Free Emotional Intelligence Essay Samples for On-Trend Writing

1. Based on the given results from taken assessments, I need to admit that in almost all the categories I am on an average scale. If I have to separate one of my strengths, that will be self-esteem. The results show that I have a moderate self-esteem (47) that is somewhat below the class average (51). Regardless of my future profession, self-esteem is highly important because it creates a sense of calmness, fulfillment that comes from inside. My goal is to develop and work on my self-esteem, because low self-esteem influences other traits in a person that may lead to failure and ...

Emotional intelligence is the ability of a person to understand his/ her emotions and those of people around them in order to know how to interact with them. People with high knowledge of emotional intelligence understand their surroundings well and are able to manage their emotions accordingly. Psychologists argue that people with a high level of emotional intelligence have great leadership and problem solving skills due to their ability to read and interpret the work force around them. Emotional intelligence helps people in leadership in a number of ways depending on the level of conscience of the people on different issues regarding ...

- I learnt that emotional intelligence is all about how people manage themselves and how people manage their relationships. There five skills that make one emotionally intelligent. The skills include self-awareness, which entails knowing how to make use of own feelings and listen to own self. Managing emotions involve knowing how to control ones emotions and tempers. Motivation, which allows one to stay, focused on the goals despite the setbacks. Empathy entails knowing how people speak to other human beings. Social relationships are another key skill of emotional intelligence. I learnt that emotional part of the brain is more ...

With time organizations are realizing the importance of Emotional intelligence and that traditional types of intelligence, such as IQ, fail to fully explain cognitive ability. As a child we are encouraged to work in groups. We are taught that by working this way we can learn quickly and always put our learnings into practice. By working together we learn more quickly and become more emotionally intelligent.

Emotional Intelligence

The term Emotional Intelligence (EI) refers to the ability to first recognize our emotions and then control them. It also refers to understanding the emotions of those around you (Mayer, et.al, 2004). Some people ...

Introduction

EI (Emotional Intelligence) is defined as the ability of a person to understand and interpret the feelings and emotions of one and that of others. Many psychologists in the recent years prefer it to Intelligence Quotient because it helps a person know and understand emotions. Emotional Intelligence is useful in encouraging ourselves. Emotional Intelligence deals with perceiving and reasoning emotions to enhance thinking. It also entails understanding emotions, for example, the degree of the emotion, and managing the emotions by taking necessary steps to deal with it (Stein, 2009). It helps people in coping up with the environment where they live ...

As a psychologist, I will define intelligence as a wide-ranging group of mental abilities which will include a person’s logical information processing in relation to verbal and spatial, functions. Intelligence will also cover the capacity of human beings to understand emotions, the meaning and relationship of these emotions which can be used to reason out and solve problems (Mayer, Caruso & Salovey 268). A person’s intelligence varies depending on the performance of mental abilities. General intelligence covers the cognitive abilities of a person in relation to a person’s cognitive tasks. On the other hand, emotional intelligence refers to the ability of individuals ...

Introduction

The managerial function of an organization starts from managing the operations in an effective manner, and then reflects it on the financial consequences of the companies accordingly. In a broad nutshell, leadership and management delivers some of the best results for the companies accordingly and effectively at the same time (Gamage & Pang, 2003). There is a major difference found among the stance of leadership and management. Management is all about managing accordingly the employees accordingly and effectively, on the other hand leadership is all about leading from the front. In comparison, leadership is more effective as compared to management synergies ...

Emotional Development, Emotional Intelligence, and Sexual Delinquency in the Adolescents

Introduction The emotional intelligence is a skill that helps people in the process of judging, using, and applying emotions of themselves as well as others’ in order to achieve some goals and objectives. Additionally, emotional development leads towards the creation of emotionally intelligent individual so people need to learn to cool down their emotions and feelings before becoming capable of managing others’ emotions. The adolescents do not receive formal education about the important topic of emotional management, and therefore, they usually misinterpret emotional signals from the girls. The emotional development can assist the boys in the process of controlling ...

Introduction

Over the years, the concept of intelligence has remained a controversial topic that elicits diverse views from the public and scholars from different fields. The point of controversy revolves on the precise definition of the term intelligence, approaches and parameters, which are employed to measure intelligence and other intellective elements. This topic has attracted the attention of many scholars, especially in the discipline of psychology who have proposed numerous theories of intelligence and employed a psychometric approach to conduct empirical studies on human intelligence. In an attempt to unravel this puzzle and provide a precise definition of the term intelligence, most psychologists ...

