers. With great training and attitude level, the staff can play a huge role ...

[Institution Title] - INTRODUCTION Taiwan is a beautiful island located at the western part of the Pacific Ocean. It is easy to access from other cities and within 1-3 hours with airplane rides from Hong Kong, Shanghai, Tokyo, Seoul, Peking and Tokyo. Apart from its beautiful scenery, Taiwan also has diverse culture and gourmet. The Taiwanese government is highly active and heavily motivated for promoting development of leisure and tourism industry. Accommodation for tourists is the most important and basic need for them. Therefore, hotel management and development has become a crucial issue in the hotel industry (Wang. ...

Risk Identification, Assessment, and Management

Executive Summary There is an increasing interest in the security, safety and health attributes of hotels in the world today. The General Manager is interested in the attributes to satisfy its overarching managerial duties. These responsibilities include due diligence and duty of care. Because of this interest, the General Manager requested information on risk management and security in his hotel in order to assess the safety integrity and security of the food and beverage, and guest room departments of his hotel. Identifying the exact information that is relevant to determining and assessing such information is often challenging due ...

Introduction

The present case study is based on the current recruitment practices at George Hotel that are essentially based on employee referrals thus encouraging a family oriented culture in the organization. The case study discusses the critical analysis of the current recruitment methods and provides viable solutions to the problems identified in the current recruitment system. A recruitment plan for the expansion of the hotel unit at a new location has also been provided. - How should the 4 issues identified at the end of the case be addressed? Please be specific and explain your recommendations.

The four issues identified at the end of the case include:

- Documentation Verification and Compliance: ...

<Put your name here> <Put the name of your school / University here> Burnt Hotels Plc has acquired a chain of hotels and properties in France and wants to re-open them in the next few weeks. Brunt Hotels intends to send their existing managerial staff from UK to complete this exercise, manage re-branding, complete recruitment and re-open the hotels rapidly. This is the first time that the hotel has acquired any properties overseas and it is the first time that they are managing overseas. This exercise needs to be undertaken with caution and will go on ...

Introduction

Mexico is among the world’s top ten tourist destinations. The country is recognized for its ancient relics and beach resorts worldwide. The country’s varied cities, climate, and landscape provide the tourists with a broad range of travel experiences. Tourism Mexico divides the country into six main tourist areas including Central Mexico, Baja Peninsula, Pacific Coast, Southern Mexico and Gulf of Mexico, Yucatan Peninsula, and Northern Mexico. Nonetheless, the tourism industry in Mexico has of late experienced some highly publicized disasters and violent events, which have essentially called into question that it is secure to visit this nation. Some ...

Hotel Design

Literature Review on Latest Furniture, Fixtures, and Equipment for a Luxury Hotel Introduction The term luxury has been greatly misused. Many institutions use it without knowledge of what it should entail. Institutions like Forbes set standards for luxurious hotels. However, they have not been able to come up with a proper description of luxury hotels (Yee 2005). Luxury hotels have the following characteristics. First, methods of booking and travel agents are easy and well planned. Their services are quick and efficient. Secondly, the rooms are able to accommodate all people: handicapped and pet-friendly. They have plunge rooms, king beds ...

HOTEL MAN OF THE HALF CENTURY

Following the American Psychological Association’s Guidelines

INTRODUCTION 3

PERSONAL HISTORY 3 PERSONALITY TRAITS 5 HOTELS BEFORE ELLSWORTH 7 HIS CONTRIBUTIONS TO HOTEL BUSINESS 9 HIS CONTRIBUTION TO THE HOTEL MANAGEMENT IN MODERN TIMES 11 CONCLUSION 12

REFERENCES 14

INTRODUCTION He was an American influential and pioneering hotel businessman, born in 1863 into a poor family in Somerset County, Pennsylvania. Although he did not receive much from his family in terms of financial resources, he could manage to be famous of hotel development and management. He is known as the father of American Hotel. He made a great amount ...

Abstract

This report seeks to develop a comprehensive, effective, and actionable sustainability policy for Burj Al Arab Hotel found in Dubai as one of the emirates that make up United Arabs Emirates. In an attempt to understand the performance of the hotel in regard to sustainability, the report has evaluated the existing literature to identify the existing criticism that should be considered in light of developing the policy. In essence, the mission statement has been evaluated in the report with the aim of developing the guiding principles when developing the policy bearing in mind that the plan should be consistent with ...

The Marriot group of hotels that today boasts of about 8000 hotels worldwide, the great chain of hotels was established in the year 1983 and is believed to be the 12th largest lodging facility in the world (Singh, Kumar & Sharma 86). This paper analyses the service strategies and the service quality that Marriott group of hotels has employed and in essence it divulges into the relevance of each (strategy and quality) in the hospitality management industry. First the paper discusses service quality drawing inferences from the Marriott group of Hotels and subsequently it analyses Service Strategy also drawing inferences ...

