This is to certify that the dissertation entitled “Gaining Strategic Advantage through Customer Value”, presented by me to the University of South Africa for the award of the degree of Master of Business Leadership is a bona fide record of research work which was carried out by me under the supervision of Dr Sidney Shipham. The contents of this dissertation in full or in parts have never been submitted to any other Institution of higher learning for the award of Continue reading...
Quality College Essays Samples For Students
Gaining Strategic Advantage Through Customer Value Essay
Good Example Of Quality Management In Business Essay
- Definitions of Quality
Quality refers to the totality of characteristics and features of a service or a product bearing its ability to meet the implied or stated needs. Quality according to American Quality society is the excellence of goods and services with regards to conformity to the requirements and the ability to satisfy customers (Cartin, 1999). Quality may also be referred to as the “fitness for an intended use” as defined by Juran . This means that for quality to be relevant, the proper identification of who the customer really is matter because it is the customer’s perspective Continue reading...
Free Essay On Edward Deming Contribution To Quality
Development in food industry, entry of multiple brands and rising customer expectations is leading various food companies to manage their quality effectively. Unlike other business, where products have long shelf life and verity of products under specific brand is also limited, food business works on just in time strategy. For any food company it is very important to manage great variety of food items even if the target is a particular segment. Food companies are required to offer great variety, good quality and companies are adopting various quality management approaches delightful service to manage all the processes effectively and Continue reading...
Free Essay On Quality Control In Operation Management
Quality of services and products determines whether an organization will be successful or not. Consumers essentially expect the business organizations to maintain high quality level and at the same time consider it as an imperative aspect of satisfaction. For that reason, quality management becomes very crucial as far as any business organization is concerned. This quality management can in real sense be accomplished through a variety of quality control techniques. Quality control and quality assurance are objective oriented and can actually be achieved by statistical quality control.
As a result, quality control refers to a process through which the Continue reading...
Quality In Services And Relationship Marketing Essay Samples
Services and Relationship Marketing
SALFORD BUSINESS SCHOOL
The services quality exploration began in the early 1980s. Many researchers are still working on issues of relationship marketing. The place of services in the successful development of the company has the strategic importance, so the quality of service becomes significant. Differentiation of service helps companies in achieving competitive advantages. So issues of service quality become vital for marketers. The concept of customer-focused quality is becoming a common part of marketing strategy for each company. This concept becomes essential when company want’s to improve the consumer's experience and strengthen market position.
Quality is a complex Continue reading...
Essay On Service Quality Management In Healthcare
Service Quality Management
The need to provide quality of services to the customers of organizations has become important in almost all sectors of the economy. The realization that quality of the services provided for sale to the customers is the paramount aspects of the organizations’ income and the perceptions of the customers and the public has prompted organizations to embark on processes that ensure there is high quality of the services. Healthcare sector is one area that has been affected by the need to have quality of services, given that the Continue reading...
Example Of Quality Management Assessment Summary Essay
Lately, in health care organizations, performance-management systems are very essential when it comes to operations and strategic management. This can be attributed to the increasing demand for better performance as well as lucidity from stakeholders, regulators, customers and the sponsors. In most case, goals and objective of an organization acts as the basis of performance-management systems. Performance-management in healthcare organizations goes hand in hand with quality management. In this context, quality management refers to the part of management that is concerned with policy of quality as well as the production function of an organization. Precisely, it refers to Continue reading...
Essay On Statement Of Problems
1.1 Background of the study
In Nigeria, traveling by road has always been a nightmare because roads are in a terrible condition. There is no reason for having the poor roads because a lot of money is set aside to maintain and reconstruct them. The condition of Nigerian roads especially those getting into the city require immediate attention and thanks to Ratcon construction company which intends to enforce a total quality management on the same. For almost 20 years, total quality management abbreviated as TQM has been a major term for improved productivity. Total quality management is much Continue reading...
Free Health Care Industrys Quality Standards Essay Sample
Healthcare industry is increasingly facing a dynamic environment that requires constant quality improvement and management. In that respect, this report provides an overview of the need for quality management and the roles that different stakeholders play. In addition, the roles of different organizations and resources for QI are identified.
