According to Bredl (n.p) RadioShack faces stiff competition from companies like Amazon.com Inc, eBay Inc as well as Costco Wholesale Corp and Target Corp. most of RadioShack’s problems lie in its ability to sell its products. This is related to its poor customer service. A ranking done by Temkin Customer Service Ratings in 2011 exposed RadioShack as the worst retailer when it comes to customer service. On operations, RadioShack has also failed significantly in its smaller-footprint kiosk model.
While it is obvious that RadioShack has failed in its customer service, it is important to recognize that it has