Essay One: Women in Leadership

Women within business leadership have endured hurdles due to culture and unseen barriers, which present unequal opportunities for their participation in business leadership. Individuals within business leadership have often seen their plans to offer equal positions for women to lead frustrated (Ibarra, Robin, and Deborah 8). Organizations hold the perception that women also have a position and role tom play within business leadership, but fail to administer the suggested programs, which can facilitate these good intentions. The problem regarding women and business leadership has a solution. Women should internalize and assume the leadership traits and develop a sense of serving as ...

Academic qualifications provide a mechanism through which a person’s abilities can be assessed to determine his capabilities in undertaking given tasks. Productivity of an individual can be well measured by emotional intelligence rather than academic qualifications .a combination of the two, provides the best results. Emotional intelligence is the ability of a person to identify, evaluate and control oneself emotions, of others or of groups. The results of the EQ tests lied in a range of people that find difficulties in establishing good working relationships with their co-workers. There is a concern that people within this range (48%) experience difficulties in handling ...

It is evidently clear that almost every development program for emotional intelligence comes with a few best practices but most of the times optimal impacts comes from their added potency when used together. More often do we associate great leadership with a person’s intelligent quotient, but it has been proven that IQ is just one of the contributing factors. Emotional intelligence is also a major contributor to great leadership. People are born with different gifts lie emotional intelligence while others do not possess these gifts, but luckily enough emotional intelligence can be learned. The needs to build successful training programs that ...

Emotional Intelligence: Collaboration, Teams and Group IQ

Daniel Goleman found out that teams perform better when they are harmonious. Team performance greatly relies on the relationships and chemistry within the group. How members of a team interact with each other and the connection between them really determines its effectiveness (Goleman, 1998). Goleman has further gone to describe how social interactions, both positive and negative, change the brain and behavior of an individual for better or for worse (Goleman, 2006). It is the trust among the group members, and having a sense of group identity and sense of group self-efficacy that are most important in ensuring the success and ...

Conflict Management

In any given relationships, conflicts are inevitable. This is because people hold different views, have different opinions, expectations, cultures, beliefs among many other factors. Emotional intelligence, which is the ability of a person to perceive and understand his/her own emotions and that of others or group, plays a key role in the effective management of conflicts. The determinants of the relationship between conflict management and emotional intelligence have been identified as communication, interpersonal relationships, concern for self and others and the transformation and reinterpretation of the conflict situation (Goleman et al, 2002). If a leader, facilitator or mediator were unaware of how ...

Daniel Goleman (1998) listed empathy as one of the important components of emotional intelligence and stated it to be the most easily recognized dimension. A person can have the best training in the world, possess an incisive and analytical mind or even the supply of endless ideas, but still would not make a good leader. Goleman further argued that emotional intelligence not only distinguishes the most outstanding leaders but can also be linked with to strong performance. It is a common characteristic that people who are successful either as business leaders, teachers, parents, individuals or any other given profession to be empathic. ...

In his much celebrated book Working with Emotional Intelligence, Daniel Goleman reveals that there are certain skills that distinguish performers in any given field. He shows that it is not about the Intelligence quotient, level of education or technical know-how or the years of expertise of a person that matters, but the single most important factor is Emotional intelligence. According to Goleman , emotional intelligence is a set of skills that includes control of one’s impulses, empathy, self motivation, social competence in interpersonal relationships, pg. 2. Goleman found out that qualities traditionally associated with leadership including intelligence, determination, vision, toughness are ...

Emotional intelligence is responsible for the nurturing of human connections. It is necessary in creatinga therapeutic nurse-patient connection. However, if the link becomes so intense there is always the risk of stress. As such, it is important for nurses to adopt ways that would safeguard their wellbeing. Scott’s poster provides a five-tier aspectwhere emotional intelligence can be of great importance. These aspects are intra-personal, inter-personal, leadership, and personal leadership and engagement. With regard to intra-personal aspect, the emotional intelligence is important to promote self-awareness while inter-personal aspect of the concept nurtures self-management (Scott, 2009).The emotional intelligence and ...

