Recruitment Case Studies Samples For Students

Management Human Resources

Question 1
In the hiring process, Hispanics and African-Americans face a variety of adverse effects because they lack the potential qualifications for the Customer Sales Representative job. Therefore, a much lower number of applicants with these two racial backgrounds get hired for the job. In comparison to Caucasians who apply for customer representative jobs, a lesser number of Hispanics and African-Americans apply for the job. Consequently, this to a large extent minimizes the number likely to get hired for the job.
In the event that a Hispanic or an African-American did not get hired for the job, and they filed a lawsuit against ...

Organization and Management of a Health Care Facility

While providing quality patient care has always been an essential objective of health care organizations, fiscal results have long been the criteria for measuring success. Hospitals are required to construct the authority abilities required to drive change, manage individuals, give optimal care, and provide results in the organization.

The Board of Directors in Mycare Health Services is the hospital’s most senior managerial team. It is answerable for designing and planning policy and monitoring management. Members of the Board of Directors are the public representatives, and are hired by a public organization owned by a retired judge. One-third of the Board's ...

Question 1

Recruitment guide
Position: Customer Service
Reports to: Human resource
Relevant labour market: North Oregon
Activities to undertake to source well qualified candidates: Kiosk
Staff members involved: Human Resource
Budget: $ 22,036
Question 2
The data on the job recruitment has specific targets. The data that is available is obtained from four divisions of the organization. The concerns that are often taken into consideration are the number of people who actually completed the application for the specific job, the number of people who actually qualified for the job that they applied for, ...

Introduction

The Four Seasons Hotel management and staff have one golden rule, which is ‘do unto others, as you would have them do unto you’. This means that everyone is treated with dignity, respect and compassion; be it a client or an employee. In order to cultivate such a philosophy and culture in an organization, it is cardinal to have the right people to implement it. To achieve this objective, the Four Seasons Hotels human resource department has a comprehensive program for recruiting, selecting and hiring new employees. Opportunities are provided openly and fairly to all qualified candidates interested in working for the ...

Introduction

Employees form a critical part of any organization. Properly trained and skilled employees are mainly significant to enable organizations meet their goals and mission. Organizations are required to have ample planning that would clearly outline their goals. This may be achieved through development of the most outstanding hiring processes. The hiring process that an organization chooses must enable the organization to hire the best employee in terms of knowledge and expertise for the required position. Proper understanding of these processes will be understood through excellent analysis of the Heidrick and struggles International, Inc. and their placement practices as a recruitment agency ...

NORTHWEST STATE COLLEGE

Discussion of Northwest College case study
This discussion will include an identification and discussion of the implications which the external labor market as well as the recruitment strategies will have on the recruitment outcomes. The paper will also attempt to design a strategy that will improve the recruiting outcomes for the

Implications of external labor markets and recruitment strategy

As explained in the case study, the Northwest State college has been experiencing problems with its staffing requirements especially due to the fact that there is not enough resources to hire the required number of staff, and the few staff that is in the company are leaving to ...

Acknowledgements

The research was supported by [name of foundation] who provided the information on the company present and past. I would like to thank [name] for assistance with the information, sharing and evaluation the process of strategy building, sharing the ideas about the built strategy and telling what was done before to develop the company.
I would also like to show my gratitude to [name] who gave some precious comments about the work of the company that helped to process the research and work out some ideas of improvement.

Approval Sheet

Executive Summary
The case study of the Golden Horizon Placement Agency ...

HRM practices and business strategy

There is a close link between a company’s business strategy and its human resource practices. This is because they both affect organizational development and the business environment. It is important for any company to align its human resource management practices to its business strategy because only then will employees work effectively to achieve the company’s objectives. In human resource, individuals are managed and considered to be important strategic resources that can be used by the firm to gain competitive advantage through improved performances. Therefore, the manner in which human resources are managed must correspond with the company’s business ...

1. This case study outlines a meticulous, multifaceted process that Standard Life utilizes in order to find the best candidates for this incredibly competitive job. The human resources management strategy they are implementing in this process is highly selective and aims for the best of the best, knowing that highly qualified individuals will desire to work for them. While they do send out information to all universities to let everyone know about their job opportunities, they only send out HR staff to career fairs at 25 of the most well-regarded universities, showcasing their search for excellent. Next, they have to ...

