Essays on Hospitality Industry

Introduction

Genting Singapore is an international hospitality company that deals with integrated resort development and gaming (Genting 2017). Specifically, the company builds integrated resorts and runs casinos as its core business. It also consults for the hospitality industry businesses and investments in the area of sales and marketing support. Besides, it offers information technology services such as software development, systems integration and maintenance among others. Its markets of operation include Singapore, Malaysia, Philippines, the Bahamas, Australia and the UK. The company that began as Genting International was first listed on the Singapore Securities exchange in 2005. It acquired the Stanley ...

A private club refers to any type of a club that is limited to private members thereby implying that it is not open to the public. It brings out the difference between a private club and a restaurant where the restaurant is open to anyone who can pay the menu process while the club is limited to private members (Davis et al. 34). The customer base is comprised of the registered members in addition to guests or new members, who have been accepted by board members after being recommended or sponsored by an existing member of the club. After ...

Corpnet intends to increase the demand for its existing and new product in a specific market to achieve its goal to become the leader in the industry. The selection of market is the initial step to capture a wide market range in the region. The services offered by the company require contacting large size organization as these organizations need systematic hardware and software to do business smoothly. The city of Miami Beach is the most suitable market for offering high-speed Internet, business phones, and web-design services.

Market Overview

Miami Beach is located in Florida. It is a resort city as there ...

Improving the Operating Strategy of Marriott

Improving the Operating Strategy of Marriott The purpose of the report is to develop a recommendation for improving a company’s current strategy in order to remain sustainable in a highly competitive economic environment. The recommendation will be based on an analysis of both the external and internal factors that affects the company. This includes both qualitative and quantitative factors since the report is segregated into (1) environmental scan and risk analysis, (2) ratio analysis, (3) financial statement analysis, (4) weighted average cost of capital, and a (5) strategy development. The company chosen to be analyzed is Marriott International, ...

Effectiveness of the Ways Hospitality Businesses practice Sustainability

The hospitality businesses use different strategies to be sustainable and achieve numerous benefits that identify the effectiveness of those strategies. It can be ascertained by the example of Greek eco-friendly hotels. They focused on the sustainability by initiating the energy saving programs and reduction in solid waste. In turn, the hotels not only saved money but also experienced reduction in satisfaction in level of operating costs and increase in reservations. Furthermore, green programs led to upgrading of environment and society. The benefits gained by the hotels indicate the effectiveness of the strategies (Kapiki, 2012). Bruns-Smith, Choy, Chong and Verma ( ...

The hospitality industry has a lot of wastage in general. It comes with the territory as they are in service of people. For example, restaurants, hotels, guesthouses, lodges, spas, and so forth have to provide hygienic facilities. A lot of water is used to wash linen and other products. Hence, sustainability is an important aspect that these industries have to address. The hotel industry is most probably the largest in the hospitality industry, one should, therefore, give it some thought here. First, a short description of what sustainability means in general could be helpful. The understanding is that sustainability ...

Blue Mountain Service Quality program

Dave Sinclair (Vice President of Blue Mountain Resort) was concerned with bringing the service quality in the ski season for building a good reputation in the market and facilitating visitors to attract them. There was a need for high service quality program in the existing operations to improve the services quality of the resort and satisfy the customers at large. It was a crucial time to improve the service quality as a large number of visitors were expected to welcome at that time (Klassen & Menor, 2006). The management of the company tried to provide their best services to their ...

Completion Date

CONTENTS I. Background3 II. St. Regis Mumbai: Strategy & Implementation: Overview...5 II.I. External Operation Environment: Opportunities & Threats6 II.II. Internal Operation Environment: Strengths & Weaknesses..7 II.III. SWOT Chart...8 III. St. Regis Mumbai Strategy: Evaluation..9 III.I. St. Regis Mumbai Strategy: Mission & Objectives9 III.II. St. Regis Mumbai Strategy: Business Model9 III.III. St. Regis Mumbai Strategy in Theory..10 III.IV. Recommendations11 IV. Conclusion..12

References.14

St. Regis Mumbai: Strategy Implementation Analysis I. BACKGROUND St. Regis has a global presence of 58 hotels in four continents: North America, Africa, Asia and Europe in 23 countries ("Global St. Regis Hotel List," n.d.). St. Regis Mumbai, one of St. Regis's hotels ...