Introduction

Innovation refers to the application of improved solutions, which meet the new requirements, existing marketing needs, or inarticulate wants. This is essentially accomplished by processes, services, products, ideas, or technologies that are more effective, and which are readily available to society, governments, and markets. In organizational context, the concept of innovation may be linked to the positive changes in productivity, market share, efficiency, competitiveness, quality, and others. One of the reasons why managers cannot practice or implement innovation in their organizations is the existence of external factors to the organization that are outside their influence of control. The ...

Emotional intelligence in Nursing

Emotional intelligence in nursing is the ability to process emotions, understanding and assimilations, and manage emotions. Extensive research outside the practice of nursing has exhibited correlations between significant workplace and measured emotional intelligence and the outcomes of workforce such as management of stress, effective leadership, and performance, retention of jobs, job satisfaction, positive conflict styles and burnout prevention . In a number of nursing research studies, pilot data have exhibited the same results that correlates measured emotional intelligence with nursing performance levels in the nursing leaders and clinical staff, stress adaptation, job satisfaction, professional achievement and some positive clinical outcomes in ...

What does the EI Test do for businesses?

The concept of an Emotional Intelligence test is something that was new to me. I have never understood how intelligence, and, in this case, emotional intelligence, can be measured by a test with multiple-choice answers. Dubiously, I replied to the questions, which forced me to consider myself, my actions as well as my reactions. In taking the test, I was struck by the simplicity of the questions. These are questions that I have asked myself at one point or another. I started with the Queendom Emotional Intelligence Test and after the 146 questions, I was informed of my strengths, ...

BSB 124

ASSESSMENT 3 Identifying areas for Professional Development Introduction This report identifies the professional development environment, possessions and organizational measures to be had in order to capitalize on an acknowledged business opening, which, in this case, involves the restructuring of an existing. Business management. An organic organization appears to be the best option, as the business will have one manager to supervise staff training; consumer service, product merchandise, promotion and account manage. Schappe, endorses this organization as most apposite in the launch of a business, as all team members have an opening to work together, learn from one ...

Emotional Intelligence (EI) is a skill that identifies and governs the emotions of an individual, or groups. EI also helps in understanding the emotional needs of other people, creates a sense of self-awareness and determines people skills. The skills, knowledge and proficiency of an individual are more valuable than EI. In teamwork the team members are responsible to maintain healthy relations with sub-ordinates; hence it becomes a necessity to analyze how individuals comprehend and cope with emotional intelligence that can influence the collective and team effectiveness. Expertise and cognitive function are intertwined, in turn impacting on the emotional component of teamwork (Mccallin & ...

Emotional Intelligence.

Test Results The results are categorized as strengths, potential strengths and limitation. Therefore, let me begin with the strengths.

Strengths.

- His approach to problem solving is conducive to resolution. - He shows resilience or hardiness. - He is driven towards further self development. - He is able to let go or rise above minor issues. - He has a healthy level of self esteem. - He seems to be quite content.

Potential Strength.

- He seems not to ruminate excessively which is good. He also seems not to give things sufficient thought. - His mindset ...

EMOTIONAL INTELLIGENCE

Executive summary.3 Introduction.3 A critical review of emotional intelligence..4

Components of emotional intelligence at work4

A non-directional cycle of components of emotional intelligence.5 Emotional intelligence; my personal experience.5 Analysis of the impact of emotional intelligence on my personal experience6 Strategies for developing emotional intelligence in the work place7 Conclusion8 Graphical representation of emotional intelligence in the work place.10 A quick analysis of the graphical representation..10 Psychometric display of emotional intelligence..11 Reference..12 Executive Summary Personality and emotions have a significant effect on the performance of individuals in the workplace; employers and employees alike. Their level ...

Article Critique:

1 Introduction Emotional intelligence is a concept that has fast gained popularity in the corporate world. Where once, Intelligence Quotient or IQ was given predominance when judging a person’s leadership ability, today, Emotional Quotient or EQ is considered to be equally important for one to be a good leader. Wechsler defined intelligence as “the aggregate or global capacity of the individual to act purposefully, to think rationally, and to deal effectively with his environment” . Emotional intelligence, earlier referred to as social intelligence, is associated with the relationships that one develops with the constituents of one’s environment. To date, the ...

