Service Delivery Reports Samples For Students

Abstract

United Arabs Emirates countries have frequently acquired airline services from Emirate's airline operators. However, for the last couple of the decades, the services offered have been deteriorating. Research helps in finding out how to solve this problem and favour the quality of the services offered without many results.
The purpose of the study is subjected to conduct a survey on the exploration in the basis of the new company named as Emirates Tours that offers to their visitors transport services. It also helps in finding out some of the recommendation that the company can use in the provision of ...

Introduction

Domino’s Pizza is a fast food chain restaurant with its headquarters in the United States of America, founded by Tom Monaghan in 1960. It is the 2nd largest pizza chain store in the United States after Pizza hut a great competitor in the US. However Domino’s Pizza’s expansion worldwide surpasses that of Pizza Hut with its presence in over 70 countries in the world. Dominos New Zealand is among the over 70 international branches that operates Dominos services in the country. The paper presents an analysis of the fast food industry in New Zealand. Subsequently, the service analysis ...

Company Profile

Emirates group was introduced on the market in 1985, and since then it has remained competitive and relevant in the market. The company is worth US $12,000 after rebasing, and it has over 40,000 employees (Wilson, 2009, p. 8). The government solely owns the company, though it does not engage or make any dealing for the company. The company flies close to a hundred destinations and has increased its effort of increasing its fleet to meet the rising demands of the market. Emirates has its headquarters in Dubai with subsidiaries spread globally. Due to competition, the company has ...

Reflective Report

Managing service operations entails designing firms’ service quality, in order to achieve business success. To manage service operations accurately, one needs to fully understand the firm’s internal mechanisms, customers and competitors. Service quality is established by creating value for clients, employees and owners.
For service operations managers to achieve their goals, they need to study business trends carefully. The current business scenario is characterized by a customer behavior where customer satisfaction decreases with increase in service costs. Therefore, for a company to increase its service customer base, service initiation costs need to be reduced. In addition, service quality implementation ...

Table of Contents

Executive Summary
4

Introduction
5
Background
5
What is Flight Reservation System?
6
Relevance of Flight Reservation Systems
6
Research Methods and Evaluation Criteria
8
Results
10
Conclusion and Recommendations
11
Conclusion
11
Recommendations
12
References
13
APPENDIX
14
FLIGTH RESERVATION SYSTEM
14

Executive Summary
Reservations, be it in a hotel or any other place is crucial and should be treated cautiously. This is so since the one booking needs to be ...

Question 1

The recession presents a situation in which firms have to re-strategize their marketing mix to ensure that they remain competitive in the ever dynamic market segments. In the case of SPSL its marketing mix has focused primarily on the product and the price. The Blair brothers have concentrated onensuring that the products they provide are of high quality and secondly that the prices of their services are towards the premium price in the market. Resultantly, the company SPSL has given itself a competitive edge over other plumbing companies in the South London region. With effect, the company owes much of its ...

Introduction

Retirement homes are set up to provide quality essential care to the people who cannot effectively take care of themselves the group that is between 55.years and above. Roundal wright retirement homes has some management concerns that have been raised by the residents, these concerns need to be resolved so that the residents live comfortably and also get the value for their money. Among the issues raised is lack of adherence to safety standards for instance when the lift is not big enough to cater for people with wheelchairs. In addition, parking problems were also a concern the parking was ...

Executive Summary

Health policy is particularly unique and unlike public policy in other areas, has some characteristics that set it out as a special kind of policy. Perhaps this is the reason why it attracts substantial political attention. The interest groups of health policy – the patients, the professionals, the government, the policy makers, the government and the non-governmental bodies – are keener on the changes in such policy than are stakeholders of other forms of social policy. This report focuses on health policy, with special attention to the ideas fronted by Dutton (2013), for his coalition regarding the Medicare locals. The policy is ...

Introduction

The term ‘social robot’ has become popular in the modern world and is almost being integrated into the modern day cultural constructs as usual. Lamers & Verbeek (2010) maintain that social technology is meant to invoke emotional attributes and to engage the human mind in a way that exceeds what is physical. Lamers & Verbeek (2010) argue that a robot is man’s effort at recreating his own self and it is with this semblance that the conceptualization of human-robot interaction has been captured. Dating back from the 18th century, inventors and scientists alike have been making numerous attempts at making ...

