1. Six Sigma, the Baldrige National Quality Program, and ISO 9000 certification are all programs that aim to improve quality and performance, but they each take a different approach to achieving that goal. Do you think these approaches are competing with each other, or are they complementary? Explain your answer.
Six Sigma, the Baldrige National Quality Program, and ISO 9000 are all quality measurement systems, but they by no means compete with each other. Many companies use all three systems as tools for continuous improvement, and each of them plays an essential role in both satisfying