Business

I. Summary The article by Lam and O’Higgins examines the interrelation between leadership style, the managers’ influences in terms of emotional intelligence and its outcome to the employees. The study evolves around the context of exploring the mediating effect of transformational leadership to employee outcomes and the manager’s emotional intelligence. The tenets of this study is to identify the impact of an organizational leader’s capacity to change employee outcomes in terms of dealing with job stress, job satisfaction and organizational commitment. About 323 participants from two major organizations in Shanghai China were sampled including managers ...

Abstract

The research focuses on how emotional appeals in advertising impact consumer-based brand equity. In order for a firm to efficiently communicate emotional appeals to consumers, the firm must have emotional intelligence. Emotional information management ensures that emotional intelligence can be utilized effectively in organizing consumer desires. The research demonstrates that innovative companies create emotional bonding with consumers leading to better consumer-based brand equity. This study examines both positive and negative emotional appeals in the context of emotional information management and how it relates to brand awareness, brand associations, perceived quality, and brand loyalty. Key Words: Emotional Appeals, Consumer-Based Brand ...

Abstract

This paper, is aimed at reviewing literature on the topic of soft skills and emotional intelligence employed by the project leaders in order to improve the outcome of the people working under them. The paper starts with an introduction about the topic while highlighting few soft skills that are exhibited at the workplace environment. The paper then proceeds to reviewing literature available on the topic of soft skills in project leaders. Few books, articles and researches have been selected for inclusion in the literature review. A brief review of each source is mentioned in the literature review section of ...

Genesis - Schultz’s leadership model

Great leaders usually have certain characteristics that make them special. For any organization to be successful, then they should have great leaders with special characteristics. This research will evaluate the leadership of Howard Schultz whom I believe is a leader who possesses the characteristics of a good leader.

According to leadership theories, a good leader takes care of the other employees’ needs. They should help the other employees to work through activities such as delegation (Michael, 1). In addition, the leaders should allow employees to give their ideas that can assist the organization. Howard Schultz reports that good leadership involves observation of ...

Suicide refers to the action of an intentional ending of oneself through self-inflicted death. Different societies have a varying understanding of suicide; the differences occur because of religion, culture or the nature of the society. For example, the western society as well as the Judo-Christian religion’s view of suicide is mostly negative. Certain societies, particularly in the East can have exceptions for suicide depending on the context. When carried out as a form of political statement as in the case of the Tunisian youth who set himself on fire to spark the Arab revolutions or the Japanese fighters in the ...

Business Article Review

Article Summary The article is about the history of the emotional intelligence as a topic of study and the description of how it is being measured and defined. The article also refers to various studies relating emotional intelligence to essential work-related results such as organizational productivity and individual performance. People especially psychologists started to write on emotional intelligence, and they only concentrate on cognitive views. However, it is the cumulative or global scope of a person to think rationally, to act diligently and deal appropriately with his or her environment. Emotional intelligence refers to a social intelligence type that entails ...

Schultz’s leadership model

Great leaders usually have certain characteristics that make them special. For any organization to be successful, then they should have great leaders with special characteristics. This research will evaluate the leadership of Howard Schultz whom I believe is a leader who possesses the characteristics of a good leader. According to leadership theories, a good leader takes care of the other employees’ needs. They should help the other employees to work through activities such as delegation (Michael, 1). In addition, the leaders should allow employees to give their ideas that can assist the organization. Howard Schultz reports that good leadership involves observation ...

Psychology: Emotional Intelligence

The Journal article that will be reviewed in this paper is titled “Emotional Intelligence” written by John D. Mayer and Peter Salovey. The article was developed to present a model for emotional intelligence. By reviewing literature on social intelligence, it reiterates the authors’ views on emotion, on intelligence and on emotional intelligence.

Emotional Intelligence or EI is described as the power of perceiving, controlling, and evaluating emotions. According to some experts, emotional intelligence is discovered, learned, and reinforced, whereas others confirm that it is an inborn feature. John D. Mayer and Peter Salovey have been the top experts on ...

Summary3

Introduction4 - Problem Background..4 - Literature Review5 - Problem Analysis7 - Recommendations.10

Conclusions12

Appendices.13 References..14 Summary The current paper consists of introduction, four main parts, and conclusion. There was a brief summary of the case study proposed for analysis described in the introductory part. The case relates small manufacturing company – Electron – that experienced difficulties in managing work of manufacturing employees. The Company needed advice of how to effectively organize work in the newly formed team with older employees exerting excessive control over the new workers. In the first part the problem background was ...