Introduction

Ethics are very vital to the smooth running and maintenance of a great image of a company to the customers and other stakeholders. This means that ethics have to be incorporated into the culture and running of an organization so as to improve the relationship between various interested parties in the company. The involvement of ethics, therefore, guarantees the connection of the employees to each other, the company to the customers and the larger society. This means that the absence or a lapse in the ethics of the organization can lead chaos in the general running of the organization.
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Audience

This paper is directed to the academic audience. It will benefit the academic community associated with the organizational function of human resource management. Specifically, the report would be presented to my tutor. This is done in partial fulfillment of my academic goals. Nevertheless, the information provided in the report has utmost significance to practitioners in the field of human resource management.

Summary

This report focuses on the issue of leadership and management performance in organizations. It begins with the definition of terms that commonly occur within the context of human resource management. It then proceeds to give a brief introduction ...

Introduction

A couple J. Willard Marriott and his wife, Alice Sheets Marriott, founded Marriot Hotels in 1927. This was after the two opened a root beer stand to serve residents who needed a cold drink, and a place to relax after a long day. The two later expanded their business to create a chain of restaurants and hotels in different cities. Their first business was in Washington DC. The first hotel under their name was the Twin Bridges Marriott Motor Hotel located in Virginia, and it was opened in 1957. J.W. (Bill) Marriott, Jr. saw the company navigate international markets as they went global during ...

OUTLINE

Introduction

MHPAEA Act 1 was enforced to guarantee that the people seeking mental and drug abuse disorders receive the same coverage as those seeking medical and surgical care.

Research

The importance of the policy is evident from the fact that drug use and mental health disorders contribute to the development of more than 60 diseases and conditions that are covered by traditional medical plans, including cancer.

Public reaction for Mental Health Parity and Addiction Equity Act 1

The reaction from the public, the media and public service advocates was positive. However, the reaction from employers and medical plan providers was negative, because the change would widen their coverage burden.

The clusters affected by MHPAEA

The groups ...

Introduction: A brief history on the evolution of grid technologies.

The Smart Grid is the backbone of all major innovations, policies and regulations included in the power grid since its creation in the 1880’s. The power grid is an electric network of power sub-stations, transmission lines, transformers, and other equipment and facilities used by power suppliers to deliver electricity from the power generation plant to homes and commercial entities.
When power grids started being built for electricity distribution, the demand for devices to measure consumption rose. The need for these devices was to help electricity suppliers in distribution, pricing and monitoring of their services. However, the path ...

Introduction

Performance management is an important aspect of organizational function. It encompasses all the activities that concern the adherence to corporate goals. Performance management is an integral step towards the achievement of company objectives through sustainability (Roos, 1997, p.416). This is done in ways that promote organizational efficiency and consistency. Performance management can be streamlined to concern particular organizational units. Concerning this, it may regard to the activities of an organization’s departments or its employees. Through the creation of performance management strategies. Performance management has been cited in the field of corporate strategy (Youndt, 1996, p.840). Organizations use this ...

Introduction

The modern market is full of surprises that if left to the perceived strong players and watched from a distance by junior players, would lead to monopoly and subsequently compromise product and service quality. In the past, fierce competition was a thing for big companies scrambling for a sizeable market share. It mainly involved product oriented companies. Service industry operated like a shaved sheep that has nothing to worry of when approaching a sliding ground. Today, the wave of quality products and services continue to awaken these companies that have so long enjoyed the royal nap for many years.

Process Design

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Introduction

Bromford Group is an organization deeply committed to offer a variety of quality housing services that meet the needs of our clients. Our work always revolves around the aspect that we need to be dynamic and sensitive to consumer needs and as well as keep at par with the emerging trends and issues. We have engaged the services of revered professional to ensure we give the best. Over the past decade, we have improved steadily, a sure sign of our solid mastery of the social housing provision services. We hope to grow and become the leading housing organization globally.

Housing organizations

A tenancy ...

Executive summary

The airport industry has experienced a tremendous growth in the recent past, especially due to the increase in demand for the air travel. The impact of the growth has affected most airports management’s decision-making process whereby they have to identify and resolve various issues affecting their organization. This is a similar case experienced at Dubai international airport that faces major issues including that of congestion, national and international competition as well as dealing with customer service. The increase in traffic in the airport has made DXB the fifth busiest airport in the world and this also comes with a challenge that ...

