- Workplace Communication - Four major types of communication in a workplace: 1. Lateral Communication – refers to messages that are passed within the same hierarchical level
Example: When board members have meetings among themselves about certain issues, this is called lateral communication
2. Upward Communication – refers to messages that are passed from a lower level of hierarchy to a higher level
Example: When a staff member notifies the leader about difficulties of performance, that kind of message is called upward communication
3. Downward Communication – refers to messages that are passed from a higher level of hierarchy to a lower level Example: When implementations of goals or strategies are passed from the supervisor to the employees, the memo is then called a downward communication 4. Grapevine Messages – informal messages that are often based on rumours or gossips ...