Abstract

ABC. Inc Company new recruiter Mr. Robins Carl encountered many challenges in April. Notably, this came after he was successful in recruiting new employee for the company. Arguably, these challenges resulted from lack of planning mechanisms besides his lack of experience. Moreover, the problem can be said to be as a result of lack of appropriate mentoring program in the Company. For example, Carl is not being supervised by his boss in the entire exercise. This is the beginning of the many challenges that Carl is faced with.

Introduction

As a matter of fact, human resource is one of the most vital ...

Introduction

The present case study is based on the current recruitment practices at George Hotel that are essentially based on employee referrals thus encouraging a family oriented culture in the organization. The case study discusses the critical analysis of the current recruitment methods and provides viable solutions to the problems identified in the current recruitment system. A recruitment plan for the expansion of the hotel unit at a new location has also been provided.
- How should the 4 issues identified at the end of the case be addressed? Please be specific and explain your recommendations.

The four issues identified at the end of the case include:

- Documentation Verification and Compliance: ...

Business Assessment- Case Study

INTRODUCTION
This case deals with the human resource aspect of Castle’s family restaurant. The family has eight restaurants in the northern California Region. These eight restaurants have around 300-340 employees. Most of the employees who work in these eight restaurants are hired on a part-time basis. Only 4 employees work on full time basis. Jay Morgan, who is the HR manager for Castle’s family restaurants, travels to each of these locations every week in order to handle functions such as scheduling, recruiting, hiring and answering queries for employees when needed. Apart from the HR functions, Jay Morgan ...

Introduction

The case is going to focus on the recruiting procedure by the company Tanglewood which operates departmental stores.

This paper will construct a recruitment guide with the current situation of Tanglewood. This can be used in advertising for the job chances that the company may be having.

A focus on the methods employed by the company while recruiting their staff will also be analyzed. This will give an opportunity to analyze these methods in terms of success vis-à-vis the costs involved. It will recommend the best method that Tanglewood could adopt in recruiting their staff.

Question 1< ...

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1. Introduction
As the new District Manager at new Dunkin Donuts stores, many factors need to be identified and evaluated for the successful opening and operation of stores. As the district manager, there are several responsibilities that need to be executed effectively to achieve the operational goals of Dunkin Donuts. Operation of new stores would require identification of trends, innovative ideas, and achieving target turnovers. There are several important decisions that need to be taken for the successful opening and operation of new stores such as preparing the job design and organizational design, recruitment and selection process, and training ...

Introduction

The essay will analyze the human resource strategies, policies, and practices as they pertain to JetBlue Airways. The JetBlue Airways case study offers numerous lessons in the field of human resource management starting with the three national equal employment opportunity laws that affect JetBlue’s hiring practices. Additionally, we can learn human resources strategies from the company’s recruitment efforts and its personnel selection. Examining the factors that influence JetBlue Airways’ performance appraisal system will also reveal some lessons about human resource strategies. Moreover, analyzing JetBlue’s Airways’ 360-degree feedback evaluation system will reveal its rationale and advantages for ...

The workforce of a company is crucial towards its development and expansion. The individuals possess skills that assist in the accomplishment of the objectives of the firm. Hence, it is vital to ensure that throughout the hiring process only the best and talented applicants are selected. The procedure requires various elements such as interviews, practical sessions, projects, etc., for it to be conducted in an efficient manner. Through the case study of Southwood School, this essay will shed more light concerning ways to improve the recruitment and selection programs in different organizations particularly the use of interviews. The firm ...

The major problems which require the resolution by Peter Hanson are the apparent deficiency of skills to ensure cross culture management, improper understanding of the working culture prevalent in China and non-diffusion of cultural changes in the company. Peter Hanson, while formulating the policies and working environment of the company has focused on the western culture and has not tried to incorporate or amalgamate the working culture prevalent in China with his desired way of working. The company is driven by the corporate vision of Peter and PDC’s growth strategy.
It is extremely important for an organization ...