I confirm that this is my own work and is the final version. I have acknowledged each use of the words or ideas of another person, whether written or oral.

Business Internal Assessment Proposal and Report

Research question
Should Embassy India outsource its IT services?
The question provides a sufficient platform to analyze Embassy India and determine whether outsourcing its IT services is economically viable for the organization. Embassy India is a middle level organization that specializes in retail operations. The organization’s IT services are currently supported in-house. This research question probes the pros and cons of outsourcing IT services to an external vendor ...

Report Plan

Executive Summary.3
Introduction.3

Methods used4
Findings4
Analysis.4
Conclusion.5

References.6

Appendix7
Report Plan
Organizational Use of Standards to improve Performance
Executive Summary
Organizational standards lay out the manner in which a particular organization is supposed to conduct its business. The standards act as a governing body that establishes what the workplace deems to be an acceptable behavior. It is the responsibility of the organization to ensure that all the employees are aware of what the organization requires of them in terms of standards. The communication made by the organization relates the code of conduct in ...

Gladys is a business lady who specializes in offering computer services such as typing and printing of thesis, scanning and other computer related services. In having a conversation with her, she seemed to have a lot of complaints regarding the inefficiency of computers and other hardware devices she uses to accomplish her work. She added by saying that of late, even her previous customers tend to divert to her competitors after realizing the persistent queue of customers at her business place who continues to complain of slow service delivery.

Process used to elicit information

In order to solve this problem, I decided to obtain more information from ...

Business Report

1.1 company’s profileAdventure Park is a theme park and water park situated in Wallington, Australia near Geelong. The park provides much attraction that includes water playgrounds and water slides. It was opened in the year 2006 and since then has stood out as the best and exciting theme park, Adventure Park, situated just 10minutes from Geelong. It offers exciting attractions, perfect for the whole family.1.2 Aims and objectives of Adventure Park.

- Provide ample and secure parking
- Easy access
- Provide popular and wide-ranging entertainments activity
- Creating a profitable entertainment firm and at the same ...

BUSINESS REPORT ON REAL COFFEE LTD

BUSINESS REPORT ON REAL COFFEE LTD

INTRODUCTION

Coffee consumption in the United Kingdom has been on the upward trend in recent times. Currently, there are over 15000 coffee outlets and more are still being opened. Out of this number, there are at least 5000 coffee shops that are branded. In the year 2012, there was a drop in the retail sales volume of coffee. The last time this happened was in the year 2003. The decline was attributed to the global economic and financial meltdown. This was a serious setback to the coffee industry which had exhibited significant growth in the United ...

IM plan for Queensland government

EXECUTIVE SUMMARY

This research paper outlines information management best practices in relation to Queensland State. The Queensland government envisions for an open, accountable, and participatory government. Information is at the heart of government operations and as such all planning and decision making activities of the organization depend on information management.
The development of this paper follows a series of steps that includes planning, design and implementation stages. Data were sourced from the diverse sectors within the state and analyzed to reveal the state of information management. Further, an appropriate IM roadmap was recommended to oversee the ...

Report on Boots Opticians

(Course No.)
(City & State)

SUMMARY

Boots Opticians is a part of one of the biggest pharmaceutical branch in the UK. It specializes in products and services tailor made for men, women and children. Started in 1983 by husband and wife team of Doug Perkins and Mary Perkins, Boots Opticians boost of 1593 stores all over Europe with a 42% market share and a total turnover of 1.5 billion Euros in 2010/2011 financial year.
With 25 years and counting, the company has expanded considerably. Its expansion and marketing strategies saw it relaunch its 286 stores by 2012. Its main competitor in the ...

Executive Summary

Police force leaders have come to realize that the authoritarian styles of leadership are no longer effective in dealing with subordinates. Contemporary police leaders are urged to promote attitudes that facilitate innovative and creative thinking in a bid to form organizations capable of incorporating change in a transforming society. Though transformational style of leadership is recommended for the leaders in police, it is necessary for them to adapt their style to suit the context and this includes being in a position to offer active, directive leadership in certain situations. The traditional ‘leader as commander’ style of pervasive police leadership has been replaced ...

This report has been prepared following an intensive analysis of EMAAR Properties’ total quality management in order to identify its strengths, weaknesses, opportunities and threats and propose possible actins that would improve it (Dawawala, 2009). The report begins by looking at the company’s history, organizational structure, mission, vision, strategies and values. This is then followed by an examination of the company’s human resource management practices and its current situation in reference to these factors. The company’s total quality management is then examined accompanies with a comparison of the company’s performance with a similar real estate company in ...