- Purpose of quality management in the health care industry and the reason it is needed
Quality management for healthcare offers a framework that enables hospitals to organize, monitor, communicate as well as continuously improve their healthcare aspects. In addition, it is suitable given the current national healthcare environment that Continue reading...
Good Measuring Performance Standards In Health Care Essay Example
Reasons for Defining Quality Care
Quality improvement (QI) entails a systematic and consistent procedure leading to improvement of health care services and health care status for a particular patient group. Quality improvement plays an important role in health service practices. Improvement of a nation’s health care is one of the major objectives of quality improvement in health services. There are myriad of principles involved in quality improvement. According to the Institute of Medicine (IOM), an organization’s current system is referred to as how things are currently done in health care services. Health care performance, on the other hand, can be used to Continue reading...
Free Definition And Critical Explanation Of Quality In Services And Relationship Marketing Essay Example
Initial theoretical developments of the theoretical and procedures in service quality evaluation have long lagged behind in product quality evaluation with measurement of service quality experiencing varied problems (Van Raaij. et al. 580). There are also several difficulties in the evaluation of service quality as a presentation of the framework of evaluation that uses the overall systems theoretical approach. This is in addition to suggestions of perceiving the views of quality degrees within companies and organizations alike with service managers being required to put considerations into the service input perceptions as well as service processes and associated outcomes.
Services Continue reading...
Quality Management Essay Examples
Review of the Current Situation
It is prudent to note that the significance of the concept of quality management in reduction of waste, improvement of customer satisfaction and in the production of better quality products makes it an indispensable part of different manufacturing company. The EMC is currently facing problems relating to the production of quality plastic-Brack. This problem is there because of lack of quality department which should be responsible for ensuring that the procedures and techniques used in production is taken into consideration. EMC has not had a quality manager or quality department. However one has just been hired to develop a Continue reading...
Example Of Essay On Engineering Management
Successful Implementation of TQM in the Engineering Company
Total Quality Management (TQM) is a concept that evolves in the 1950s and has increasingly become popular in this century (Chase, 2012). Total Quality is an explanation of the culture, attitude, and organization of a company that provides goods and services that satisfy customers.
Cheruiyot & Maru (2013) summarizes TQM as a management system with customer focus by involving all the members of the organization to assist in continual improvement. TQM uses strategy, data, and networking to integrate a disciplined culture that observes quality in the organization.
The concept of quality has undergone a revolution in its meaning in the Continue reading...
Free Risk And Quality Management Assessment Summary Essay Sample
- Background of Organization
Senior Express is located in central South Carolina and provides high-quality services for senior clients and their families for more than five years. Senior Express provides home care services for retirees including assistance in shopping, medical care, home repairs, grooming, pet care, transportation and cleaning. Senior Express cooperates with other senior service providers, their family members, and guardians developing individualized programs targeted better management and monitoring of the client’s needs. Senor Express pays a lot of attention to the recruitment, training, and checking background of their caregivers. The organization is relatively new and various Continue reading...
Hyundai Essay Example
Supply chain activities require proper coordination and a good network of logistics that ensure prompt acquisition of materials, good control of manufacturing processes and distribution of products to dealers or retail consumers. It is important for the management of Hyundai to adopt total quality management, quality improvement, and strategic planning among other models of leadership to ensure production of quality items that meet customers’ satisfaction. Besides, having a good sales and marketing strategy is essential for sustainability of Hyundai operations. Lean Six Sigma is a concept that can be adopted and implemented in the company as an approach to Continue reading...
Free Essay About Specific Measures For The Various Performance Objectives
Introduction to Operations Management
Any self-sustaining organization, whether public or private that endeavors to generate enough revenue in order to offset the cost of operations and make profit must set specific objectives for its operations. Operations performance managers utilize different performance objectives in order to track and monitor the performance of their respective organizations. It is upon the manager to decide whether the priorities of the organization demand a balanced approached towards the performance objectives or a focused approach where the operations manager focuses on one of the five performance objectives (Kachru, 2007, pg.271).
Besides the priorities of the organization, this decision Continue reading...
Quality Assurance Through Software Engineering Essay Example
What is an IS quality circle?