Module Code

Background Business Situational Context Hilton London Bankside is one of the Hilton hotels and resorts that offer hospitality services in the UK. It is accessible from London Bridge and equipped with state of the art facilities to increase its competitive advantage. The resort operates in a highly competitive environment which consists of other Hilton hotels. Nevertheless, product differentiation helps the hotel to compete favorably and maintain high profits. The goal of Hilton London Bankside is combating the high demand for rooms and offering its clients a comfortable stay. It offers complimentary services including fitness facilities and team building opportunities. ...

Payment methods and technologies have shifted a great deal over the years. Gone are the days where cash and check transactions make up the bulk of the give and take that occurs when people engage in commerce, travel and otherwise spend their money. Credit and debit cards have ruled the roost for a while but some new contenders are starting to emerge. The first major alternative to the conventional credit cards and other more traditional methods was PayPal (PayPal, 2017). However, smartphone-enabled technologies such as Apple Pay, Samsung Pay and Android Pay are starting to dominate the commerce and ...

Introduction

The issue of choice overload is a real concern in the hospitality industry in the modern era. The problem is informed by the broad range of options that the practitioners in the industry have. As a consequence the organizations in the hospitality industry have a difficult time making decisions due to the wide range of options they have informed from the contemporary trends. It is critical that when faced with so many choices it is extremely hard for an individual to reach a decision whether, in the hospitality industry or any other industry (Slåtten and Mehmetoglu, 2011, p. ...

Introduction p. 3

Significance p. 4 Trend Drivers and Patterns p. 5 Impact on the Hospitality Industry p. 7 Subway: A Case Study p. 7 Impact on Future Professional Development p. 9 Conclusion p. 10 References p. 11 Chemicals in the food chain and the relevance to the hospitality industry. 1.0 Introduction: In the past, the process of a food chain was simple; foods were eaten as they were produces due to lack of preservation techniques. While it was considered to be important, food was categorized as just a commodity (Gauther, 2012). As industrialization increased, farmers became more distant from consumers and ...

Introduction

This report aims to analyse the Triple Bottom Line theory in accordance to sustainability methods and processes. The event which will be related to this study will be Tomorrowland the festival which has been held since year 2005. The sustainability policy of the event’s business processes and operations will be critically assessed and appraised which will be aligned with suitable recommendations for more effective sustainability methods.

Tomorrowland

Tomorrowland is an Electronic Music Festival held in Boom, Belgium every year since 2005. The target audience of the festival are young adults from ages 18 to 27. Their socioeconomic target are ...

INTRODUCTION

Tourism and hospitality have formed one of the world's fast growing industry and expanding at a rapid pace. It is an appealing industry that positively contributed to economic growth of developing and developed countries. The hospitality industry remains the intensive key resource of tourism, hotel such as Waldorf Astoria Beijing takes up the corporate responsibility to balance the social, economic and sustainability needs of their business as well as the communities. This hotel has been awarded Traveler's Choice Awards: - Trip Advisor in 2013 (Waldorf Astoria 2016). If these hospitality industries do not support tourism then a negative impact ...

Technology Trends in the Hospitality Industry

Introduction Technology is a major driver of all business in the world today. The mechanization of services leads to short lead times and eventual savings in operational expenses. The savings in turn lead to an improvement in business profits. Technology is also a major driver of the current global nature of business. In particular, developments in the transport and communications sector play an important role in globalizing business. The connectivity of the world means that potential customers learn of new services and products as they arise and expect them wherever their location. Consequently, new technologies spread quickly and the ...

