Essays on Hospitality Management

A private club refers to any type of a club that is limited to private members thereby implying that it is not open to the public. It brings out the difference between a private club and a restaurant where the restaurant is open to anyone who can pay the menu process while the club is limited to private members (Davis et al. 34). The customer base is comprised of the registered members in addition to guests or new members, who have been accepted by board members after being recommended or sponsored by an existing member of the club. After ...

Module Code

Background Business Situational Context Hilton London Bankside is one of the Hilton hotels and resorts that offer hospitality services in the UK. It is accessible from London Bridge and equipped with state of the art facilities to increase its competitive advantage. The resort operates in a highly competitive environment which consists of other Hilton hotels. Nevertheless, product differentiation helps the hotel to compete favorably and maintain high profits. The goal of Hilton London Bankside is combating the high demand for rooms and offering its clients a comfortable stay. It offers complimentary services including fitness facilities and team building opportunities. ...

Introduction

The issue of choice overload is a real concern in the hospitality industry in the modern era. The problem is informed by the broad range of options that the practitioners in the industry have. As a consequence the organizations in the hospitality industry have a difficult time making decisions due to the wide range of options they have informed from the contemporary trends. It is critical that when faced with so many choices it is extremely hard for an individual to reach a decision whether, in the hospitality industry or any other industry (Slåtten and Mehmetoglu, 2011, p. ...

Introduction

The term ‘social robot’ has become popular in the modern world and is almost being integrated into the modern day cultural constructs as usual. Lamers & Verbeek (2010) maintain that social technology is meant to invoke emotional attributes and to engage the human mind in a way that exceeds what is physical. Lamers & Verbeek (2010) argue that a robot is man’s effort at recreating his own self and it is with this semblance that the conceptualization of human-robot interaction has been captured. Dating back from the 18th century, inventors and scientists alike have been making numerous attempts at making ...

In our fast-paced society, hospitality may appear to be the exception rather than the rule it should be. Unfortunately, in some venues, social climbing does not require genuine kindness and concern for others; similarly, for many people, hospitality as a personality trait might indicate weakness. My definition of hospitality, in a professional sense, is the business of the providence of services and information in the highest form of humility; namely, for other individuals, regardless of their response in kind. In this professional sense, a person is paid to serve others, and can emulate a form of hospitality; however, it ...

Discussion of Banyan Tree Green Homes Program

Banyan Tree Green Homes Program 3 Introduction 3 Concepts and Theories of Sustainability 3 Analysis of Banyan Tree Green Homes Program 5 Sustainability Motivations 6 Sustainable Business Practices 7 Benefits of Adopting Sustainable Business Practices 8 Challenges Facing Sustainable Business Practices 9 Recommendations 10 Conclusion 10

References 12

Banyan Tree Green Homes Program Introduction The hospitality industry is an important part of social, economic and environmental development given its role in leisure services and tourism throughout the world. Given the rapid changes observed in the industry, it is important to understand the potential threats that the various activities undertaken in hospitality ...

Business

#1 The hospitality industry growth and the demand in the jobs for the hospitality management graduates are increasing all over the world. The main advantage of choosing hospitality management is that it creates the job possibilities in the different fields such as hotel management, hospitals and even in the financial institutes. (Reynolds) #2 The most interested segment of the hospitality management is traveling. The traveling plans are easy to plan and control as compared to other segments of hospitality management. Moreover, the traveling segment provides the facility to explore different attractive places and the constant increase in the tourism ...

Tourism, hospitality management sectors are interlinked to each other to some extent and it is argued that Tourism, hospitality management are interrelated and have many cross-relationship to cover the entire sector together. Tourism and hospitality are closely related but not mutually exclusive; as hospitality is the least concerned with providing the needs of tourists. The definitions of hospitality and tourism field falls under “travel and tourism”. It is sensible to study the linked sectors together in detail on strategy and operation level. This research describes and demonstrates the close interaction between the tourism and hospitality; and flexibility of the ...

