Introduction
HCL technologies is a leading information technology company in India .In 2005, the company launched a massive new strategy. This strategy termed as ‘Employee first, customer second’ revolutionalised the way the company conducted its business. The major objectives of this strategy was to create an employee’s organization with unique aspects, create accountability and transparency in the organization, create an organization that was drive inverted and finally foster a value based culture. This particular case study aims to describe the different aspects involved in this program, the program’s impact and effects on the engagement patterns of the employee, ...