Discussion of Banyan Tree Green Homes Program

Banyan Tree Green Homes Program 3 Introduction 3 Concepts and Theories of Sustainability 3 Analysis of Banyan Tree Green Homes Program 5 Sustainability Motivations 6 Sustainable Business Practices 7 Benefits of Adopting Sustainable Business Practices 8 Challenges Facing Sustainable Business Practices 9 Recommendations 10 Conclusion 10

References 12

Banyan Tree Green Homes Program Introduction The hospitality industry is an important part of social, economic and environmental development given its role in leisure services and tourism throughout the world. Given the rapid changes observed in the industry, it is important to understand the potential threats that the various activities undertaken in hospitality ...

INTRODUCTION

The South West (SW) Wedding Awards is the biggest event conducted each year throughout the Plymouth, United Kingdom (UK). The event caters number of wedding photographers, event management firms, wedding beauticians, and every contributor adding the value to an event. Our organization, Bell-Pickle Hospitality, is contracted for providing food and beverage services for the gala event. It is an opportunity for our company to serve the best audience with excellence and establish a goodwill. Our audience in the Plymouth gala event includes the wedding specialists, wedding organizers, and related wedding service providers. Since the purpose of this gala event ...

Strategic Challenge for HR 2016: Manager Selection

The presented essay on strategic challenge for human resource is analyzed credibly where it gives clear outline on the importance of human resource in hotel and hospitality industry management as stipulated throughout the paper. From the start, it highlights the fundamentals of success in the hotel and hospitality industry systematically. The human resource department is introduced as the basic factor that directly affects the market share of an organization. In the body, the role of the managers in maintaining excellent image of a company is well discussed. It outlines different criteria adopted to get the perfect personnel that meet ...

Internship Report – March – August, 2016

Introduction This report is an internship report that discusses the elements of my internship at the Oriental Garden AS, Norway. This is a Chinese restaurant in a major European city where there is a crosscut of cultures and identities of consumers. This report will focus on the theoretical knowledge acquired and the effectiveness of the training that was undertaken. This report will also present aspects of my reflective log and provide a conclusion on the overall impact of the internship on my personal abilities, and knowledge.

The internship was done in Oriental Gardens, Oslo. It is an upmarket Chinese ...

Executive Summary

The proper analysis of both micro and macro environmental factors of a business is important since it keeps any particular organization ahead of its competitors and also ensures that operations are stable. The environmental analysis provides the business framework upon which the organization leverages for its strategic plan. It is important that companies keep in touch with various environmental changes that take place so as to improve the sustainability of their operations. The hospitality industry is among the sectors that face frequent changes in the environmental factors thereby triggering the need for global companies such as Hilton Hotels and ...

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The changing face of global procurement

The nature of global business is undergoing rapid change and companies are being forced to move away from traditional thinking to keep their business robust and sustainable (Handfield and Nicholas, 2007). Efficient purchasing methods not only enhance the efficiency of overall business operations and profitability but also help in maintaining a competitive stance in the market (Tate, 2013).

Choosing the right suppliers

Supplier selection criteria should be linked to the overall nature of the business and factors like trust, financial prowess, adherence to quality, reliability, technology and logistics expertise (Cox, 1999). Other criteria include certifications ...

Intrinsic motivation in the hospitality industry

Intrinsic motivation in the hospitality industry Given the nature of jobs where individuals serving in various capacities work in industries whose functionality is 24/7, the environment in such workplaces matter a lot. The element of job characteristics comes in handy in such a work environment and so attention ought to be paid to such characteristics for there to be positive work outcomes in such like industries. This paper seeks to follow a case study that was done in the hospitality industry of China's upscale hotels.

The case study provided, having being done in the US would yield variable scores ...