Introduction

The use of scholarly, peer-reviewed academic articles is an important and essential element in hospitality research. Although internet-based sources and company publications are also relevant because they provide the necessary data, scholarly articles are particularly momentous for the needs of research because they have the highest degree of data accuracy and credibility. In addition, they present information in a standardized way, thus making it concise, but informative and comparatively easy for comprehension for the readers with different cultural background. Hospitality industry is not an exception in this regard. Although some commentators argue that it is too simplistic to be ...

Literature Review

Before indulging in gender-related issues within the hospitality industry, it is important to understand the role women play in it. According to Baum and Cheung (2015), Within the industry, women make up nearly 70% of the workforce, however paradoxically there is a marked under-representation of women in senior positions, with women holding less than 40% of all managerial positions, less than 20% of general management roles and between 5-8% of board positions . An immense amount of literature exists on gender-related issues encountered in the hospitality industry, especially by females. From discriminatory recruitment policies to salary differentials to sexual harassment ...

Leadership & Body Language in Hospitality

INTRODUCTION Hospitality is a service-oriented industry. By definition, service is hospitality's most fundamental component based on which needs of customers, internal or external, are met. In order to better serve customers, hospitality organizations invest in every possible means to make customers satisfied. This covers changes from as broad as B2B strategic partnerships, international expansions and segmentized promotions) to small-scale as dress code, menus and decorations. In so doing, hospitality companies endeavor to add value in an industry growing more competitive, particularly by recent adoption of ICT platforms and applications enabling immediate peer-to-peer, B2C and B2B feedback. The case for ...

Introduction

Background of the Study Hospitality companies constantly require to ensure the satisfaction level of its employees. It is due to the fact that the companies are more effective when they take steps to satisfy their employees (Langton, Robbins & Judge, 2007). The satisfied employees are considered an effective labor force and they become the key asset for the company’s effectiveness (Tepper, Lockhart & Hoobler, 2001). Various authors have identified the organizational performance as well as the willingness of employees to have sound working conditions. According to Jin-Zhao and Jing (2009) human resources are one of the key parts of the ...

The impact of motivation and job satisfaction in Portuguese hotels

Main Aim & Objectives: The main aim of the research is to assess the impact of Employee motivation and Job satisfaction in Portugal hotels. This will help any hotel to improve its processes.

Research questions:

RQ1: What is the impact of employee motivation in Portuguese Hotels? RQ2: What is the impact of employee job satisfaction in Portuguese Hotels? In today’s economy, great store is placed on the abstract values such as knowledge and competence possessed by the workers. A great value in the hotel industry for which customers are willing to pay now, is being created through the human capital or ...

Two peer-reviewed Academic Papers

1. The article titled “The effectiveness of managing social media on hotel performance” gives an account of how social media revolutionized business interactions with consumers. It values social media as a useful business tool, which facilitates and sustains business relations with consumers (Kim et al. 2015). One of the major advantages of social media is that it offers an easier access to consumers. Furthermore, social networking websites provide salient features that take consumer interactions to the next level. Social media ensures relentless connectivity with consumers, thereby evolving as a crucial element of business operations. It is a valuable tool ...

Abstract

Managing small businesses is a complex undertaking that requires skills and perseverance. This is based on the understanding the small businesses face some challenges that are unique. Some of the key issues include limited access to funds, limited access to professional skills, and overdependence on the family. The small business managers also complain of long working hours and the need to be present in the running of the business. They also lack perpetual existence, which further complicates the succession politics. The owner has to constantly worry about how the business will perform if he or she dies. This paper ...

Abstract

The O’Hub is a conceptual, up-and-coming hostel that will be located in the heart of Dublin. Dublin has long been a center of tourism for people around the world, and it seems likely that Europeans and international guests will continue to flock to the city (Failte Ireland, 2016; Bacon, 2009). Indeed, there have been suggestions that the hotel and hostel industries in Dublin are over capacity; this indicates that there is a need in the market. The overarching vision for this particular project is to create such a unique design and atmosphere that the O’Hub is able ...