An information system quality circle consists of an average of six to eight organizational peers. These peers are charged specifically making considerations on how to improve information systems, and the implementations of these improvements. The organization peers include defining the problem, observing the problem, analyzing the causes of these problems, acting on the causes, studying the results, standardizing the changes, and finally drawing conclusions. The quality circle should simultaneously include all the organizational peers in order to effectively improve an information system, and ensure an implementation of the proposed improvements.
It is a responsibility for total quality management is Continue reading...
Roles Of The Community Health Nurse Essay Examples
Quality Management in Healthcare
In order to measure productivity of any industry, it is important to take into cognizance the nature of the inputs and outputs. However, in measuring productivity, it is important to have and output indicator which can be quantified and which does not depend on the input measures. However, if an output measure depends on an input measure, then change in productivity cannot be ascertained (Mark, 1982). When taking this into cognizance, one would realize that measuring productivity in healthcare would not be as straight forward as quantifying the inputs and outputs.
Quality measurements are done for several reasons. Some Continue reading...
Sample Essay On Cost, Access, And Quality
Quality assurance and quality improvement have become essential for all industries regardless of the nature of their business. Customers have several choices to choose from, and the best quality provider becomes their first preference. Similarly, in the healthcare industry patients and their families go for the best quality. It is normal human nature to conceive a higher price for better quality specifically in the service industry. People do not want to compromise on their health; therefore, they seek for the highest quality where it concerns their health. Healthcare organizations those are able to deliver on quality; consequently, experience customer Continue reading...
Operations Management Essay
1. a. Shareholders and Stakeholders:
Any organization, individual or company that has acquired legally, share(s) of stock in a joint-stock company is the shareholder of that Company. The shareholders collectively own the Company by owning the stock shares and thus possess the right to decide on matters that affect the Company and eventually the shareholders in the end, through voting rights. The attributes of a shareholder are their concern with the Company’s bottom line, the primary influence on the company’s strategy, the foremost objective of increasing the Company’s value of stock
A stakeholder can be Continue reading...
Good Essay About Service Strategy And Quality Of Marriott Hotels
The Marriot group of hotels that today boasts of about 8000 hotels worldwide, the great chain of hotels was established in the year 1983 and is believed to be the 12th largest lodging facility in the world (Singh, Kumar & Sharma 86). This paper analyses the service strategies and the service quality that Marriott group of hotels has employed and in essence it divulges into the relevance of each (strategy and quality) in the hospitality management industry. First the paper discusses service quality drawing inferences from the Marriott group of Hotels and subsequently it analyses Service Strategy also drawing inferences Continue reading...
A1. What Should You Do Would You Blow The Whistle On The Inspection Protocol Essay Samples
In the context of this case, I should ask myself whether the effects of salmonella will have a negative effect on the health of the people and the profitability of the company. I should also ask myself the impact of the poor quality control procedures in the company in order to identify the areas which require improvement or correction in order to ensure smooth flow of the products of the company. I should also ask myself the qualification and standards followed in the production of the peanut as well as assessing the quality of the products of the company. Continue reading...
Quality Management Essays Example
What is Total Quality Management?
In today’s world it is very important for businesses to be competitive. In most industries, there is competition from all angles and the costs of not being productive and competitive with others in that industry are very high. “Total quality management refers to management methods used to enhance quality and productivity in organizations, particularly businesses” (Mote). Total quality management is a lateral approach that includes all departments and employees within an organization and encompasses suppliers, clients and consumers (See Mote). Dr. W. Edwards Deming is generally credited with the creation of the total Continue reading...
Microeconomics Slow Food Versus Fast Food Essay Examples
1.) What is “Fast Food?” Explain the nature and logic of this institution and how it relates to decisions as to Prices, Qualities and Quantities Available within the Industry.
Fast food refers to the instantly prepared and served food (Schlosser, p. 1). Their stores or outlets often have a walk up counter or drive-thru panel where people can quickly order and bring out their food. Fast foods are well known and generally patronized because they serve ample amounts of foods and they are relatively cheaper than those foods bought at fine or gourmet restaurants. Good examples of fast food Continue reading...
Engineering Essays Examples
3. Managerial process plans.
This sections entails the management priorities and objectives of team Foxtrot as well as the process management plans. There will be addition of more plans as the document evolves
3.1 management priorities and objectives.