Business

#1 The hospitality industry growth and the demand in the jobs for the hospitality management graduates are increasing all over the world. The main advantage of choosing hospitality management is that it creates the job possibilities in the different fields such as hotel management, hospitals and even in the financial institutes. (Reynolds) #2 The most interested segment of the hospitality management is traveling. The traveling plans are easy to plan and control as compared to other segments of hospitality management. Moreover, the traveling segment provides the facility to explore different attractive places and the constant increase in the tourism ...

Tourism, hospitality management sectors are interlinked to each other to some extent and it is argued that Tourism, hospitality management are interrelated and have many cross-relationship to cover the entire sector together. Tourism and hospitality are closely related but not mutually exclusive; as hospitality is the least concerned with providing the needs of tourists. The definitions of hospitality and tourism field falls under “travel and tourism”. It is sensible to study the linked sectors together in detail on strategy and operation level. This research describes and demonstrates the close interaction between the tourism and hospitality; and flexibility of the ...

MOBILE ORDERING PLATFORMS FOR FOODS AND BEVERAGE SERVICES: AN EXPLORATORY STUDY TO INVESTIGATE WHAT KEY FEATURES BUSINESS MANAGERS LOOK FOR PRIOR TO IMPLEMENTATION Mobile Ordering Platforms for Foods and Beverage Services: An Exploratory Study to Investigate What Key Features Business Managers Look for Prior to Implementation

Literature Review

The necessity to approach marketing as an integrated part of management and not as a separate function has been acknowledged decades ago, when Peter Drucker illustrated that marketing tells businesses how to adjust on meeting changing consumer needs and creating a clientele (Webster, 2009). Consumer needs are ever – changing, as Drucker observed, and ...

Lean manufacturing system

Lean manufacturing system is a systematic process that can be implemented to any well-organized system in order to pin point and eliminate the factors that are not valuable to the customer of the final product. The process of lean manufacturing systems itself was developed by Toyota Corporation (Lancaster, 6). The technique was quite effective which was very clear from the improvement in the revenues of Toyota Corporation after its implementation. And it is one of the major reasons that had helped in upliftment of Toyota Corporation from its crisis (Prakash, 4). But it seems that the application of lean ...

Quality Service and its Impact in the Hospitality Industry

In any service-oriented industry, delivery of good, quality customer service is the key to longevity. The question now is if the business can sustain giving consistent, high-quality customer service. Quality service, simply defined, is how a business brings forth their products or services on the highest possible scale in their effort to meet the customer’s demands and exceed their expectations (Kapiki, 2012). Delivery of good customer service sometimes differentiates one hotel, for example, from another and creates a lasting impression that ensures repeat business for that particular hotel. Due to the industry’s competitive nature, the impact of ...

Introduction

In the modern day, competition has led organizations to re-evaluate their strategies and identify new approaches to enhance their competitiveness. The need to improve the competitiveness of businesses has to the identification of efficiency improvement measures to enhance efficiency that leads to increased productivity and profitability of the organization. Junction Hotel is strategically located and it has operated for a long period. However, with the changing trends in the business environment, there is an increasing need to enhance their efficiency strategies to enhance their competitiveness in the business environment. Organizations adopt strategic approaches through effective management of human resource ...

Report Plan

Abstract The proper analysis of both micro and macro environmental factors of a business is important since it keeps any particular organization ahead of its competitors as well as ensures operations are stable. The environmental analysis provides the business framework upon which the organization relies for its strategic plan. It is important that companies keep in touch with various environmental changes that take place so as to improve the sustainability of their operations. The hospitality industry is among the sectors that face frequent changes in the environmental factors thereby triggering the need for global companies such as Hilton Hotels ...

Statement of the Research Problem

Currently, there are a vast number of reported cases of online fraudsters who tend to break into people's systems without their consent. The threat of online fraud has an impact on operations of business in the hospitality sector. The adoption of technological advancements improves the efficiency of firms such as the hospitality industry that can guarantee them more advanced customer service and consequently tremendous profits. However, the increased use of the internet makes the hospitality industry prone to fraudsters. For instance, the Marriot Milwaukee Downtown which is a major hotel in Milwaukee, Wisconsin, faces the threat of fraudsters mainly ...