Introduction

This chapter gives an analysis of the results of the study to derive insights on why insider threats remains to be one of the leading and challenging security issues to deal with. The results of the study present a vague picture of what motivates insider threats in private organizations. The questions of why, what and how will be answered with references to the data obtained from the study. This section also demonstrates the actions taken by organizations and tries to link it with theoretical frameworks and pool of knowledge developed by earlier scholars.

Analysis

The belief that insider threats ...

Smoking has already been identified by numerous publications and journals as one of the top risk factors for the development of heart and cardiopulmonary diseases. This rationale has been used by policy makers to make policies and ordinances that prohibit the act of smoking tobacco products in public places. Unfortunately, some countries are yet to follow suit. Their ordinances and legislations’ laxity against the spread of second hand smoke are evidenced by the fact that smoking in public places are not yet fully enforced. In an academic journal published in the Journal of American Association in 2006, the authors ...

The University of Central Florida, Rosen College of Hospitality Management has given me a platform to showcase artistry and creativity in the field of event planning, event designing and decoration. I have made a lot of sacrifices and compromises to achieve today where I am, and still I know I have to go a long way. To get enrolled in college, I have to leave my native land, and it was never an easy decision. However, I believe that I took the right decision for my career. Studying at Rosen College of Hospitality Management has given me the right platform for my ...

Conrad. N. Hilton built the Hiltons chain of Hotels Magnate and worked as the chairman until when he died on 3rd of January 1979. The Hilton hotels were it was the leading hotel empire during his era. He was committed to developing an international chain of high end market hotels. On top of establishing hotels he set ideals of excellence for the whole hotels business in the supervision, organization and set-ups. Mr. Hilton had six offspring’s, all born to an American-German mother and Norwegian father who was an immigrant in the town of San Antonio in Mexico. He ...

Abstract

Tipping is a common activity between a service provider and the customer. It is very customary in the food services industry, and there is equal evidence of its practice in a number of other sectors. Determining how and why tipping takes place has been a research agenda for some time. This paper discusses the major views on this subject and demonstrates their contribution to the general debate on tipping. The works evaluated in this paper are those found to be central to the debate, specifically due to their nature of applicability, validity and comprehensive handling of the concept validity. The paper will discuss ...

Hotelschool The Hague – Hospitality Management: Admission Essay

Each one of us has – somewhere in our past – someone who has been the most influential in shaping our life. Sometimes it’s not a conscious thing; we may have to give the idea some thought, but then almost certainly the name will appear from our memories of the past. Try it; you’ll see that I am right. However, I don’t have to dredge through my memory banks. I have always known and am still very much aware how my parents were and are those very special people. During my childhood, both of my parents constantly reminded ...

Introduction

Based on research, it is clear that the story of wine is intensely tangled with the story of human history. Over the years, human beings used to take wine on different occasions. Historically, wine was fermented in order for people to drink it after it was ripe. Grapes are said to be the first of the common fruits that were used to make wine. However, ancient people came with different ideas of perfecting wine. It became popular over the years and persons came with different inventions on how to create wine. Today, wine is among the most popular brands ...

Importance of Hotel Attributes Contributing to International Travelers’ Satisfaction in Singapore Luxury Hotel Industry- Literature Review

Importance of Hotel Attributes Contributing to International Travelers’ Satisfaction in Singapore Luxury Hotel Industry- Literature Review

Introduction

International travelers visit different countries on business, leisure or personal purposes. These travelers are diverse in their demographic characteristics, spending patterns and preference for accommodation while travelling abroad. As travelers “what people really desire are not products, but satisfying experiences” (Abbott, 1955 cited in Palmer, 2010). Luxury hotels have embraced the idea of creating unique, valuable and unforgettable experiences so that they get repeat and loyal customers on a continuous basis. Morrison & Crane (2007) rightly emphasize that contemporary consumers no longer simply buy products ...