Intel Case Study

Internal recruitment would suggest finding trainers inside the company, establishing compensation system for overtime for trainers or employee layoff for the period of trainings. Significant benefit of this option is that supposed trainers already knows operations standards of the company and can provide more in-depth analysis and trainings of higher quality comparing to invited mentors. Also, reallocating current employees helps to save money associated with hiring new members of the factory.

Cost-benefit analysis for internal recruitment:

Cost of cross training: an employee 20 hours (1 week at 4 hours of training per day) x $12(avg hourly wage of warehouse employee) + bonuses for overtime ( ...

Starbucks is the world’s leading coffee house chain. Ever since its inception in Seattle, Washington, over 40 years ago, the company has managed to expand its operations to over 60 countries, managing a total of more than 18,000 outlets (Starbucks, 2014). According to Forbes, Starbucks is the 76th most valuable brand in the world due to its robust business performance and incredible brand recognition globally (Forbes, 2014).
Dunkin Donuts, on the other hand, is Starbuck’s major competitor and perhaps the biggest one. The company specializes in serving an elaborate variety of donuts and coffees along with ...

This case pertains to Metropolitan hospital, a small 2 year old hospital that has a relatively tiny workforce of 235 people. It is a 60 bedded hospital and is very efficient. The hospital board has decided to increase its capacity from 60 to 190 beds within one year; they also plan to recruit the workforce that would be required to handle such an expansion. Clara Hawkins, the hospital administrator, is against this decision as she feels that this proposed expansion would reduce the efficiency of the hospital. She feels that it would be difficult to find such a talented, dedicated and hardworking team ...

Introduction

This case study focuses on the opening of new Dunkin Donut locations. Dunkin Donuts is an international donut and coffee house company with headquarters at Canton, Massachusetts. The company belongs to the food and beverage industry. The company offers baked foods such as donuts and bagels; iced beverages; hot beverages; soft drinks and frozen beverages (Rangaswamy, 2012). The management of Dunkin Donuts franchise intends to open five new stores in two years’ time. This case study presents the job design (Franchise manager, baker, accounting manager and coffee maker); organizational design; recruitment and selection procedures and the training and performance ...

Islamophobic Media in Case of Park51

The past decade has experienced an increased growth of disdain for Muslims in the west especially in America. It has been a period where the western people have not hesitated to voice their opinions and expressions about Islam. The growing disdain, especially in America has been due to the 9/11 terrorist attack on the World Trade Center in New York. However, the proposal for the construction of an Islamic center close to the site of 9/11 terrorist attack provoked anti-Muslims activists who created a notion that the proposal was a scheme by Muslims in America to conquer the hallowed site of 9/11 ...

Introduction

The service that police agencies towards a community cannot be belittled. However, the effectiveness of an agency while dealing with various responsibilities from the management to operational level depends on various aspects. The operations command of a police department is usually perceived, rightly so, as the most important. However, it is important to note from the outset that most operational work is usually performed without the watchful eyes of the administrators. As such, effective work depends on the motivational levels and professionalism of the officers.
- How the history of the agency has contributed most of the issues that have ...

Introduction

A major breakthrough in technology was attained with the usage of Internet, Ethernet and Email. The online media and communication industry started growing with a variety of online portals cropping up. Out of these, social networking sites like Facebook, Twitter and LinkedIn gained popularity globally.

The human resource industry is also keeping its pace with the changing world of technology and is using strategic processes for recruiting excellent personnel. One of the newest techniques used to recruit skilled personnel is by using electronic employee referral programs.

Electronic employee referral programs and social networking sites

The article demonstrates a host of instances wherein many organizations are using the employee referral ...

Issues Facing Portland Police Bureau

The Portland Police Bureau in Oregon, similar to other police departments, faces some policing issues that hinder the effective performance of its mandate. Examples of the salient issues facing Portland Police Bureau include ethical and effective policing issues, domestic violence issues, drug and substance abuse, gang problems, low police staffing, gun violence, hiring and training problems negative public perception of the bureau and high rates of crime.

One of the greatest issues facing the bureau currently is the low level of police staffing that has negatively impacted on its ability to effectively fight crime in the Oregon region. This ...

What selection methods did Bo Dolan use for hiring salespeople?