Introduction

Tourism has many definitions, which include traveling for pleasure purposes. Tourism, according to World Tourism Organization, is defined visiting and staying places away from our normal environment for a period exceeding one year for leisure or other business purposes. Tourism can be either domestic or international where implications are on both the host and source countries. Today, tourism is among the major sources of revenue for most countries and has a great impact on the economic growth and development of nations. The hospitality services, transport services, entertainment venues, as well as goods bought by tourists are among the sectors ...

Intercontinental Hotels Group

InterContinental Hotels & Resorts – Brand Overview InterContinental Hotels & Resorts is a luxury brand, which offers upscale hotel services to its highly valuable, premium, and high-end customers. It has more than 17,109 room in 200 hotels altogether in 75 countries across the globe. InterContinental Hotels & Resorts are pioneers in the luxury hotel industry. The parent company of Intercontinental Hotels & Resorts is InterContinental Hotels Group commonly referred as (IHG). Apparently, with almost 710,000 room in 4840 properties of resorts and hotels in across 100 countries, IHG is evidently marking its dominion in the hospitality industry while upholding the title of ...

The 2015 Paris attacks inflicted tremendous losses upon the French hospitality market, resulting in the lowest level of customer turnover for some hotels over the last twenty five years. The Paris and Nice attacks caused economic damage, equivalent to damage caused by the 2008 Great Recession (Alderman, 2016). On a global scale, the global tourism industry demonstrated 3 percent growth prior to the 2015 Paris attacks (LaGrave, 2016). Moreover, the global tourism industry employed 7.2 million people more in 2015 alone, providing income for about 284 million people all over the world. Global tourism generated about one-tenth of the ...

Section

Introduction Hawaii is located nearest the state of California. It is a state of the United States of America and is found East of Japan. It is made of various and numerous islands scattered throughout a slanted pattern . Hawaii is largely volcanic, having been formed due to eruptions which spanned hundreds and even thousands of years. The first island to have been formed is Kauai on the Northern region, whereas the youngest among them are the Hawaiian Islands, located on the Southern most part of the region .

Source: Google 2016

This American state has a total of 132 islands; most of it ...

Interview Report

Qualitative research remains one of the most important elements of contemporary business research. The practice shows that hospitality industry is not an exception in this regard, especially in today’s turbulent economy. Because the clients’ desires and preferences are dynamically evolving, relying on experience or secondary sources is no longer justified. Furthermore, there is strong evidence demonstrating that the mistakes committed at the business research stage may lead to serious losses incurred at the stage of business strategy execution (NRAEF Manage First, 2007) The interview with Mr. Mustafa Suer, who is a food & beverage manager of a luxury banquet * ...

Introduction

Natural disasters (e.g. forest fire, hurricane, tsunami) and persistent terrorism attacks remind companies, guests, and staffs of the hospitality industry to be ready for all forms of emergency. Security is not confined to only one element. Rather, it has been categorised into different kinds ranging from property damage prevention to potential injury and death within the hotel vicinity. To enhance security, numerous hotels have used closed circuit televisions, smoke detectors, fire sprinklers, and electronic locks. Hence, there are three types of security, namely, security of systems, security of persons, and physical aspects (Kusluvan et al., 2010). This paper discusses ...

a. The concept of employee turnover among the providers of third party proposition services – literature review 5 b. Calculating employee turnover rate and its impact on business 6 c. Research questions 7 III. Evaluation of Canterbury Travels Survey Questionnaire 9 IV. Survey Plan for Evaluating the Causes of High Employee turnover rate and strategies development in hospitality 11

References 13

The Use of Qualitative Methods Providing third-party player proposition services is a dynamic, yet poorly researched segment of the hospitality business. In particular, the practice evinces that while there is abundant data about gambling, hotel or destination management in general, the ...

