Essays on Customer Satisfaction

Tom Jackson works at bank that is frequently experiencing delays in processing of loans due to regular errors and mistakes caused by employees. After witnessing an astounding level of operational quality and customer satisfaction at a hospital, Tom Jackson wants to know if similar levels of operational excellence can be achieved at his bank. This case study analysis the possible causes of errors leading to poor performance and offers solutions for the same.

Banks generally require a lot of paper work to be handed in on the part of applicants for loans to be processed. All of this data is then ...

Tetra Pak is a leading industry in the packaging and food processing industry. The company has utilized innovative strategies such as aseptic technology and integrated food processing machines into being a leader in innovation, providing excitement to its customers, and producing a wide range in offerings. The paper recommends some ways the company can use to segment its products, and at the same time market them. Factors to be considered during marketing would also be analysed. The importance of the environmental approach in Tetra Pak will be considered with an analysis of the importance of having a positive corporate image. In conclusion, the ...

Representatives of Local Company with an Electricity Demand

Introduction

Jefferies brewery is committed towards ensuring that it maintains a good relationship between the company and the local community. The production of quality beer which is produced from environment friendly processes has made it possible for the company to be liked by most locals and customers. The company has been growing over the past few years and a need has developed of the company being involved in some expansion plans. As the company intends to perform an expansion of business, a new site has been identified near Alloa in Clackmannanshire. The proposed area comes under the Forth Area Management Plan. The ...

ABSTRACT

Customer satisfaction is a major concern to any business that intends to increase its sales. This research will be based on the need to understand what customers expect from business in an effort to improve success of a business. The research is planned to use a qualitative approach to collect data on the research topic. As can be noted in previous researches, customers’ satisfaction is an important contributor to the success of a business and hence it cannot be ignored. This research proposal gives the significance of collecting accurate information on consumer satisfaction; this is because previous findings have shown that incorrectly designed ...

Career Objective:

Short Term: To be placed as a Senior Executive or Assistant Manager in the Customer Relations or Marketing department at an organization of repute where I may be able to utilized as well as develop my customer relations and marketing skills.

Long Term: To further my educational qualifications and work experience in order to grow into a senior managerial role and eventually head the marketing department of a reputed organization.

Strengths:

Strong communication and people skills, out-of-the-box thinking, ability to work independently as well as in a group, highly organized and target oriented, passion for learning and development, believes in working hard and driving ...

Introduction

Organizational structure is one of the most important aspects in ensuring the organization meets both its long term and short term goals. The structure of the organization is what determines the strategic approaches of the organization in management. For the purpose of maximizing on productivity organizations will tend to come up with various retention programs for the welfare of the organization. Likewise, organizations will also focus on different customer relations management tactics to ensure that customer satisfaction is attained.

There are different retention programs employed by different organizations in the field of management. One of the retention programs employed ...

Executive Summary

Respondents have ranked Apple and Google as the two most innovative companies for the fourth straight year. Apple has held the post of top winner according to a survey since 2005 (Müller, 2011). The company has shown strong results since 2000, with an increase in revenue of more than 450% in eight years and net profit increase of more than 1700%. According to Steve Jobs, the company achieves these growth armed with the strongest product line, talented employees, and best customers in the industry. Apple leverages a combination of top-down and bottom-up innovations strategy to create innovations. Apple has built an ...

Introduction

The case is going to focus on the recruiting procedure by the company Tanglewood which operates departmental stores.

This paper will construct a recruitment guide with the current situation of Tanglewood. This can be used in advertising for the job chances that the company may be having.

A focus on the methods employed by the company while recruiting their staff will also be analyzed. This will give an opportunity to analyze these methods in terms of success vis-à-vis the costs involved. It will recommend the best method that Tanglewood could adopt in recruiting their staff.

The state of mind that customers have about a company when their expectations have been met, or exceeded over the lifetime of the service or product is what is referred to as the customer satisfaction. Achieving the customer’s satisfaction resulted to company’s loyalty and the products. Satisfaction can mean be contended with the quality of a particular services or product with a continuing relationship or with price performance ratio of a service or the product.

Measure of customer satisfaction will vary from one company to the other depending on what type of satisfaction is being researched. For instance manufacturers will typically ...