According to information provided, the Vice President of Sales, Bo Dolan chose to apply the traditional method of shortlisting the candidates based on their average level of match to the requirements for the post as had been listed by the firm. This is the first step, which he followed up with my using personality testing as the main activity of the recruitment process. The Vice President then opted to outsource a firm to perform this duty. The company was called Opus Productivity Solutions, which effected the PDP ProScan, which was the best way to perform the personality test suggested. ...

The Global Source Company was one a performing and a well-thriving company. However, the market conditions have become hostile to it and thus reducing the business and ultimately the profit that it is supposed to be getting. There are a number of recommendations that the company can adopt in a bid to boost its business. First, international and domestic staffing was handled by different people and different departments. The people had nothing to gain for negotiating better billing rates for the domestic staff. This, thereof, may have resulted to laxity in the part of the people. Siddiqi should therefore ...

I chose to perform a study of the human resource practices at Deloitte, this was due to the fact that I have a close relative who works in the organization and thus I could assess more information about the firm. The firm seeks to identify employees who possess excellent capabilities and skills in the areas of; professional audit, financial advisory, tax and enterprise consultancy. The determining factor with regards to capabilities is that the employees must be endowed with skills which would help to achieve the company’s planned strategies. The recruitment process in this organization is performed as a way of ...

Summary

During the application for credit of any nature from an individual or a financial institution, they have the permission as provided by the law to confirm the borrower’s credit record. The main aim of having such checks on credit checks is to know the borrower credit rating in order to determine whether the borrower is entitled to be given the credit (Schmitt, 2012). Therefore, the report that is obtained from the scrutinized credit check is vital, as it is part of the discovery process. In the process of confirming that the information in the credit checks are clean, then ...

Interview Questions: A Critical Review

Interview Questions: A Critical Review
According to Agyei and Christopher (2016), “getting the right people in the right place at the time doing the right job is an essential element of recruitment and selection process in organizations”. Therefore, it is important for managers to design selection strategies and interview questions thoughtfully.
This paper contains the review and assessment of the interview questions used by Southwood School District for their recruitment process. It further lists suggestions and corrections that can be opted for the future interview processes. Though the school improved a lot from its previous method of selection by ...

Q. 1: The article discusses the role of a sales manager in the relationship selling process. This is achieving by exploring the five critical components that entail management of the relationship selling process. The performance of a salesperson is examined in the article based on the perspective of the manager and the salesperson. Role perceptions and motivation are termed as the key elements in management of salespersons in an organization. The recruitment and selection of a sales force in an organization is investigated in one section of the article where the objectives of sales training and various training techniques ...

As Human Resources Manager, Care Concerns Pty Ltd (CC), explain the implications of the level of supply and demand in the labour market in the recruitment and retention of;

Registered Nurses
Human resource management (HRM) demands from the manager to keep a keen eye on the demand and supply of its niche market. The equation is very clear regarding GPs and RNs. The demand exceeds the supply for GPs in the 15 facilities of CC, while the opposite is true for RNs. For professional, stable and satisfactory recruitment it is recommended to not just react to the supply and ...

The employment practices in Timothy Reverson’s case can be characterized as; i) Rudimentary- Employees in this company seem disrespectful and don't seem to obey protocol or procedure as Timothy's case showed. This could be as a result of organizational culture and how to organization has been past. ii) Slow in growth- It seems that the company has grown very slowly over the years. Timothy has been a part of the company for 15years and yet only 17employees are members as of now. It shows their employment practices are stagnant; recruitment is slow or there simply isn't room for ...

(Course Name, Instructor Name, University, Date of Submission)
The issue of safety in any industry has always been a priority of the management especially in refineries which is described as an accident and injury prone industry. Yet accidents and injuries in the workplace have not been completely eliminated in spite of claims of Management about its unquestionable commitment towards prevention of accidents on the shop floor. Some common steps towards safety commitment have been outlined by Medina, Et al., (2009) as pinpointing work practices that affect safety; defining and reliably measuring such practices; implementing measurement systems; setting reasonable goals; ...