One definition of “emotional intelligence is the ability to identify, use, understand, and manage your emotions in positive and constructive ways” (Segal and Smith). Based on this definition, emotional intelligence does predict job performance because it measures self-awareness, self-management, social awareness, and relationship management (Segal and Smith). Giving prospective employees or managerial candidates emotional intelligence test measures important information such as: the candidate’s ability to fit in with the organization, how the candidate handles stress, whether the candidate has the ability to read the emotions of others, and whether the candidate has the ability to build relationships with ...

Schultz’s leadership model

Great leaders usually have certain characteristics that make them special. For any organization to be successful, then they should have great leaders with special characteristics. This research will evaluate the leadership of Howard Schultz whom I believe is a leader who possesses the characteristics of a good leader. Howard Schultz is an exemplary American businessperson who has shown considerable moral qualities that make him stand out as a leader in the society. Howard Schultz was the man who turned Starbucks coffee into an international brand. Howard was born in a housing estate In Brooklyn New York in 1953. He was the first ...

Goleman’s Emotional Intelligence Model: A Summary

The term Emotional Intelligence was first coined by Salovey and Mayer (1989) as “a form of social intelligence that involves the ability to monitor one’s own and others feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.” Thus it can be referred to as the capacity of an individual to comprehend one’s own feelings and identify the emotions of the others and utilizing the knowledge to motivate oneself and manage relationships with others.

There exist many theories and models that further build upon the ideas presented by Mayer ...

Successful Communication within Interpersonal Relationships

I would like to start by congratulating you on your engagement and wish you a happy and fulfilling life as a couple. Interpersonal communication refers to the interaction two or more individuals have between them. All kinds of relationships are developed and sustained through individuals’ interpersonal communication. As a couple, you must be conversant with tools of interpersonal communication that help in the maintenance of relationships as well as conflict resolution. The success of your relationship will be determined by your adherence to the major tools that guide interpersonal relationships. These tools include; emotional intelligence, self concept, assertive behavior and perceptions, personal ...

Midterm IQ test

- Describe Sternberg and Gardner’s theories of intelligence. Explain how Sternberg’s theory differs from previous models of intelligence? Howard Gardner proposed a theory of multiple intelligence, which insisted that numerical expression of human intelligence is impossible and does not provide a holistic measure of human intelligence and ability. According to Gardner’s theory of multiple intelligence, eight types of intelligences were described(Gardner, 1985). - Visual-spatial intelligence - Verbal-linguistic intelligence - Bodily-Kinesthetic intelligence - Logical-mathematical intelligence - Interpersonal intelligence - Intrapersonal intelligence - Musical intelligence - Naturalistic intelligence Robert ...

Self-Reflection: Leadership Questionnaire

Society and organizations require strong and effective leadership. This requirement exists at all levels in the organization. I find everywhere; people are expressing their need for effective leadership. Though people ask for leadership, it is not often clear what exactly they want. There is a tool to bring out what do an individual mean by leadership. i.e. Conceptualizing Leadership Questionnaire. The scores received on this questionnaire give information about how people view leadership and what do they believe about leadership. Also, this questionnaire pinpoints how people approach leadership. The tool has 24 items in the inventory that can be completed ...

Wechsler defined intelligence as “the aggregate or global capacity of the individual to act purposefully, to think rationally, and to deal effectively with his environment” . However, unlike traditional concepts of intelligence that focus solely on mental ability and intellect, emotional intelligence is associated with the relationships that one develops with the constituents of one’s environment. The origin of this concept lies in the various attempts to define social intelligence. To date, the most widely accepted definition was provided by Thorndike which states that social intelligence is the “ability to perceive one’s own and other’s ...

Preface 3

Theoretical Framework for Reflective Learning 3 Advantages Associated with Reflective Learning 4 Brain and the Reflective Learning System 5 Natural learning system of Brain 6 Emotions & Learning 6 Emotional Intelligence 7 Learning in Adults and Technical training 7 Conclusion 8

References 9

Preface The reflective learning enhances the inner structure to promote the learning. It involves the various processes involving the brain and emotions. The brain is able to think consciously. It is also analyzing the working of the individual, e.g. what is he doing or is intending to do. For instance, in ...