Research Paper Draft: The Hospitality Law and Privacy

Introduction Privacy, including information privacy, has become one of the great concerns of our modern information society. Each day, without much difficulty, one can find a news story or report concerning some question of privacy. The main focus of these questions, however, have centered around the age-old debate between what is the best balance between security and privacy. That is to say, very little public, media or government attention has focused on other equally important areas of privacy including privacy in the private sector, such as in the hospitality industry. Nowadays, the hospitality industry increasingly has access mountains of ...

Introduction

The use of scholarly, peer-reviewed academic articles is an important and essential element in hospitality research. Although internet-based sources and company publications are also relevant because they provide the necessary data, scholarly articles are particularly momentous for the needs of research because they have the highest degree of data accuracy and credibility. In addition, they present information in a standardized way, thus making it concise, but informative and comparatively easy for comprehension for the readers with different cultural background. Hospitality industry is not an exception in this regard. Although some commentators argue that it is too simplistic to be ...

1. The hospitality industry is one of the most important parts of the global service industry. The performance of the restaurant industry is directly associated with employees including waiters, chefs, and managers. The Brass Rail is a large restaurant chain that serves many customers. Many problems raised in the company that were mostly related to the management of operations and employees. It is explained in the case study that employees affected the restaurant operations. The management was not stable in the restaurant branch located in Wanden. Due to lack of proper management, the branch faced different issues related to ...

Problems facing Starbucks

Despite being a leading innovator in the coffee industry. These innovations present the largest weakness for the giant. Innovations are risky and present the highest vulnerability for the chain. It has a reputation for creativity and new development which may decline if any of its innovations failed. It may also reduce its current standing if any other coffee chain had a better or a new innovation before the chain’s research and development team developed it. The coffee chain endeavors to create new innovations and offers its stores all over the world. It creates innovation based on the local ...

Marriott Hotels: Strategic Analysis

Words Count: Executive Summary Marriott International Inc. is a leader in the global lodging industry. Marriot has more than 4,400 properties spread across 87 countries. The company has also done well over the last 90 years and has transformed itself from a root beer stand in Washington D.C to a hotel behemoth. According to the 2015 survey conducted by American Customer Survey Index (ACSI) on hotel brands, Marriot is the most liked hotel brand in the world along with Hilton with a score of 81 (ACSI, 2015). Hotel industry was hit hard by the sub-prime recession in the ...

Researchers estimate that there will be the emergence of new global trends that will significantly shape the future of businesses. The single most important macro trend that will affect the hospitality industry in the near future is the continuation and evolution of global violent extremism and terrorism. This trend falls under the macro category of political and legal forces. Events associated with terrorism have intensified over recent years, and they pose a great risk to major economies and businesses around the world. Recent research indicates that sectarian and fascist ideologies have continued to expand and in the process, new ...

Literature Review

Before indulging in gender-related issues within the hospitality industry, it is important to understand the role women play in it. According to Baum and Cheung (2015), Within the industry, women make up nearly 70% of the workforce, however paradoxically there is a marked under-representation of women in senior positions, with women holding less than 40% of all managerial positions, less than 20% of general management roles and between 5-8% of board positions . An immense amount of literature exists on gender-related issues encountered in the hospitality industry, especially by females. From discriminatory recruitment policies to salary differentials to sexual harassment ...

The Boston Harber Hotel is one of the most cherished and prestigious hospitality and accommodation destination for many travelers in Boston city. It has served the service industry with memorable moments of history, recognized as a leader-service provider in the industry. The hotel is located at the historic Rowes Wharf in the Bostan's city scape. It attracts a large number of travelers in the city with a promise of variety of services. Their services range from the normal restaurant services and accommodation services. They also provide human therapeutic services such as the Spa and fitness facilities in the industry. ...

