Problems of implementing total quality management in the construction industry
For total quality management to be implemented in an organization there is a need to have a culture change in that organization. The process of changing culture in an organization is a difficult one to undertake. There is a lot of resistance while undertaking this one. The problem that is faced while undertaking the implementation of total quality management is that, it is neither a slogan nor a tool that will be used, but rather it is a paradigm in any organization. It is wide enough to be the framework that can be used by an organization in their ...