1. What are service obstacles.
Service obstacle is the barriers that affect the customer service delivery. For example, when a customer or guest seeks some answers from a staff, and the staff claims that the guest waits to get a feedback. This frustrates guests and in the end, customers may not like the service. In addition, customer obstacle entails the failure of the staff to communicate well or give quality service to the customer.
2. How can you identify service obstacles?
Service obstacle can be identified through the feedback from the customers, the popularity of the ...