Introduction

An organisation is composed of people and they have the power to make or break it. If they feel associated and motivated, people can go an extra mile to see the organisation succeed. Alternatively, if they feel alienated and ignored, they will completely detach themselves. So, managing the human resource is very important for any company. The case of Wheeler Motor Services Ltd is one such example. The objective of this paper is to act as a management consultant, and provide consultation and advice for Richard Wheeler so that he can make difficult decisions that will in turn contain ...

Introduction

This paper presents a detailed analysis about Southwest Airlines starting from how they started and how they reached their current position. It describes their strategic planning, their sources of capital, their market growth, their marketing planning and many other things. It also gives a complete detailed note on their successes and failures and which factors have led to their failures and successes of Southwest Airlines. The culture and the behavior of their employees is an important factor. In short it covers all the factors that are important to the success of an organization will be discussed in detail.

Rolling ...

Introduction

Identification of talent in athletes is challenging, but important, because it can lead to the potential for understanding the lifelong development of athletes who compete for prolonged periods of time. In analyzing these conditions it is evident that there is a benefit to understanding the underlying principles associated with lifelong development. This demonstrates the fact that “it takes eight to twelve years of training for a talented athlete to reach elite level” (Balyi 2001, p. 1). Understanding the physical and mental conditions under which athletic talent can thrive is essential in developing a commitment to these priorities and their ...

What seems to be the cause of the conflict?

The core of the conflict is a toxic organizational culture, which has been allowed to emerge over overtime. An organizational culture comprises numerous aspects, key among them being communication, leadership, collective values, mission/vision, practices, diversity management, regulations/policies, place, and organizational narrative. The leadership failure created by the past operational manager, particularly his appointment of supervisors without a moral authority over the employees, resulted in a complete breakdown in leadership, which when coupled with the lack of formal policies (and best practices) in issues such as the use of radio and stringent recruitment checks, resulted into conflict, ill motivation, belligerency, ...

Industrial psychology can be defined as the use of psychological principles and concepts to challenges concerning people working in organizations. Industrial psychology emerged in early 1900s following the works of Water Dill Scott and Hugo Munsterberg. Scott wrote about the potential use of psychology in advertising in his book titled “Advertising Theory’ in 1901. Two years later in 1903, Munsterberg authored a book titled “The Psychology of Industrial Efficiency” which focused on improvement of industrial productivity using psychological principles. These two books generated interest in organizational psychology. However, the concepts of industrial psychology were first applied by US Army during ...

Telephone:

Company Overview
Trinity Mothers Frances Hospitals and clinics include Mother Frances hospital-Jacksonville, Mother Frances hospital – Winnsboro, the Louis and Peaches Owen Hospital. They are affiliated with the health south, Tyler Care Hospital a facility that is a long-term acute care facility and trinity Clinic. It is preferred by multispecialty media groups as it has over 350 physicians and mid-level provider that represent 40 specialists in 36 locations that serve east Texas since March 1937. It is a 404-bed acute care facility that is located in Tyler, Texas. It offers a wide range of services; emergencies and trauma care, surgical and medical care. ...

Overview of the case study

The following case study analysis an unstable government led by greedy and self-centered leaders. It shows how most government officials take advantage of their positions and ranks to control for their own personal gain without caring about the life of a normal citizen. The Bureau of Engraving and Printing has the responsibility of printing government currencies, but its management and staff contributed to its downfall. The issue was very serious that even the media went ahead to publish articles accusing Bureau management of fraud. The printing machines failed over the weekend, and the management could not look for a solution to ...

Customer Inserts Tutor’s Name

(26, 07, 2013)
The modern business environment is so complex and challenging that only those organizations can survive who have a team of highly competent, educated and committed workforce. The employees must be talented enough to cope with diversified business situations. In addition, they must be capable of meeting challenging deadlines and can alter their behavior and working style according to the requirement of the task at hand. The availability of such talented staff is only possible through highly competitive and fair recruitment and selection system. A part from recruitment and selection, the retention of employees is also a very ...

Toyota Motors Co. is one of the leading automobile manufacturing firms that operate across six continents. The average life cycle of employment at Toyota is 25 years and the average churn rate is 15 % in Japan and the figure may differ in North America and Europe. The company’s culture is a combination of both, world class management practices and Japanese traditional bureaucratic values. On one hand, employees have freedom to participate in the policy making process to ensure goal congruence while on the contrary, they are expected to respect organization’s hierarchy and perform their duties as directed by ...