Literature Review

LITERATURE REVIEW INTRODUCTION Literature review involves a review of the secondary research literature to strengthen the theoretical concepts related to research and the insights provided by past researchers in the area. This section provides a detailed view of existing research literature on the topics related to the perceptions of employees on informal training practices and its possible impact on the job satisfaction. The literature review chapter develops the assessment of the information and research-based literature that was developed in the past that will guide the development of the research literature in the future. The section also provides a reference to ...

Introduction.

The continuous changes in the competitive environment in the tourism and hospitality industry oblige the sector to formulate ways that facilitate competitiveness, and increased market share. Contrary to conventional ways of competition like lowering of prices, product promotions, and increased profits, the sector’s levels of competition compels the players to shift to customer oriented strategies, and applying customer services, ethics, and laws of morality in achieving their intended market shares. Recently, the question on ethical practices in tourism and hospitality in demonstrating customer relationships has led in formulation of business strategies in the sector. Most players believe ...

Introduction

Managing talent and employee retention in hospitality and cruise industry sector has become a major concern for 2014. It is presented as ‘the strategic management’ by Baum (2008) in analyzing the influence of labor market on the talent management. The industry faces the highest employee turnover that reduces significantly the competitiveness of companies in this sector. Also, talent management has become vital due to lack of skilled workers and the uncertainties labor market (Chartered Institute of Personnel and Development (CIPD) 2005). Many hotel operators lack powerful strategic plan for managing talents that is critical in promoting brand consistency (Kyriakidis 2010). ...

Abstract

The objective of the paper is to discuss as to why the hospitality industry must respond in time to the changing global trends. The purpose is to evaluate new developments and discuss the emerging challenges for the tourism sector, and what steps should the hospitality industry take in order to act proactively to the meet the new demands of the industry. Organizations must develop their capacities at global level to deal effectively with the emerging global trends.

Introduction

The business world of the hospitality industry is changing at bullet-train speed. Technology is advancing at a fast pace, and as compared to ...

Introduction

Staff turnover is vital for a hospitality organization, especially when the organizations aim at a high-quality service. The focus of the hospitality business must be to provide outstanding service that will give a memorable experience to the guests. For offering such experience, trained and happy people are required. A high rate of employee turnover has negative and immediate effect on the organization.Hospitality industry is a labor intensive industry, requiring a variety of skills, knowledge and attitudes, and levels of competency. The labor turnover rate in the hospitality industry is observed as higher than other segments. Many positions are available in the hospitality organizations ranging ...

Introduction

The Chelmsford Hotel is the small family oriented hotel located in Melbourne. This hotel is developed by the two brothers Jeff and Chad Mitchell. This business has grown with the interest of the owners in work and efforts. The hotel consists of 163 guestrooms and offer valet parking services, housekeeping and manages maintenance and administrative tasks. The Garden terrace restaurant is also part of their service in which they offer to dine, room service, catering service and organization of events. In the hotel, there are around 130 to 140 employees while, for the restaurant around 35 more employees are ...

Personal Development Profile

I have studied in different environments and academic environments that have enabled me to develop both interpersonal and professional skills. I chose hospitality as my major, and I have managed to establish a greater personal profile. In the learning process, I have gained industrial experience and problem solving skills in various hospitality processes and systems. Hospitality is unique and essential because it is employed in everyday experiences, most importantly in the business industry. Currently, business partners meet people from all walks of lives, as well as mixed cultures. Therefore, acquiring the correct hospitality etiquette is an exceptional resource that ...

Asking yourself why you are a hospitality management major may give you direction

Introduction Hospitality management major is the one, offering students great variety of possible careers to choose from. For instance, one with hospitality management major can be involved in the work of hotel by taking such positions as hotel housekeeper, project manager, front office manager etc. or manage the work of the restaurant. In terms of hospitality management major opportunities I have always been most excited with the opportunity to launch my own business in order to be able to fully use my creative skills. Thus I have decided to look forward to creating my own event organization. ...