Are More Effective Leaders

How individuals with high emotional intelligence are more effective leaders

Emotional intelligence is a concept that has fast gained popularity in the corporate world. Where once, Intelligence Quotient or IQ was given predominance when judging a person’s leadership ability, today, Emotional Quotient or EQ is considered to be equally important for one to be a good leader. Wechsler defined intelligence as “the aggregate or global capacity of the individual to act purposefully, to think rationally, and to deal effectively with his environment” . Emotional intelligence, earlier referred to as social intelligence, is associated with the relationships that one develops with the constituents ...

Leadership in retail in part marketing, and part management. It involves both encouraging consumers to make purchases, and encouraging employees to create a retail environment in which the customer can have a pleasant retail experience and is more likely to be convinced into upsales, buying newer or more expensive items, and act as return customers. This is especially true of cellphone and technology sales that are always changing, but which may encourage less frequent new purchases than other industries. One way to improve both employee behavior and consumer satisfaction in the retail market is by increasing emotional intelligence. Emotional intelligence ...

Daniel Goleman noted that many companies and corporations are spending and wasting millions of dollars in the ineffective training of its employees. Many of these training programs have no lasting impact and are at most of the time ineffective in building emotional competence of the trainees. This amounts to what Goleman refers to as the ‘Billion-Dollar mistake’.To cultivate competencies for emotional intelligence, there is the need of understanding of the fundamentals of behavior change. The failure of taking into account these fundamentals of behavior change in building emotional competencies has always led to the waste of millions of ...

This is an empirical study conducted by Dr Sanjay Kumar Singh of the Institute of Management Technology, Ghaziabad, India, on the effects of emotional intelligence on organizational learning.

Singh has used a sample size of 280 in the attempt to understand the role of emotional intelligence of the human resources. This study was aimed at developing a profile on the level of emotional intelligence and organizational learning, investigating the relationship between emotional competencies and organizational learning, and investigating the impacts of emotional intelligence on organizational learning in the indian context.

The findings of the study reveal that emotional intelligence significantly influences ...

Emotional intelligence

Emotional intelligence is perceived to incorporate discrimination of one’s emotions, incorporation of empathy and accurately recognizing the moods in another individual.

Emotional Intelligence and Diversity

Emotions resolve if people recognize, reject, advance, avoid, or connect with others. Increased understanding and management of emotional responses boosts comfort in relationships, interactions and effectiveness in organizations. Diversity enhances understanding between individuals from different dimensions.

Australia’s philosophy on diversity

Despite the fact that a manager from a United States is highly likely to maintain a good communication relationship with an employee from Australia, upholding of a cross cultural communication is also highly likely to present some issues.

Emotional competence correlating with workplace success

They include: Social competence; Empathy and intuition; ...

Introduction

An individual does not get fully developed until after the second year after birth. This means that brain development does not complete at birth since it takes additional two years outside the womb of the mother for it to be fully developed . Now, there are a lot of things that can happen and experiences that can be encountered within those two years. Some sources suggest that the events and experiences are among the factors that can influence nervous system growth and brain development in particular. It is being argued that an infant who got more exposed to more stimulating ...

The scientific notion behind emotional intelligence is that individuals have emotional data which they use and understand with social associations. Scholarly studies conducted on the implication of emotional intelligence on leadership are that leaders possessing skills of social effectiveness excel in effectiveness and performance. The capacity to comprehend the essence of effective communication is social effectiveness. One of the most important constructs of social effectiveness is emotional intelligence and is one of the main elements of efficient leadership. Leaders possessing emotional intelligence can work in close association with their followers as they understand and use effective communication to influence ...

Literature Review for the concept of Leadership

This paper provides an overview of descriptive leadership theories that have advanced in over the last decades. The purpose of this literature review is anchoring an understanding of different attempts to come up with one definition of leadership, a leadership design that works for every organization. While exploring the different facets of the concept of leadership, the paper embarks on different scholastic analysis using divergent resources. Contemporary literature on leadership styles assesses the role of leadership and its impact on workers’ competency and morale. However, while emphasizing the vital place of effective leadership on the success of organization, the literature ...