The primary objectives of team Foxtrot is to make sure that the project is completed successfully. The following must be performed by the team for the project to be considered successful:
- Utilize good engineering techniques in product development by applying the methods learned in class, putting reflective learning in practice and experiencing a new way of doing things.
Good Performance Measurement In Health Care Essay Example
Performance measurement is an important aspect that is of great concern to many health institutions. Health organizations are striving to improve the delivery of healthcare basing on performance measures that they have developed. Transformative developments in healthcare will require the use of performance measures and parameters in order to inform and enhance quality in the provision of services. This paper will provide a summary of how performance measures can be used to understand the levels of micro, macro, and meso in healthcare system. The information that will be obtained from this paper is intended to be used by those Continue reading...
MBA – Capstone Project Essays Example
Crimson Inc. is a leisure restaurant and is offering all kinds of luxuries and amenities at a competitive price to provide the best customer experience. Crimson Inc. is located in the heart of San Bruno, California and is ideal for either business or leisure activities and is positioned within the nearest range of city malls and business emporium. Crimson Inc. is offering vast variety in cuisines along with business conference facilities. It is also providing an in-house coffee shop, indoor dining restaurant, and sun-drenched dining restaurant.
Crimson Inc. is providing an enormous mix of traditional and conventional cuisines to Continue reading...
Free Operations Manager Performance Objectives Essay Example
Operations manager performance objectives
Operations department is the backbone of in all manufacturing or service industry’s success. The department focusses on learning the market trend and strategizing on fulfilling the customer’s desires as well as the company’s goals and objectives. Mostly, the department requires procedures for developing an operation strategy that will analyze the market requirements (marketing) and the operations resource capabilities (operations). The term performance to an operations manager refers to the level of achievement. To them, the job is characterized by performance objectives. These performance objects are speed, flexibility, quality, dependability, and cost. Depending on the company’s Continue reading...
Value-Based Purchasing Essay Example
Value Based PurchasingIntroduction
2007 is considered to be a very important year in the medical field for both medical institutions and patients. This is a time when these Centers that provide both Medicare and Medicaid services (C.M.S) embarked on initiating a program that would ensure higher quality practices in the field (Dlugacz, 2009). The program was dubbed the value-based purchasing program (Dlugacz, 2009). This program was initiated I a bid to directly connect the efforts made by both Medicare and Medicaid facilities towards ensuring quality care for their patients.
In order to measure and also achieve the higher quality expected, the value-based Continue reading...
Essay On Continuous Quality Improvement
The current business environment is extremely competitive, and more focus has been put on product or service quality. Quality products or services lay down a strong foundation for any successful business. Quality benefits the organization through brand loyalty; repeat purchases and positive word of mouth. A number of studies indicate that quality results to customer satisfaction; satisfied customers positively impact on loyalty, retention and repeat purchases. The studies further point that satisfied customers always share the experience with other five or six people. On the contrary, displeased customers are more like to share the displeasure with other ten people ( Continue reading...
Good Essay About Quality Management Methods (QA Module 2, Slp)
Facility’s Continuous Quality Improvement program
Kaiser Foundation Hospital in Oakland has continued to provide quality health care services in the state of California and other eight states across the country. It has quality assurance policies and practices that mainly touch on three major areas; processes, structures and the expected outcomes. The objective of Continuous Quality Improvement program is to ensure that there is a systematic and intentional improvement of services that result to increased positive outcomes to the patients (Gowen, McFadden, & Settaluri, 2012). The hospital provides health care services that are focused on the patients. It has quality assurance programs in the areas of Continue reading...
Baptist Health South Florida Qi Plan Essays Example
Baptist Health South Florida is a world class healthcare organization based in Florida with a team of 15,000 employees and 2,200 physicians in all specialties. The organization has a reputation for quality owing to its commitments and compassion of service and clinical excellence. (Baptist Health, 2014) In that view, continuous quality improvement is crucial to keeping and enhancing the hospital’s position. Thus, the report presents an analysis of the areas that would need quality improvement and the necessary tools for data collection as well as measuring and displaying results.
- Areas of potential improvement
In view Continue reading...