Hospitality management

Introduction One of the economic activities with a global aspect is tourism and hospitality. Tourism and hospitality take place in every part of the globe ranging from the world biggest capital cities to poor villages in the rural areas. The economic contribution of tourism in different countries has led to increased focus through increased funding. Hospitality and tourism are among the leading and the largest industries in the world. It is among the major sectors of the country's economy that contributes millions of dollars into the economies of the world annually (Harris Griffin & Williams 2002, p. 82). Tourism and ...

Executive summary

The aim of this report was to investigate profitable use of Telecommunications and Mobile Devices which are market tools for hoteliers. A survey on attitudes towards the use of mobile devices and telecommunication technology was conducted in hotels. The results indicate that hotels benefits from this technology since it make communication easier and enhance online advertisement of hotels. For instance guests who uses mobile device have ease on locating location of hotel and knowing the weather conditions of the location. The report concludes that personal mobile devices are key points in advertising among other mobile devices which have helped ...

The Value of Culinary Education: Evaluating Educational Costs, Job Placement Outcomes, and Satisfaction With Value of Associate Degree Culinary and Baking Arts Program Graduates by Jean L. Hertzman and John Maas This article tries to evaluate the educational costs, job placement outcomes and satisfaction with value of associate degree graduates. It tries to ascertain whether the job in which a person is placed satisfy his or her educational qualification. It also tries to know the cost of an associate degree in culinary or baking and pastry arts which varies significantly on whether the program is housed in public, private, ...

Introduction

Global trends tend to affect the performance of companies. Various business executives concur that various global trends are quite significant in a company’s corporate strategy and noted that there some positive results that may be gained by addressing the global trends. A major global trend has been the increasing number of consumers in emerging economies. However, companies have not been able to maximize the benefits from these global trends. The reasons being cited include companies lacking the right strategies to address the global trends. Some companies have addressed the opportunities by applying strategies such as developing new operations or ...

Introduction

The growth of the hospitality industry plays a significant role in the development of country’s economy in terms of income generation, employment opportunities, social and cultural transformation. Hospitality and tourism is a service-based industry due to which utmost importance must be provided to promotional campaigns (Ernst & Young, 2013). A promotional campaign for hospitality is unique as it deals with tangible products, like bed and food, but also deals with the intangible aspects such as experience and social status (Barrows, & Powers, 2008). The aim of this study is to develop a promotional campaign to significantly influence the travelers and tourists to ...

INTRODUCTION

The hospitality landscape is evolving at a rapid pace along with the issues that are constantly biting the hospitality industry’s performance. The hospitality industry witnessed ups and downs in earlier years due to economic recession that significantly reduced the hotel occupancy rates. Moreover, the recent years have become more terrorizing for the hospitality industry due to the rising of unwelcome, bloodsucking bed bugs that are constantly infesting the hotel’s mattresses, bedding and clothing management. The aim of this assignment would be to evaluate that how come the issues related to bed bugs have become a catastrophic button for ...

Introduction

When discussing about visiting a hotel; if there is no casino in it then the hotel is said to be incomplete or lacks entertainment. The presence of casino in a hotel is just like a cherry on a cake. There is a rising trend of having a casino in a hotel due to numerous advantages for both the casino and hotel. These two are dependent on each other in terms of income and flow of visitors who are seeking entertainment and lodging facility. Many investors in this business sector are not putting more efforts in considering the advantages of having a casino in a hotel and building a casino ...

INTRODUCTION

In order to understand the term ‘talent management’, it is crucial to understand the term talent. Since the term ‘talent’ has no particular definition, it is said to be a combination of skills, knowledge, values and abilities possessed by people. Talent has been defined as individuals having the ability and skills to influence the overall performance and change the organization image and performance level (Pageup People, 2008). For an organization to have an effective workforce, it must manage its workforce and allow them to enhance their potential. Thus, the concept of talent management came into existence. Talent management is ...

- Be patient, especially in times of adversity – perseverance will reap rewards; - Hard work always pays; never give up whatever the circumstances. Since I came to the United States some three years ago, in order to study at the best institutions I can find, I have kept in mind those two important maxims, focussing on hospitality management as my major – a subject I became deeply interested in, beginning from my time as a youngster in Macau when I worked in a very junior role in the five-star StarWorld hotel there. That prestigious establishment sets high standards of hospitality, having ...