In the year of 1955, families around the world became at risk of losing decades of having dinner at the table, together. Yet, at the time, it seemed like a reasonable solution to haphazardly putting a meal together for a family who, at times, would not eat it. The phenomenon of the fast food industry has released many parents from the scrutiny of meal-planning every day of the week. The commercial marketing towards children made their products irresistible, seemingly affordable, easy, and enjoyable. McDonald’s took the world by force, making hamburgers and French fries the answer to busy ...

High Turnover in Hospitality Industry in USA and Strategic Way to Solve the Turnover Problem

Introduction Currently, the hospitality industry taking a new route to lead in most economies. The industry is growing at a rapid rate, which is something for celebration. The biggest challenge is the employee turnover. Kim and Jogaratnam, (2010, p. 320) report that a big portion of up to thirty-three percent of the hotel money goes to labor. The current turnover in the hospitality industry settled at thirty-one percent (Batt, Lee, and Lakhani, 2014, p.17). This percentage is very high when broadly looked at concerning the disadvantage of employee turnover to businesses. The culture of the company is always affected ...

1.0 Introduction The hospitality industry is growing rapidly due to globalization and the use of advanced technology. Now, the business of hotels and restaurants are moving towards expansion in different markets to increase market share and profitability of business. However, the key factor in the success of this business is customer satisfaction that can only be ensured by providing high-quality services through experts and professionals. The major issue is the availability of specialized and skill staff or employees who can provide efficient services to the visitors. Although training and education are provided to the staff regarding the tool to ...

The Role of HRM in Hospitality

Jerpi (2016) discusses that there are many issues related to HR in the hospitality industry. These issues include management skills, company procedures and policies, and training. The author states that as far as management skills, that many within the industry are often promoted without receiving the necessary training to actually do their job. As such, there are managers within hotels and other hospitality related businesses who do not have the specific skills and/or training to deal with issues related to customer service. It appears as though human resources departments along with individual supervisors are recommending that people get promoted ...

Leadership & Body Language in Hospitality

INTRODUCTION Hospitality is a service-oriented industry. By definition, service is hospitality's most fundamental component based on which needs of customers, internal or external, are met. In order to better serve customers, hospitality organizations invest in every possible means to make customers satisfied. This covers changes from as broad as B2B strategic partnerships, international expansions and segmentized promotions) to small-scale as dress code, menus and decorations. In so doing, hospitality companies endeavor to add value in an industry growing more competitive, particularly by recent adoption of ICT platforms and applications enabling immediate peer-to-peer, B2C and B2B feedback. The case for ...

Guest Satisfaction and Guest Loyalty

Introduction 3 Main Section 4 Arguments Against the Correlation between Satisfaction and Loyalty 4 Arguments For the Correlation between Satisfaction and Loyalty 6 Opinion: Increasing Guest Satisfaction results in Guest Loyalty 10 Conclusion 13 Introduction This paper will attempt to explore the intricate relationship between guest satisfaction and guest loyalty. There has been an ongoing debate on why guest satisfaction does not always result in guest loyalty, and it is an interesting topic of study. The opinion posited is that guest loyalty is the product of superior guest satisfaction (as opposed to just regular satisfaction) and that this superior ...

Abstract

The purpose of the paper is to assess the impact of Airbnb, the company that makes it possible for people from different countries to hand over their property to strangers, on the hotel industry. It is known that Airbnb is the third by cost value private IT-company in the world as its value is $25.5 billion. It is estimated that flow of orders of rooms for the night to Airbnb may increase from 79 million in the current year to 500 million over the next five years (and up to a billion within 10 years). In general, from a ...