Question One

First, customer loyalty is not only an essential aspect in the improvement of profitability levels but also a critical in measuring the quality of the market. It is forcefully crucial for any organization to develop and implement systems to facilitate the management of customer loyalty. At Choice Bank, the Manager of the Sales Division, Susan Caplan, seems to have sidelined this factor by concentrating on new customers. Going for new customers undermines the maintenance of loyalty with existing customers. Equally related is to customer loyalty is the need to quantify customer satisfaction. Customers tend to be more loyal when their ...

The score I got from the Emotional Intelligence quiz was 75, which means that I am quite savvy in this area. My results mean that I am capable of perceiving, understanding and managing emotions of others. I am able to recognize another person’s emotions from his or her behavior and address them in an empathic way, offering a solution, as well as recognize and attend to my own feelings. These abilities can make me potentially a strong leader capable of organizing successful teamwork and managing individuals. At the same time, I have also learned that I can sometimes take actions ...

1. Explain with examples the “total returns” people receive from work In general, the base wage is the monetary compensation paid by an employer for the work performed in the workplace. It tends to reveal the skill or the value of work performed and removes the differences between individual employees. For example, the base wage for the machine operator may vary with other operators on the basis of his experience or performance. If a machine operator earns $12, other operators might earn more due to additional skills. Some organization has a pay system as a direct function of various ...

Edward Jacobs

If we analyze the questionnaire responses, from Edward Jacobs, it would be possible to assess the impact of Edward the activities and his preferences over the organization. An assessment of job satisfaction reveals a very high score of hundred, which means that Edward is very highly satisfied with his job and it is good for an organization to have a satisfied employee who is ready to put his best into the company where he is working. During the emotional intelligence check he mentions that he is aware from moment to moment of his feelings which means that he will be ...

Question One

People are the most important asset in any organization. This is because an organization depends on its human resource to initiate and execute all its policies and projects. In order to realize the organizational learning perspective, it is people who are instrumental. It is the human resource of an organization that acquires and shares valuable knowledge. Without people, organization cannot survive. People are the primary source of knowledge in any organization. They ensure that there is flow and stock of knowledge within the organization. Moreover, it is people who put this essential resource to use by creating policies basing ...

After taking the one of the Emotional Intelligence tests, my lack of belief in myself is further confirmed. Personally, I have known that I am not 100% confident in what I do. While taking the test, I was surprise to realize that tests like these were difficult to answer. I could have answered the test questions in the way the answers should be but that would be cheating me. I wanted to truthfully answer each questions but it was hard to determine which is the true answer which just means that I don’t know exactly how I would ...

Technology has become a very important part of the modern world and while some years ago a computer was available to a scientist only, today a two-year-old child uses various devices without making a strong effort. In recent years, the scholars have been preoccupied with the impact of media and technology on children. This paper focuses on positive and negative media and technology impact on children, particularly, on their emotional intelligence and discusses what might be the consequences of this impact in children’s future. First of all, it is important to understand the concept of “emotional intelligence” (EI) which is defined as “the ...

Introduction

It is important for every organization to have great leaders under whose direction the organization achieves its goals and celebrates success. A leader is the one who has strong focus on the vision and goals of an organization and remains in pursuit of achieving the goals. The characteristics of a leader enable him to influence and motivate his or her sub-ordinates and team members to achieve targets. Without effective leadership, it is not possible for an organization to achieve its goals and targets. Thus, poor leadership could lead to poor management and organizational failure. This paper will discuss great influential ...

What Is Your Attitude Being a Manager?

A manager in any field is deemed to have all the required attributes of being a manager. The manager is responsible for planning and then directing the duties allocated to individuals. They are expected to act in an effective manner through coordinated monitoring the work done and carrying out the necessary and sufficient correction of the failed actions. This is done when it is deemed necessary. Ideally, the management posts fit the individuals who have supervisory abilities. In most areas, the managers are expected to have the proceedings in the organization or firm that they are allocated the responsibilities. That ...

Introduction

Organizations operate in unpredictable and dynamic environment that is characterized with change in consumer behavior, price fluctuations, political instability and goodwill, and social unrest. All these factors have an effect on the daily operations of the business as they lower performance of the employees, productivity, and cost effectiveness and efficiency of the business. In order to address these challenges, organizations need to devise an effective mechanism that would enable them expand their market niche, increase productivity and profit margin, and integrate technology in the production process so that to remain relevant in the business arena. However, with the current ...