Introduction

Santa Rita Nursing and Rehabilitation Center is arguably among the most effective agency in delivery of elderly care in Green Valley, Arizona. During my two hour visit, I learnt a lot about the organization, ranging from the administration to the clients. My study covered the activities that take place within the organization, the services provided to the clients, the unique needs of the older patients as well as the challenges faced by the staff in delivery of services. The services offered to the clients are related to the health status of such older people. Santa Rita Nursing and Rehabilitation Center ...

Introduction

Primary health care (PHC) is considered the pillar of health care systems because it aims to reduce health-related inequities and enhance access to health care. It is regarded as essential, universally accessible and affordable health care founded on interventions that have been scientifically proven (UNICEF 2008). PHC is comprised of the following elements: “health education, adequate nutrition, maternal and child health care, basic sanitation and safe water, control of major infectious diseases through immunization, prevention and control of locally endemic diseases, treatment of common diseases and injuries, and the provision of essential drugs” (UNICEF 2008).
However, decades after ...

Business Strategy Report for Go-Ahead plc

Executive Summary
The report gives brief information about the Go-Ahead company, its current market position and the market segments it operates in as well as describing the operations of the company. The analysis given in the report uses PESTEL analysis, Five Forces, SWOT and other micro economic concepts in brief terms.
The report has different sections describing different concepts of the research on Go-Ahead Company. The organization’s strategic position will be analyzed and critically evaluated using findings from research conducted. The Go-Ahead’s strategic direction will be analyzed using two of the Ansoff, BCG, and McKinsey ...

Introduction

The report will be based on the purchase technological hardware that will benefit the company. The purchase process will require the respective departments to do research on the costs, functions and accessibility of the system. This will go a long way in ensuring the best machinery has been concluded upon. In any transaction there is need to have in depth research on the best in the market while still exhausting and checking the competitor products. This report will give recommendations and a conclusion on the product selected for purchase by management. the two companies in focus are Hewlett Packard and Apple.

Purpose of the purchase

...

Abstract

Leadership is a very important aspect of an organization that influences the success or otherwise, of an organization. While other factors may affect the success of the company, leadership is one such factor that has been largely ignored. In 1939, a group of researchers under the leadership of Kurt lewin researched on the different styles of leadership and came out with three specific types of leadership styles that are explained below (Howell & Hall-Merenda, 2002). In their study, three groups of children were assigned to an autocratic, democratic and a Leissez faire or delegative leader and the children were then given an arts ...

Value creation involves the creation of products and provision of services, which the customers found to be consistently beneficial.1 And almost all organizations nowadays recognize the importance of creating sustainable value for the customers in the success of the business. In the services industry, hotel services in particular, the critical function in creating value is that of the customer services. The quality of customer service is not only the most visible aspect of organization’s performance but also the customers’ basis whether to buy or not, and whether to remain a customer or not.2 This paper explores the importance of ...

Apple retail operations involve marketing and selling out of its products. Apple products comprise of computer applications, electronics and their basic accessories. The initial stage involves an ample marketing strategy which is meant to create the awareness about apple products as well as the capability of these products in relation to consumer needs. There also requires a better away of service delivery such that once a consumer has placed their order, an effective response is made. Delay in delivery for instance is not only a blow to retail operations but also cripples the initial efforts of marketing.
Impact is normally experienced ...

Introduction

Introduction of a CRM solution to a company is a project that is very critical to the success of the company and therefore there is need to ensure that the critical project implementation activities are well managed if company objectives are to be made. All stakeholders must be fully involved in the implementation process for purposes of ensuring that ownership is achieved. It is important to note that project team leaders should not lay a lot of emphasis on scope, cost, time, and goals but also spearhead the entire exercise to realize the requirements and expectations of all the stakeholders involved in the ...

1.
There is either little or no attention given to a customer in many business organizations. The employees are quick to finish serving a client without any personal contact. A classic example was during the start of a school year when I once went to buy school text books, at my arrival the bookstore, the attendant without much talking just asked for my list of books, went and brought all of them, took them to the cashier who calculated the cost. The cashier then gave me my receipt and asked (she was not polite) for cash. This showed lack of good ...