CONTENTS Background..3

Environment Scan4

Internal Operation Environment7 Strategies & Justification8 Organizational Change: Reflections..10

Conclusion.11

Airbnb: A Strategic Analysis BACKGROUND The hospitality business is changing. In contrast to a conventional model of corporate-controlled business model offering a broad range of hospitality services to consumers largely defined within limited geographical spreads, peer-to-peer hospitality enterprises are disrupting hospitality business into an innovative model. The peer-to-peer model cuts across different hospitality services but, for current purposes, main focus remains on accommodation services. Of all short-stay, peer-to-peer companies, Airbnb is probably most prominent and, for that matter, most controversial. Founded based on limited property offerings in specific areas ...

Abstract

Religion is an aspect that concerns the private lives of individuals. In the working environment, the religious practice and the integration of faith in the working relations raises ethical concerns. Ethical concerns about the assertion of faith in organizations appear also in the hospitality industry. Companies like Chick-fil-A, In N Out or Taco Bell, have been facing claims of religious practices at work that discriminates employees by pressuring them to approach the employer’s religious assertion. While the assertion of faith in the workplace poses not solely ethical, but also legal and performance – related concerns, this paper focuses on ...

Investigative Study: Hotel Industry in Singapore

Abstract The hospitality industry, which has become today one of the largest industries in the world economy continues to grow rapidly. There is strong competition among the enterprises of the hotel industry, the hotel and each enterprise seeks to gain its market segment. In order to not only keep their business, but also to develop the company in this sphere needs money, which can be obtained only from the client. Therefore, the hotel should be able not only to attract, but also to encourage the client to purchase their services, and to return again and again. The success of ...

Introduction

Background of the Study Hospitality companies constantly require to ensure the satisfaction level of its employees. It is due to the fact that the companies are more effective when they take steps to satisfy their employees (Langton, Robbins & Judge, 2007). The satisfied employees are considered an effective labor force and they become the key asset for the company’s effectiveness (Tepper, Lockhart & Hoobler, 2001). Various authors have identified the organizational performance as well as the willingness of employees to have sound working conditions. According to Jin-Zhao and Jing (2009) human resources are one of the key parts of the ...

Introduction

What is the most convenient way to make a reservation in one’s hotel or restaurant of interest? While people may have different preferences on which method of booking to use, the online reservation system is fast increasing in popularity. Many hotels and restaurants have adopted this technology, and much more are investing their money and time in coming up with functional and reliable online booking systems. This technology is quickly becoming an essential service for any company in the hospitality industry that desires to satisfy both its customers’ needs and, subsequently, its business interests. This paper examines the ...

[HB105] [Submission Date]

Introduction This paper primarily focuses on analyzing MGM Resorts International, one of the most successful companies in the hospitality industry. The company is renowned for the provision of hospitality services such as gaming, entertainment, etc. It is based in Las Vegas, Nevada, and is also present in a number of regions in the United States of America (Ken).

MGM Resorts International - Leadership

The company’s leadership is dedicated to ensure satisfaction and contentment to both its internal and external customers. The company has employed various unique ways to make sure that the stakeholders are effectively served. For instance, the leadership ...

The impact of motivation and job satisfaction in Portuguese hotels

Main Aim & Objectives: The main aim of the research is to assess the impact of Employee motivation and Job satisfaction in Portugal hotels. This will help any hotel to improve its processes.

Research questions:

RQ1: What is the impact of employee motivation in Portuguese Hotels? RQ2: What is the impact of employee job satisfaction in Portuguese Hotels? In today’s economy, great store is placed on the abstract values such as knowledge and competence possessed by the workers. A great value in the hotel industry for which customers are willing to pay now, is being created through the human capital or ...

Business: Customer Relationship Management (CRM) For Wynn Hotel.

Introduction Customer Relationship Management (CRM) is a word that in used in reference to the well detailed strategies, practices and technologies that organizations use for the analysis and management of customer information. Customer relationship management has the capacity to hold a client’s information as long as he is still a customer of the organization. In a nutshell, it stores and handles information relating to the clients throughout the business period. It has the capacity to analyze and store even the most vital and sensitive information relating to a client’s interaction with the company (Greenburg, 2009). The primary ...