Job Analysis Report
- Job Description:
The job under consideration in this report is Customer Services Representative (CSR).
The job description of Customer Services Representative, as taken from O*Net is as follows: - The basic task for a customer service representative is to reply the calls of the customer to provide the information about the product and services. The CSR should also be capable of obtaining details of any complaints. - Take or enter the orders from the customers - Keep the records of customers’ transactions - Resolving the customer’s problems related to billing, monetary refunds and bill adjustment - Ask for the sales of any new product ...