Hospital Acquired Condition And SSI Essay
Value Based Purchasing – Surgical Site Infection
Value based purchasing is fast becoming popular among the US medical service providers. As value based purchasing provides incentives for better quality delivery, it seems that in the long run, the overall quality of service will go up. The majority of this improvement will happen in the areas of preventive measures. Hospital acquired condition is something that can be significantly reduced by the implementation of the benchmark preventive measure system. Surgical site infection (SSI) is one of the major contributors to HAC, accounting for a substantial number of illnesses, hundreds of thousands of death cases, and billions of Continue reading...
Controlling And Costcutting Contribution To Toyota Recent Massive Recalls Essay
The strategy of globalization comes with the advantage of price competitiveness and a challenge of management issues. The ability of management to anticipate envisions and maintains flexibility with the changing and demanding markets is paramount to the success of the company. Efficient and effective use of available resources through planning, organizing and putting structures that will ensure the same is significant. The overall goal achievement of a large company like Toyota is based on the management styles of the people in charge of the processes. Toyota admitted that the recent recall was because of defects from Continue reading...
Good Essay On Language Barrier In Health Care
Language barrier is a critical issue in the field of heath care. It is a roadblock to the access of quality health care services. Patients who cannot speak or understand the same language as the health care providers have a challenge when they are accessing the services. They may not understand the prescription given by the doctors. They may not use the drugs properly and as required by the standardized drug and substance abuse policies. The patients may not even be able to explain the problems they face to the health care providers. When patients seek medical Continue reading...
Operations Management Essays Examples
Every forward-thinking organization should factor in all its stakeholders in its key strategies and processes of production. It is thus prudent for these organizations to effectively manage the resources involved in the production processes of goods and services. These processes are managed with the key stakeholders namely customers, suppliers, shareholders, employees and society in mind (Kamauff, 2010, p. 67). The processes and strategies incorporate performance objectives of the organization and its focus on achieving profitability and competitive edge in the industry it finds itself in. It is, therefore, important for an organization to aim to achieve a balance of Continue reading...
Changes In Staffing Pattern In Nursing Essay Samples
In order to ensure quality in patient safety and patient care, appropriate efforts should be taken to develop appropriate nurse to patient ratio for the nursing staff. Staffing is the management activity that provides suitable and adequate personnel to fulfill the organization’s objective (Grohar-Murray & Langan, 2011). Staffing pattern plays an important role in the quality of care that nurses provide. It is important in the improvement of patient care because it allows management to hire and have an acceptable number of personnel that can provide quality and proper care to the patients.
It has been recognized that there Continue reading...
Essay On How Quality Of Care Issues Relate To Legal, Ethical, And Financial Considerations
According to a study conducted by CDC (2009), between 44,000 and 98,000 Americans die each year due to medical errors. Errors in medication alone accounts for approximately 7000 deaths each year, compared to 6000 annual deaths from workplace injuries. The total cost of medical is one of the quality issues in improving quality of care. Consequently, one quality of care initiative is to reduce costs and improve quality of healthcare. Healthcare costs have increased unsustainably over the past two years. The higher cost of healthcare directly translates to high health insurance premiums. In 2003, Medicare paid hospitals Continue reading...
Logistics/Materials Management; Bringing Concepts Together Essay Examples
Introduction to Materials Management
Logistics or material management (MM) basically handles the processes of procurement to payments, from inventory management through final receipt of invoices and verification process. This includes overseeing a placement and movement of related tangible items. The basic elements associated with materials management are quality control and inventory management. Some analysts consider spare parts as one of the major elements as well. Materials management is vital in huge production and distribution environments. The prime objective of this type of management is to maximize quality service and to minimize the cost; to be able to fulfill customer demands at required place Continue reading...
Management of Company Operations Essay Examples
Since time immemorial, the management of operations in a firm has always been a source of concern by firms. Generally, an operation refers to any method, process, or even a series of activities practiced in practical nature. The definition encompasses all the human activities in a firm. Operation management can be termed an aspect of efficient management of any operations. Individuals refer to operations and production as being two different aspects of an entity. However, all operations can be termed as collective and therefore are of concern to every individual in a firm. To this end, this paper Continue reading...