Introduction

English Bay Star Hotel is a hotel which has been a successful one for years. Nevertheless, in the recent years it has declined in its level of performance due to global events combined with increasing competition in the Vancouver market place. This hotel is a 4.5 star property located in downtown Vancouver. It has 400 rooms with a fine dining room, a coffee shop and a lounge. English Bay Star hotel holds conferences and has full conference facilities. In the recent years it has declined in its performance, which is worrying the owners. A solid plan is needed to move the hotel back on solid ...

Executive summary

The aim of this report was to investigate profitable use of Telecommunications and Mobile Devices which are market tools for hoteliers. A survey on attitudes towards the use of mobile devices and telecommunication technology was conducted in hotels. The results indicate that hotels benefits from this technology since it make communication easier and enhance online advertisement of hotels. For instance guests who uses mobile device have ease on locating location of hotel and knowing the weather conditions of the location. The report concludes that personal mobile devices are key points in advertising among other mobile devices which have helped ...

Question 1

The achievement of life goals in many people happen in a predetermined pattern. The individual path each person’s life pans out upon is determined by values that they set out to achieve. The following of given values this paper is going to evaluated the values needed to achieve a certain life goal. I being an aspiring Hotel manager in future do have the values that I follow and feel that will help me in achieving that goal in the future. The advancement of life starting from graduation up to retirement will follow the following values. - Achieving a comfortable/prosperous life ...

Personal Statement: Hotel Management

The hotel management industry is very dynamic, lively, and full of adventure as it offers individuals opportunities to explore various aspects of the hospitality industry. Whether the interest is in casino management, food service management, events management, or restaurant management, working in the business brings myriads of possibilities for an individual (Schweitzer). These are what motivate me to pursue the program - the exciting work environment, the benefits that go with it, possible travel opportunities, and career diversity and advancement. The energetic working environment will provide avenues for me to meet new people who could be my work ...

INTRODUCTION

The hospitality landscape is evolving at a rapid pace along with the issues that are constantly biting the hospitality industry’s performance. The hospitality industry witnessed ups and downs in earlier years due to economic recession that significantly reduced the hotel occupancy rates. Moreover, the recent years have become more terrorizing for the hospitality industry due to the rising of unwelcome, bloodsucking bed bugs that are constantly infesting the hotel’s mattresses, bedding and clothing management. The aim of this assignment would be to evaluate that how come the issues related to bed bugs have become a catastrophic button for ...

SWOT Analysis for Hotel Sporting Club of Cefalu, Sicily, Italy.

Strengths Hotel Sporting Club of Cefalu is a nicely organized hotel with 188 fully air-conditioned rooms, smoke free environment and private balconies facing the well-maintained gardens. The rooms are well-equipped with 24 hours internet connection, satellite, hairdryers and complimentary toiletries.

There is a kid's club in the hotel which offers various engagements for the kids to stay busy playing.

There is a good many services provided including free breakfasts in the morning, wedding services and tour assistance. There is an array of entertainment options provided to the customers including a tennis court, an outdoor pool for adults and a separate one for children, a mini football pitch, a beautiful private sandy beach with outdoor activities such as swimming, windsurfing, canoeing and sailing. ...

A hotel is a place where people usually stay either to attend a business meeting/conference in a different city or just to spend some time in new surroundings. On the contrary, a resort is a place that is set up in natural surroundings that provides rooms, entertainment and other facilities of relaxation. As both places are set up in different backgrounds, managing them is also different. - Hotel Management Practices In earlier times, the hotels required their managers to be attentive towards the internal operations of the place. However, difficult business conditions of the contemporary era require the hotel industry to transform ...

MANAGEMENT CONCEPTS

Introduction

Management is a multi-use organ that manages the running of business, managers, and works itself. It is a managerial process carried out by managers, who practices leadership by taking authority and coordinating other workers to work within the organization. The manager is responsible in ensuring that he performs all the basic functions of management to their maximum, while achieving the goals, objectives, and ethics in any organization. He should demonstrate well social relationship between his workers and other companies; hence, he cannot assume or ignore the importance of human factor, in the management process. There is need for management in ...

Financial risk management is important for any firm’s success and survival in today’s corporate world. There are several strategies employed by firms to mitigate risk. Hedging is a strategy used in risk management aimed at minimizing or eliminating the probability of making losses due to translation exposure, transaction exposure and economic exposure. There are several techniques used by firms to hedge against risk, they include; money market and commodity market hedge options forward contracts, swaps and currency futures. This paper aims to critically appraise the theoretical and empirical literature for and against the use of the various hedging ...

HELICOPTER HOTEL PROMOTION

Discounts are a proper and effective way of attracting clients in this kind of hotel (Leiss, 1990, p. 9). It is evident that the inputs of putting the hotel underway in terms of operation will be high. As such, many individuals will be definitely skeptic to try such kind of a hotel. The concerned management can institute the process of stretching the discounts as far as they can. This will go a long way in ensuring that the hotel not only attracts new customers daily, but also gets to maintain the earned customers. Advertisement is a very effective way of increasing customer ...