The hotel industry has been dramatically driven by various factors during the past few decades. These factors have encompassed intensive global competition, customer satisfaction, creation of consumer loyalty, and production of standardized activities. The responsibility to manage the company appropriately is bestowed upon the human resource manager. The intent of this paper is to recognize the necessity of a strategic and operational change and develop, implement, and review the change in management strategies.
The first step towards strategic management is the identification of the weak areas of the company. Given that the company has numerous opportunities to embrace such ...

1.
Lateness can be a thorny disciplinary issue in any organization. Whichever way you look at it, it’s likely to have negative impact on the performance of any company. The lateness that has become the tendency of Frank for the last three weeks needs to be checked before it gets into the other members of staff. My next course of action as Frank’s employer would be informed by two issues. First of all, I would consider the nature of franks work, whether its satisfactory or not, secondly, I would consider whether it is told he first time ...

KIA Motors America Inc.

KIA Motors America Inc. and the state the state of its human resource management system will be the focus of this paper. As a brief background, KIA Motors America Inc. is an international, world class automobile and automobile parts manufacturing company. It is currently one of the most popular car manufacturers in terms of design and fuel-efficiency, thanks to the lightweight characteristic of its products. KIA Motors America Inc., just like any other company, has its own pool of employees and relies on Human Resources professionals to manage the considerably large number of employees it has. KIA Motors America Inc. ...

3 May 2011

Human Resource Management

The human resource is also a major contributor in gaining and maintaining competitive advantage. If the company’s employees appreciate and are devoted to the objectives and visions of the company, the employees will assist in the success of the company. Thus, the employees will be devoted to making the vision and identity stronger for the stakeholders, the customers, and themselves. Human resource management involves operations on, and maintenance of, the human resource (Buhler 2002). Most of the functions associated with human resource management include operations ...

Tetra Pak is a leading industry in the packaging and food processing industry. The company has utilized innovative strategies such as aseptic technology and integrated food processing machines into being a leader in innovation, providing excitement to its customers, and producing a wide range in offerings. The paper recommends some ways the company can use to segment its products, and at the same time market them. Factors to be considered during marketing would also be analysed. The importance of the environmental approach in Tetra Pak will be considered with an analysis of the importance of having a positive corporate image. In conclusion, the ...

Tanglewood, as a retail organization, constantly requires new employees. This makes the recruitment process to be of great importance to the organization. The recruitment policies are quite attractive and encourage cultural diversity among the applicants.

Store associates in both Washington and Oregon are recruited based on five main methods. The methods include the media, referrals, kiosk, state job services, and staffing agency. In the media method, advertisements are made over the radio, television, and in the print media. It is a very open method and allows all the interested individuals to make their applications. The applications can be made minus actually ...

Abstract

This study tends to analyze the article mostly with respect to organizational climate. The article talks in favor of strategic human resource management approach which is the modern approach of human resource. This study gives the brief scenario of the condition of human resource management in current practice and its sensitivity which is followed by the brief background of the article. The article has supported the strategic human resource management as the second wave of human resource management evolution after the first wave that has improvised much aspect than the traditional one with different cases, examples, and exhibits. The ...

This case concerned equal employment opportunities. In the case, the company required individuals to pass two tests in order for them to be allowed to work inside the organization. The tests include the Wonderlic Personnel Test and the Bennett Mechanical Aptitude Test. The Wonderlic Personnel Test intended to test the general verbal abilities of the applicants. The scores were approximated according to the median high school graduate performance. African American applicants raised an issue with the application process citing the use of unfair hiring practices by the organization. They individuals indicated that the practice was a violation of employment ...

Abstract

Rape in the United States military has historically been viewed as a myth that did not need to be addressed. This way of thinking is the result of the viewpoints of a rape culture. These viewpoints work to legitimize the violence to remove all blame from the attacker, which makes the violence strategic and intentional. It has been noted the main reason intra-military is underreported is, the fact the attacker usually holds a higher level of superiority. This reality results in, the victim needing to report the event with their attacker.
It has been reported by the Marine Corps, ...