Business

Introduction Participative management involves encompassing ordinary employees in the everyday decision making. Notably, employees become more responsible of their workload and improve on their productivity and quality of their work. Job satisfaction on the other hand entails leadership dictating the success of the organization. The employers need top-notch leadership skills to motivate the employees therefore improving the quality of their work.

Commitment

Kenari, Alavijeh, Hamidi, & Sajjadi (2012) conducted a study to show that commitment is vital for participative management and job satisfaction. Ismail, Zainuddin, & Ibrahim (2010) performed a stepwise regression analysis to measure commitment and its relationship to job satisfaction. It ...

- Key supply and demand issues of Singapore’s conference industry Every industry has a number of challenges that it has to go through. It is upon the management of the industries to devise ways of mitigating some of the issues that may arise in the course of the operation of various business models. The conferencing industry experiences several issues in relation to demand and supply. Some of the issues lead to positive development of the industry while others lead to negative impacts in the operation of the industry. This section is dedicated towards analyzing demand and supply issues ...

Although Mandarin Oriental Hotel Group has countless competitors who also offer exceptional services, none of these competitors can match the level of service found in Mandarin Oriental Hotel Group. This is coming from the fact that Mandarin Oriental Hotel Group is an international hotel that has won a number of global awards due the prestigious services it offers (Hephaestus Books 2011, p. 25). This group gets recognition as a result of its international hotel investment, as well as management group with luxurious and first class hotels, resorts together with residences in destinations sought-after all over the world. Currently, the Group controls, ...

Dear Senator:

I am a student of the University of Central Florida - Rosen College of Hospitality Management in Orlando Florida with a major in Hospitality Management. It has come to my attention that the United States is not a member of World Tourism Organization. As much as the United States has benefited from tourism, I have to wonder why we are not a member. I am convinced that the United States should be a member of this organization and I am going to present to you some valid reasons why the United States should become a member of this large organization.

Over one billion person trips in and out of the United States (2012)

11.2% of the world ...

Outline Specific Purpose: To conduct a thorough research aimed at establishing a plan that will make me successful in hospitality management while concentrating on general management Central Idea: To be successful in hospitality management a person needs certain skill sets and proficiencies which I will need to develop or hone so as to achieve my short and long term career goals. This research will therefore enlighten me the requirements of working at luxurious boutique hotels like the Delano hotel. I. Introduction a) Attention Getter- A saying by Mark Sullivan, “To find a career to which you are adapted by nature, ...

Executive Summary

Hospitality industry is an ever evolving and developing sector of the economy. Many countries are being faced with hard economic times and this has greatly affected the tourism industry. The number of guests being received has drastically reduced in the recent past (Meyer, 2006).The lowest figures were recorded in 2008 during the global financial crisis. However, as many countries continue to receive fewer visitors, Australia still receives a significantly higher number of visitors every year. This is attributed to the numerous tourist attraction facilities in the country. In order for the country to improve the number of guests visiting ...

INTRODUCTION

Strategic management is an area concerned with the main and upcoming initiatives that managers are required to do on behalf of business owners. This area involves proper usage of resources within an organization so as to make a firm as effective as possible in relation to its external environment. Strategic management calls upon a manager to outline their organization’s objectives, mission and vision. In this area of management, managers are also required to develop plans and policies so as to achieve the organization’s objectives (Gronroos, 1998, p. 3). It is interesting to note that studies done recently show that ...

Abstract

This article presents a discussion on the importance of management information systems in Bistro Cuisine, a restaurant operating in the city of Nairobi, Kenya. It will explain the role of information systems in the managerial function of planning, staffing, directing, and monitoring functions of management. It will describe management information system as a system of processes that provide information necessary to manage an organization effectively.

Modern technology has further made the result to management information systems in management imperative because of the changing environmental and circumstances. Finally, the article will make recommendations to public and private institutions on the importance of running ...