(Class start time)
E-commerce will increases on sales. It will provide information to customers on product availability. However, most customers may find it insecure from the provision of confidential information on their accounts, and probability of internet fraudsters.
CRM will assist the business in recognizing the value of its clients, and in capitalizing on their needs (Kracklauer 2004, pp. 21). It will boost relations with existing customers that lead to increased sales as a result of optimized timing of customer’s needs, cross-selling of related products by highlighting alternatives to customers, identifying customer’s needs and requirements