Introduction

Human resource management is an important part of the organization since it determines the productivity of employees, their quality of output, and eventually customer satisfaction. It involves the identification of talents and selection of the most valuable talents to the organization. The organization is responsible for utilizing these skills through clear job designs that specify the job of every individual. The organizational structure determines the relationship between employees at various levels and determines efficiency in performing various tasks (Gilmore & Williams, 2009 p.56). New Dunkin Donuts stores demand a clear plan of their operation and management. Human resources are crucial ...

Chapter-14

1. The quality performance measure and the patient satisfaction measure of the medical center’s 1st and the 2nd quarterly report, when compared, indicated an overall negative trend in quality performance and patient satisfaction. Following the new pattern of nursing recruitment, there has been a noticeable increase in the rate of medication error, patient fall, caesarean, nosocomial infection, and X-ray discrepancies. The patient satisfaction rate with respect to overall service, clinical experience, cleanliness and quality have decreased considerably. These poor performance figures, could be a result of redesigning the nurse’s staffing pattern or a consequence of initial adjustment ...

The International Management Group (IMG) is an organisation that is responsible for the identification, recruitment, and management of talent throughout the world. IMG has its headquarters in New York City. The company was established more than fifty years and it has grown to include branches in more than twenty-five countries. The Creative Artists Agency is an American talent organisation founded in 1975. Like the International Management Group, this organisation is responsible for the identification, recruitment, and management of talented people. The purpose of this paper is to investigate contract law in regards to the Creative Artists Agency and The ...

Southwest Airlines is a Dallas-based passenger airline that offers scheduled freight and passenger transportation services, with a particular emphasis on point-to-point, budget services across the US and near-international markets. Founded in 1966 by Rollin King, Southwest’s vision commits it to connecting people to what is important in their lives, by offering friendly, safe, reliable, and low-cost air travel. To this end, the company seeks to ensure excellent customer service, “delivered with a sense of warmth, friendliness, individual pride, and Company Spirit”. From its inception, Southwest’s business concept has remained cost leadership convenience, reliability, and ensures excellent customer ...

Question 1

Newspaper, walk in and recruitment agency appear to be working well as the yield ratio for potentially qualified is above 50 percent for the three sources and the yield ratio for six month survival is above 10 percent. Corporate website and job board seem to be having trouble as they have the lowest yield ratios for all the stages.
The main problem is that the company seems to attract the wrong pool of applicants. On average, only 24 percent of the total applicants are potentially qualified.

The situation can be remedied by focusing energy on recruitment channels that reach out the correct pool of applicants.

Question 2
Customer service agents will the right skillset and attitude should be ...

The quest for success in the business environment requires that management exercises prudence and aptitude. It is important for organizations to adopt changes and respond to the ever-changing markets. It is often critical for management to take enormous and risks and quick decisions to salvage organizations from the lowdown of business environment (Blasini & Leist, 2013, 477-495). As evident in the case study, particular businesses have to adopt swift changes so as to conform to the demands of the market. These changes are instrumental and determine the future success. The solitary goal of every venture is to make profits, however, ...

New employee orientation is the factor, which helps new workers, adapt to the conditions of the workplace. In turn, successful integration usually guarantees the proper work of an employee. A new employee orientation in some meanings provides both employees and employers with an opportunity to establish friendly communication and healthy relationships ("Avoid common hiring mistakes to ensure recruitment success", 2015). New employee orientation usually takes one day to introduce an employee to the whole new world of this particular work, its conditions and laws of its life. In these terms, it consists of different parts, which are to describe ...

Summary

The Facebook postings of a Northeast BMW salesperson causes corporate embarrassment and hurts company's brand image (Lopiano and Watson). Having a long established history as a major, luxury dealership, Northeast BMW has a positive employer-staff relationship based on loyalty and proper compensation. Moreover, Northeast BMW maintains her customer base based on repeat business and long-standing company-customer relations. This corporate culture has continued after a leadership change. The new company's leader, a son-in-law of company's last leader (himself a son of dealership's founder), emphasizes company's commitment and management as a "family business". The negative postings by a company's salesperson (on ...